Exam 9: Organizations: Effectiveness, Design, and Cultures

The contingency approach to organizational design requires managers to evaluate two things, the appropriate combination of structural characteristics and the ____________________.

________________ is\are a flexible network of value-added subcontractors, linked by the Internet and modern telecommunications technology.

The purpose of the management process is achieving organizational objectives in an effective and efficient manner.

____ establishes the chain of command in an organization chart.

An organization must be adaptive and capable of developing in the intermediate future.

What establishes the division of labor in an organization chart?

The ____ subsystem, also called the ____ function, physically transforms raw materials into finished goods and services.

In an assembly plant where there are 20 or 30 employees doing identical, relatively simple work in the same geographic location with the need for minimal supervisory direction you are most likely to have ______ span of control.

A company public relations director holds a boundary-spanning job.

One of the methods organizations use to coordinate is through _______________, the grouping of jobs, activities or processes into major subunits.

The three organizational subsystems in the open-system model are technical, ____, and boundary-spanning.

Zappos At Zappos, every new employee goes through a four week training program where they review topics such as company history, the importance of customer service and the long-term vision for the company. -Refer to Zappos. Through the four week training program Zappos is fostering an environment where their employees develop a collection of shared values, learn about company rituals and develop a sense of community, in other words they are getting to know the ______________.

According to Kent Thiry, CEO of DaVita, good management requires leaders to hide their uncertainties.

Today, more companies are following the organic organizational model in an effort to thrive in an unstable and uncertain business climate.

____ have been called "social roadmaps" in organizational socialization.

When a company implements a wider span of control for their managers they are reducing administrative costs and increasing self-management.

Which of these is a good term for organizational culture?

Contingency design is based on the assumption that there is no single best way to structure an organization.

Division of labor is a characteristic common to all organizations.

According to a study of accounting firms, which type of organizational culture was associated with lower turnover rates?