Exam 15: Change, Conflict, and Negotiation

Benicio Benicio, a new production manager at Green Plastics, Inc., is concerned about employee morale because of an evolving situation with Casey, the senior-most employee on the production line. Casey wants to make his own schedule and have independence in making decisions. This sets a bad example for younger employees. Making the situation worse, Casey refuses to speak to Benicio. -Refer to Benicio. Benicio is engaging in which technique if he takes the time to identify and correct the source of the conflict with Casey?

Guidelines from Debra Meyerson's research on tempered radicals suggest that they should be authentic and they should build a strong support network.

Compromise is one technique that can be used to resolve conflict but good negotiation skills are required for long-term success.

Alicia Abella is credited with reducing AT&T's travel budget by using technology for collaboration reducing the need for plane travel. If you are one of the executives that actually enjoyed traveling to different cities you are quite likely to resist this change because of ___________.

Cliff, an information technology manager, calls conflicting parties together and says, "We're all on the same team, so let's work together to beat the competition." Which conflict resolution technique has been employed? What does this technique involve?

Michael refuses to switch from his old word processor to a voice command laptop because, as he puts it, "Why change now? My word processor has been good enough for years." Michael is expressing which reason for resisting change?

It is argued that grassroots change starts with finding a ____, someone who can sell the idea to top management.

According to Steven Covey, seeking win-win means finding the _____.

According to the Nadler-Tushman model, anticipatory changes are planned changes for expected situations.

When trying to get employees to overcome their resistance to change, it is never appropriate to rely on manipulation such as withholding information.

How do supporters of organizational development (OD) respond to the claim that their field offers managers nothing new?

The top three challenges for CEO's are flexibility, adaptability, and

Which of these involves incremental changes that are in reaction to external problems, events, or pressures, according to the Nadler-Tushman model.

Jamaal has been transferred to a challenging new position he has been trying to get for three years. In terms of how employees typically respond to changes they like, what will likely be his first reaction?

Penny Smooth, a U.S. trade negotiator, is using which conflict resolution technique if she makes the following statement to the heads of America's steel makers? "You'd better learn how to cooperate on trade issues or you'll lose out to foreign competition."

____ is typically an employee's first response when coping with a change he or she dislikes or fears.

What is the proper sequence in the OD process?

____ is not part of the cycle of cooperative conflict.

Poor timing and lack of trust are among the reasons why employees resist change.

Sabotage is an example of passive resistance to change.