Exam 2: The Evolution of Management Thought

Mountain View Children's Care Dr. Samantha Wong, chief pediatric physician at Mountain View Children's Care, has been experimenting with the number and size of patient rooms, and the location of these rooms, to develop performance standards and efficient operation. In improving her processes, Dr. Wong obtains feedback from both internal and external customers and advocates the idea of zero defects (every patient must be served right the first time) to all her partners and nurses. Dr. Wong's personal involvement in all areas of this pediatric practice appears to be leading the business to success. -Refer to Mountain View Children's Care. When Dr. Wong obtains feedback from her customers, who should be credited for the idea of both internal and external customers?

Which of Henry Fayol's principles might help a home building company that is very uncoordinated and unfocused because everyone is authorized to work with complete autonomy?

Chris Randert, the CEO of Randert Printing Company, remarked in a recent speech that specialization of labor will be necessary for his company's success. Which of Henry Fayol's principles of management was he referring to?

Henry L. Gantt humanized Frederick W. Taylor's differential pay system by

Which approach is the oldest, and one of the most popular, approaches to management thought?

Douglas McGregor's Theory Y assumes people are energetic and creative individuals capable of achieving great things if given the opportunity.

An important post-World War II outgrowth of the operational approach is

Andrea Wells believes that many people in the general population have imagination, ingenuity, and creativity. This is what kind of an assumption?

Jeff believes that, as a manager, cooperation, a spirit of unity, and self-control are the keys to both productivity and a democratic way of life. This philosophy exemplifies the work of

Imagine that you work for one of the top sporting goods retailers in the country. You are considered one of their top managers so it comes as no surprise that they have asked you to provide guidance and mentoring to a new manager at another store in your state. When you meet with this person you quickly discover why they are struggling - they constantly try to find the one best way to do things. What advice will you give this person to improve their management skills?.

Briefly describe factors that contributed to the rise of the human relations movement?

Authors of business best-sellers have been criticized by researchers for fostering a ____ mentality.

According to Chester I. Barnard's early systems theory, a natural gap exists between ____ and the organization's common purpose.

Which of Henry Fayol's principles indicates that the right to give orders must accompany responsibility?

In the United States, advice from quality advocates finally began to sink in during the

____ refers to who is ultimately responsible for getting things done.

The idea that most people dislike work, and will avoid it when they can, is a Theory Y assumption, according to McGregor.

Mountain View Children's Care Dr. Samantha Wong, chief pediatric physician at Mountain View Children's Care, has been experimenting with the number and size of patient rooms, and the location of these rooms, to develop performance standards and efficient operation. In improving her processes, Dr. Wong obtains feedback from both internal and external customers and advocates the idea of zero defects (every patient must be served right the first time) to all her partners and nurses. Dr. Wong's personal involvement in all areas of this pediatric practice appears to be leading the business to success. -Refer to Mountain View Children's Care. Mountain View Children's Care can be best described as which of these?

A(n) ____ is a self-sufficient entity, whereas, a(n) ____ depends on the surrounding environment for survival.

According to Chester I. Barnard, willingness to serve, common purpose, and _____________ are the principal elements in an organization or cooperative system.