Exam 2: The Evolution of Management Thought

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Whereas scientific management is limited largely to hand labor and machine shops, operations management specialists apply their expertise to all types of production and service operations.

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Which of the following is NOT an area that Frederick W. Taylor focused his work on?

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According to Fayol's centralization principle, the right to give orders must be centralized and the responsibility decentralized.

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The contingency approach is strictly theoretical 3/4 not research-oriented.

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The functional approach to management is also known as the

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Which one of these is NOT one of Henry Fayol's 14 universal principles of management?

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Frank and Lillian Gilbreth were dedicated to finding the one best way to do every job.

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Bivariate analysis is a research technique used to determine how a combination of variables interacts to cause a particular outcome.

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Emily Jefferson is a supervisor for a local bank who sums up her management philosophy by saying "My people are basically lazy and it is my job to tell them what, when, and how to do things. In fact, they want to be told what to do." What label would McGregor have applied to Ms. Jefferson's management style?

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A Pareto analysis can be used to separate major problems from minor ones by determining the 20 percent of possible causes leading to 80 percent of all problems.

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The Zildjian Company has achieved long-term success in part, because they are guided by their core values. Which of the following is NOT one of their core values?

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In early cultures, management was something one learned by word of mouth and trial and error, rather than something one studied.

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Mary Parker Follett viewed organizations as technical systems.

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A popular problem-solving tool developed by Kaoru Ishikawa is

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What would Frenchman Henri Fayol have to say about a computer company's plans to hire a retired army general as its new chief executive officer?

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Advocates of the _______________ approach to management believe that ____________ should be the central focus of organized activity.

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Henry Fayol's 14 Universal Principles of Management includes ___________, the principle that specialization of labor is necessary for organizational success.

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Jeremiah Townsley has an open-system perspective, a practical research orientation, and uses a multivariate decision making process. Jeremiah uses a(n) ____ management approach.

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What did Frank and Lillian Gilbreth mean when using the term "therbligs"?

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Henry L. Gantt urged management to concentrate on service rather than ____ and emphasized the importance of ____.

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