Question 1

Who cautioned managers that emotional factors were a more important determinant of productive efficiency than were physical and logical factors?

Accepted Answer

A)  Elton Mayo 
B)  W. Edwards Deming 
C)  Henry L. Gantt 
D)  Philip B. Crosby 
E)  Chester I. Barnard 
A)  Elton Mayo 
B)  W. Edwards Deming 
C)  Henry L. Gantt 
D)  Philip B. Crosby 
E)  Chester I. Barnard

Question 2

____ is defined as the process of transforming material and human resources into useful goods and services.

Accepted Answer

A)  Contingency management 
B)  Scientific management 
C)  Behavioral management 
D)  Operations management 
E)  Quality control management 
A)  Contingency management 
B)  Scientific management 
C)  Behavioral management 
D)  Operations management 
E)  Quality control management

Question 3

Management theory probably will not evolve beyond the contingency approach.

Accepted Answer

A) True 
 B)False

Question 4

When the Wagner Act was passed in 1935 legalizing collective bargaining, business managers began adopting morale-boosting human relations techniques as a(n)

Accepted Answer

A)  motivator. 
B)  way to avoid pay raises. 
C)  union-avoidance tactic. 
D)  experiment in scientific management. 
E)  legal requirement. 
A)  motivator. 
B)  way to avoid pay raises. 
C)  union-avoidance tactic. 
D)  experiment in scientific management. 
E)  legal requirement.

Question 5

What did Mary Parker Follett urge managers to do?

Accepted Answer

A)  Motivate rather than simply demand performance 
B)  Adopt a Theory X view of workers 
C)  Ignore the findings of the Hawthorne studies 
D)  Get rid of the traditional hierarchy of authority 
E)  Share profits equally with workers 
A)  Motivate rather than simply demand performance 
B)  Adopt a Theory X view of workers 
C)  Ignore the findings of the Hawthorne studies 
D)  Get rid of the traditional hierarchy of authority 
E)  Share profits equally with workers

Question 6

Steve Wozniak, cofounder of Apple sets the record straight on many factual errors written about him including that he dropped out of college (he didn't). His story reminds managers that they should

Accepted Answer

A)  research only online using sites such as Wikipedia 
B)  always trust data that has been published in books 
C)  validate the real story by going to the person who is the subject of the article 
D)  always trust data that has been published in journals 
E)  validate the real story by going to the person writing the article or publication 
A)  research only online using sites such as Wikipedia 
B)  always trust data that has been published in books 
C)  validate the real story by going to the person who is the subject of the article 
D)  always trust data that has been published in journals 
E)  validate the real story by going to the person writing the article or publication

Question 7

Chain of command refers to who is ultimately responsible for getting things done.

Accepted Answer

A) True 
 B)False

Question 8

According to scientific management, workers produced more when paid by the hour.

Accepted Answer

A) True 
 B)False

Question 9

The contingency approach is a helpful addition to management thought because it emphasizes situational appropriateness.

Accepted Answer

A) True 
 B)False

Question 10

Subordinates should observe the formal chain of command unless expressly authorized by their respective superiors to communicate with each other. Fayol called this the scalar chain.

Accepted Answer

A) True 
 B)False

Question 11

To develop your own personally relevant and useful approach to management begin by blending _______, the experience and advice of others, and your own experience.

Accepted Answer

A)  systems 
B)  technology 
C)  theory 
D)  quality 
E)  tasks 
A)  systems 
B)  technology 
C)  theory 
D)  quality 
E)  tasks

Question 12

When Laura, a service manager at a graphic design company shared with her boss, "This was a great week. While you were on vacation we had a power outage that shut down the office. However, I quickly formulated and implemented a plan for everyone in the design department to work from home so we still met all of our deadlines." Laura's actions are an excellent example of Henry Fayol's __________ principle?

Accepted Answer

A)  Esprit de corps 
B)  Centralization 
C)  Order 
D)  Initiative 
E)  Scalar chain 
A)  Esprit de corps 
B)  Centralization 
C)  Order 
D)  Initiative 
E)  Scalar chain

Question 13

The Zildjian Company has an estimated 65% of the world cymbal market. They attribute this success to sticking with one product and never making changes.

Accepted Answer

A) True 
 B)False

Question 14

Frederick Taylor and the early scientific management proponents have been praised for viewing workers as complex beings, not mindless machines who work just for money.

Accepted Answer

A) True 
 B)False

Question 15

Complex adaptive systems cannot be changed.

Accepted Answer

A) True 
 B)False

Question 16

As an advocate of employee rights, Frederick Taylor believed in letting workers determine their own way of doing tasks.

Accepted Answer

A) True 
 B)False

Question 17

Henry L. Gantt humanized Frederick Taylor's differential piece-rate plan by combining a guaranteed day rate (minimum wage) with an above-standard bonus.

Accepted Answer

A) True 
 B)False

Question 18

Everything belongs to only one system 3/4 the solar system, according to general systems theory.

Accepted Answer

A) True 
 B)False

Question 19

As an area of academic study, management is essentially a product of

Accepted Answer

A)  the sixteenth century. 
B)  the British system. 
C)  the twentieth century. 
D)  trial and errors. 
E)  corporate America. 
A)  the sixteenth century. 
B)  the British system. 
C)  the twentieth century. 
D)  trial and errors. 
E)  corporate America.

Question 20

Which of these helped support the human relations movement?

Accepted Answer

A)  General systems theory 
B)  Fayol's universal principles 
C)  Gantt charts 
D)  Statistical process control 
E)  The threat of unionization 
A)  General systems theory 
B)  Fayol's universal principles 
C)  Gantt charts 
D)  Statistical process control 
E)  The threat of unionization

Who cautioned managers that emotional factors were a more important determinant of productive efficiency than were physical and logical factors?

____ is defined as the process of transforming material and human resources into useful goods and services.

Management theory probably will not evolve beyond the contingency approach.

When the Wagner Act was passed in 1935 legalizing collective bargaining, business managers began adopting morale-boosting human relations techniques as a(n)

What did Mary Parker Follett urge managers to do?

Steve Wozniak, cofounder of Apple sets the record straight on many factual errors written about him including that he dropped out of college (he didn't). His story reminds managers that they should

Chain of command refers to who is ultimately responsible for getting things done.

According to scientific management, workers produced more when paid by the hour.

The contingency approach is a helpful addition to management thought because it emphasizes situational appropriateness.

Subordinates should observe the formal chain of command unless expressly authorized by their respective superiors to communicate with each other. Fayol called this the scalar chain.

To develop your own personally relevant and useful approach to management begin by blending _______, the experience and advice of others, and your own experience.

The Zildjian Company has an estimated 65% of the world cymbal market. They attribute this success to sticking with one product and never making changes.

Frederick Taylor and the early scientific management proponents have been praised for viewing workers as complex beings, not mindless machines who work just for money.

Complex adaptive systems cannot be changed.

As an advocate of employee rights, Frederick Taylor believed in letting workers determine their own way of doing tasks.

Henry L. Gantt humanized Frederick Taylor's differential piece-rate plan by combining a guaranteed day rate (minimum wage) with an above-standard bonus.

Everything belongs to only one system 3/4 the solar system, according to general systems theory.

As an area of academic study, management is essentially a product of

Which of these helped support the human relations movement?

Managers and Entrepreneurs

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

Filters

Exam 2: The Evolution of Management Thought

Who cautioned managers that emotional factors were a more important determinant of productive efficiency than were physical and logical factors?

____ is defined as the process of transforming material and human resources into useful goods and services.

Management theory probably will not evolve beyond the contingency approach.

When the Wagner Act was passed in 1935 legalizing collective bargaining, business managers began adopting morale-boosting human relations techniques as a(n)

What did Mary Parker Follett urge managers to do?

Steve Wozniak, cofounder of Apple sets the record straight on many factual errors written about him including that he dropped out of college (he didn't). His story reminds managers that they should

Chain of command refers to who is ultimately responsible for getting things done.

According to scientific management, workers produced more when paid by the hour.

The contingency approach is a helpful addition to management thought because it emphasizes situational appropriateness.

Subordinates should observe the formal chain of command unless expressly authorized by their respective superiors to communicate with each other. Fayol called this the scalar chain.

To develop your own personally relevant and useful approach to management begin by blending _______, the experience and advice of others, and your own experience.

The Zildjian Company has an estimated 65% of the world cymbal market. They attribute this success to sticking with one product and never making changes.

Frederick Taylor and the early scientific management proponents have been praised for viewing workers as complex beings, not mindless machines who work just for money.

Complex adaptive systems cannot be changed.

As an advocate of employee rights, Frederick Taylor believed in letting workers determine their own way of doing tasks.

Henry L. Gantt humanized Frederick Taylor's differential piece-rate plan by combining a guaranteed day rate (minimum wage) with an above-standard bonus.

Everything belongs to only one system 3/4 the solar system, according to general systems theory.

As an area of academic study, management is essentially a product of

Which of these helped support the human relations movement?

Managers and Entrepreneurs

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

Filters