Exam 2: The Evolution of Management Thought

Founded in 1623, the Zildjian Company attributes its success to good management principles and an appreciation for the company legacy that keeps everyone focused on preserving the business for the long haul.

Mountain View Children's Care Dr. Samantha Wong, chief pediatric physician at Mountain View Children's Care, has been experimenting with the number and size of patient rooms, and the location of these rooms, to develop performance standards and efficient operation. In improving her processes, Dr. Wong obtains feedback from both internal and external customers and advocates the idea of zero defects (every patient must be served right the first time) to all her partners and nurses. Dr. Wong's personal involvement in all areas of this pediatric practice appears to be leading the business to success. -Refer to Mountain View Children's Care. Dr. Wong is following whose work when she is experimenting to improve operational efficiency at Mountain View Children's Care?

According to the universalist or functional approach to management, administration of public and private organizations requires different processes.

To reduce employee confusion, Star Cruise Company recently instituted a policy stating that an employee should receive orders from only one supervisor. Which of Henry Fayol's principles of management relates to this policy?

Which concept most closely parallels Philip Crosby's idea of zero defects.

Closed-system thinking is fundamental to the contingency view.

The legal formation of labor unions was an important historical influence behind the human relations movement.

We can credit the Hawthorne studies with turning management theorists away from the ____ model and toward the ____ model of the average working person.

Managers now have greater appreciation for the importance of seeing the whole picture because of the influence of the

The behavioral approach to management makes it clear to present and future managers that people are the key to productivity.

The field of management can be described as

Which of these was a concerted effort among theorists and practitioners to make managers more sensitive to their employees' needs?

The three characteristics of the contingency approach are a multivariate approach, an open-system perspective, and a practical research orientation.

Mountain View Children's Care Dr. Samantha Wong, chief pediatric physician at Mountain View Children's Care, has been experimenting with the number and size of patient rooms, and the location of these rooms, to develop performance standards and efficient operation. In improving her processes, Dr. Wong obtains feedback from both internal and external customers and advocates the idea of zero defects (every patient must be served right the first time) to all her partners and nurses. Dr. Wong's personal involvement in all areas of this pediatric practice appears to be leading the business to success. -Refer to Mountain View Children's Care. When Dr. Wong advocates the idea of zero defects to her employees, she is advocating whose idea?

The universal process approach is the oldest, and one of the most popular, approaches to management.

In an effort move the greatest amount of material in a day, what did Frederick W. Taylor do when his studies revealed the optimum shovel load to be 21 pounds?

The ____ approach is useful because it specifies generally what managers should do, while the other approaches help explain why and how.

Harriet and Ben Harriet and Ben recently went to a management conference where they attended sessions on total quality control, production-oriented management, and employee involvement and employee needs. Both Harriet and Ben agree on the quality and production-oriented issues; however, they disagree on employee-related issues. Harriet believes that her employees are responsible and capable of self-direction and self-control. Ben disagrees with Harriet about her assumptions and argues that most people prefer to be directed and they avoid responsibility. Both have decided to apply the new lessons learned from the conference. -Refer to Harriet and Ben. The production-oriented management session attended by Harriet and Ben at the conference falls under which of these approaches to management?

In order to avoid the quick-fix mentality, which makes management by best-seller so tempting, managers should ensure that recommendations are based on science or, at least, on some form of rigorous documentation, rather than purely on advocacy.

Given that a battery-powered digital watch runs without help from the outside environment, it could be described as a relatively closed system, after the battery is in place.