Question 1

According to Armand V. Feigenbaum, quality is determined by the customer.

Accepted Answer

A) True 
 B)False

Question 2

Who developed the concept of total quality control?

Accepted Answer

A)  W. Edwards Deming 
B)  Philip B. Crosby 
C)  Joseph M. Juran 
D)  Kaoru Ishikawa 
E)  Armand V. Feigenbaum 
A)  W. Edwards Deming 
B)  Philip B. Crosby 
C)  Joseph M. Juran 
D)  Kaoru Ishikawa 
E)  Armand V. Feigenbaum

Question 3

The concept of a fishbone diagram, or doing it right the first time, was promoted by Philip B. Crosby.

Accepted Answer

A) True 
 B)False

Question 4

Frenchman Henri Fayol's management writings were influenced by

Accepted Answer

A)  Chester I. Barnard. 
B)  his thirty years as a college professor. 
C)  his experience as an administrator. 
D)  his military experience. 
E)  his wife, Mary Parker Follett. 
A)  Chester I. Barnard. 
B)  his thirty years as a college professor. 
C)  his experience as an administrator. 
D)  his military experience. 
E)  his wife, Mary Parker Follett.

Question 5

Regarding the evolution of management thought, the contingency approach is

Accepted Answer

A)  open system analysis. 
B)  the final word. 
C)  only the beginning. 
D)  a promising step. 
E)  a confusing addition. 
A)  open system analysis. 
B)  the final word. 
C)  only the beginning. 
D)  a promising step. 
E)  a confusing addition.

Question 6

According to Chester Barnard's early systems model, the principal elements in an organization are willingness to serve, common purpose, and communication.

Accepted Answer

A) True 
 B)False

Question 7

There is virtually no evidence of Henry Fayol's universal process approach in today's management literature.

Accepted Answer

A) True 
 B)False

Question 8

Organizational learning advocates say organizations can learn from experience, just as people do.

Accepted Answer

A) True 
 B)False

Question 9

Marco is a production manager at a boat manufacturing facility. He recently told his production employees that they have the authority to stop the production line if they spot problems. This exemplifies the approach of which quality advocate?

Accepted Answer

A)  Kaoru Ishikawa 
B)  W. Edwards Deming 
C)  Philip B. Crosby 
D)  Frederick W. Taylor 
E)  Peter Drucker 
A)  Kaoru Ishikawa 
B)  W. Edwards Deming 
C)  Philip B. Crosby 
D)  Frederick W. Taylor 
E)  Peter Drucker

Question 10

The ____, according to Armand V. Fiegenbaum, is the one who ultimately determines quality.

Accepted Answer

A)  customer 
B)  competitor 
C)  top management 
D)  government 
E)  employee 
A)  customer 
B)  competitor 
C)  top management 
D)  government 
E)  employee

Question 11

The idea that "satisfied employees would be less inclined to join unions" was proposed by early human relations theory after the Wagner Act was passed.

Accepted Answer

A) True 
 B)False

Question 12

Kaoru Ishikawa included ______________in his expanded idea of customers.

Accepted Answer

A)  primarily suppliers 
B)  competitors 
C)  hourly employees only 
D)  external customers only 
E)  both internal and external customers 
A)  primarily suppliers 
B)  competitors 
C)  hourly employees only 
D)  external customers only 
E)  both internal and external customers

Question 13

Management is studied by ____ theorists by putting things together and assuming that the whole is greater than the sum of its parts.

Accepted Answer

A)  universal process 
B)  systems 
C)  human relations 
D)  behavioral 
E)  scientific management 
A)  universal process 
B)  systems 
C)  human relations 
D)  behavioral 
E)  scientific management

Question 14

Harriet and Ben
Harriet and Ben recently went to a management conference where they attended sessions on total quality control, production-oriented management, and employee involvement and employee needs. Both Harriet and Ben agree on the quality and production-oriented issues; however, they disagree on employee-related issues. Harriet believes that her employees are responsible and capable of self-direction and self-control. Ben disagrees with Harriet about her assumptions and argues that most people prefer to be directed and they avoid responsibility. Both have decided to apply the new lessons learned from the conference.
-Refer to Harriet and Ben. Harriet's beliefs reflect which one of the labels used by Douglas McGregor to describe management assumptions about people?

Accepted Answer

A)  Theory X 
B)  Theory Y 
C)  Task-motivated 
D)  Relations-motivated 
E)  Theory Z 
A)  Theory X 
B)  Theory Y 
C)  Task-motivated 
D)  Relations-motivated 
E)  Theory Z

Question 15

The Hawthorne studies concluded that productivity was affected less by changes in work conditions than by the attitudes of the workers.

Accepted Answer

A) True 
 B)False

Question 16

Briefly explain Frederick W. Taylor's important scientific management contributions.

Accepted Answer

First, Taylor's metal-cutting experiment

Question 17

Norske Skog, a Norwegian paper maker used _______________ to enable managers to study the business with a new level of detail which ultimately led improved efficiency and effectiveness.

Accepted Answer

A)  a model of its global operations built by two math whizzes 
B)  a model of its unionization and labor relations built by Kare Leira 
C)  an us-versus-them approach to union-management relations 
D)  a differential piece-rate plan 
E)  a traditional piece-rate plan 
A)  a model of its global operations built by two math whizzes 
B)  a model of its unionization and labor relations built by Kare Leira 
C)  an us-versus-them approach to union-management relations 
D)  a differential piece-rate plan 
E)  a traditional piece-rate plan

Question 18

According to Henri Fayol's unity of command principle, each employee should receive orders from only one superior..

Accepted Answer

A) True 
 B)False

Question 19

Which statement most accurately captures the meaning of chaos theory?

Accepted Answer

A)  There is unknowable complexity in the natural world. 
B)  There can be failure from apparent success. 
C)  There is no rational order in the natural world. 
D)  There is order among seemingly random patterns. 
E)  There is complete predictability in the natural world. 
A)  There is unknowable complexity in the natural world. 
B)  There can be failure from apparent success. 
C)  There is no rational order in the natural world. 
D)  There is order among seemingly random patterns. 
E)  There is complete predictability in the natural world.

Question 20

The interdisciplinary nature of management is a principal cause of the information explosion in management theory.

Accepted Answer

A) True 
 B)False

According to Armand V. Feigenbaum, quality is determined by the customer.

Who developed the concept of total quality control?

The concept of a fishbone diagram, or doing it right the first time, was promoted by Philip B. Crosby.

Frenchman Henri Fayol's management writings were influenced by

Regarding the evolution of management thought, the contingency approach is

According to Chester Barnard's early systems model, the principal elements in an organization are willingness to serve, common purpose, and communication.

There is virtually no evidence of Henry Fayol's universal process approach in today's management literature.

Organizational learning advocates say organizations can learn from experience, just as people do.

Marco is a production manager at a boat manufacturing facility. He recently told his production employees that they have the authority to stop the production line if they spot problems. This exemplifies the approach of which quality advocate?

The ____, according to Armand V. Fiegenbaum, is the one who ultimately determines quality.

The idea that "satisfied employees would be less inclined to join unions" was proposed by early human relations theory after the Wagner Act was passed.

Kaoru Ishikawa included ______________in his expanded idea of customers.

Management is studied by ____ theorists by putting things together and assuming that the whole is greater than the sum of its parts.

The Hawthorne studies concluded that productivity was affected less by changes in work conditions than by the attitudes of the workers.

Briefly explain Frederick W. Taylor's important scientific management contributions.

Norske Skog, a Norwegian paper maker used _______________ to enable managers to study the business with a new level of detail which ultimately led improved efficiency and effectiveness.

According to Henri Fayol's unity of command principle, each employee should receive orders from only one superior..

Which statement most accurately captures the meaning of chaos theory?

The interdisciplinary nature of management is a principal cause of the information explosion in management theory.

Managers and Entrepreneurs

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

Filters

Exam 2: The Evolution of Management Thought

According to Armand V. Feigenbaum, quality is determined by the customer.

Who developed the concept of total quality control?

The concept of a fishbone diagram, or doing it right the first time, was promoted by Philip B. Crosby.

Frenchman Henri Fayol's management writings were influenced by

Regarding the evolution of management thought, the contingency approach is

According to Chester Barnard's early systems model, the principal elements in an organization are willingness to serve, common purpose, and communication.

There is virtually no evidence of Henry Fayol's universal process approach in today's management literature.

Organizational learning advocates say organizations can learn from experience, just as people do.

Marco is a production manager at a boat manufacturing facility. He recently told his production employees that they have the authority to stop the production line if they spot problems. This exemplifies the approach of which quality advocate?

The ____, according to Armand V. Fiegenbaum, is the one who ultimately determines quality.

The idea that "satisfied employees would be less inclined to join unions" was proposed by early human relations theory after the Wagner Act was passed.

Kaoru Ishikawa included ______________in his expanded idea of customers.

Management is studied by ____ theorists by putting things together and assuming that the whole is greater than the sum of its parts.

The Hawthorne studies concluded that productivity was affected less by changes in work conditions than by the attitudes of the workers.

Briefly explain Frederick W. Taylor's important scientific management contributions.

Norske Skog, a Norwegian paper maker used _______________ to enable managers to study the business with a new level of detail which ultimately led improved efficiency and effectiveness.

According to Henri Fayol's unity of command principle, each employee should receive orders from only one superior..

Which statement most accurately captures the meaning of chaos theory?

The interdisciplinary nature of management is a principal cause of the information explosion in management theory.

Managers and Entrepreneurs

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

Filters