Question 1

____ is one of the key elements that captures the spirit of scientific management.

Accepted Answer

A)  Capitalism 
B)  Communication 
C)  Experimentation 
D)  Cooperation 
E)  Indoctrination 
A)  Capitalism 
B)  Communication 
C)  Experimentation 
D)  Cooperation 
E)  Indoctrination

Question 2

We gain a better understanding of the present by taking a historical perspective.

Accepted Answer

A) True 
 B)False

Question 3

Frederick Taylor's scientific management movement involved standardization, time and task study, systematic selection and training, and pay incentives.

Accepted Answer

A) True 
 B)False

Question 4

Women and men from around the globe have been contributors to management theory and practice.

Accepted Answer

A) True 
 B)False

Question 5

Systems theorists studied management by taking things apart.

Accepted Answer

A) True 
 B)False

Question 6

____ managers could be called the frontline troops in the battle for productivity growth.

Accepted Answer

A)  Contingency 
B)  Scientific 
C)  Operations 
D)  Upper-level 
E)  New 
A)  Contingency 
B)  Scientific 
C)  Operations 
D)  Upper-level 
E)  New

Question 7

According to the contingency approach, different situations require different managerial responses.

Accepted Answer

A) True 
 B)False

Question 8

The contingency approach lies midway between the systems approach and

Accepted Answer

A)  closed systems theory. 
B)  chaos theory. 
C)  the purely situational approach. 
D)  the excellence approach. 
E)  organizational behavior. 
A)  closed systems theory. 
B)  chaos theory. 
C)  the purely situational approach. 
D)  the excellence approach. 
E)  organizational behavior.

Question 9

The only universally accepted theory of management is the systems approach.

Accepted Answer

A) True 
 B)False

Question 10

During Frederick W. Taylor's pig iron handling experiments, he claims to have dramatically improved output by

Accepted Answer

A)  having the workers rest more than they worked. 
B)  cutting the size of the standard iron "pig" in half. 
C)  eliminating half the walking distance. 
D)  automating the process to eliminate human labor. 
E)  hiring only weight lifters. 
A)  having the workers rest more than they worked. 
B)  cutting the size of the standard iron "pig" in half. 
C)  eliminating half the walking distance. 
D)  automating the process to eliminate human labor. 
E)  hiring only weight lifters.

Question 11

Which of these best describes the body of management knowledge today?

Accepted Answer

A)  Japan-dominated 
B)  Disappearing 
C)  Experiencing information overload 
D)  Severely limited 
E)  Unified 
A)  Japan-dominated 
B)  Disappearing 
C)  Experiencing information overload 
D)  Severely limited 
E)  Unified

Question 12

Which approach makes it clear to managers that people are the key to productivity?

Accepted Answer

A)  Scientific management 
B)  Behavioral 
C)  Operations management 
D)  Contingency 
E)  Systems 
A)  Scientific management 
B)  Behavioral 
C)  Operations management 
D)  Contingency 
E)  Systems

Question 13

According to Henry Fayol's ____ principle, harmonious effort among individuals is the key to organizational success.

Accepted Answer

A)  unity of direction 
B)  scalar chain 
C)  equity 
D)  unity of command 
E)  esprit de corps 
A)  unity of direction 
B)  scalar chain 
C)  equity 
D)  unity of command 
E)  esprit de corps

Question 14

The Zildjian Company's key to success is

Accepted Answer

A)  their secret strategy 
B)  good management practices 
C)  avoiding risky R&D (research and development) 
D)  buying their competitors 
E)  their location 
A)  their secret strategy 
B)  good management practices 
C)  avoiding risky R&D (research and development) 
D)  buying their competitors 
E)  their location

Question 15

Olivia is a storeowner who tells a management class that she tries to match the appropriate management technique to the situation. What is her general approach to management?

Accepted Answer

A)  Contingency 
B)  Excellence 
C)  Scientific management 
D)  Universal process 
E)  Systems 
A)  Contingency 
B)  Excellence 
C)  Scientific management 
D)  Universal process 
E)  Systems

Question 16

____ portrays the organization as a living and thinking system.

Accepted Answer

A)  Organizational learning 
B)  Matrix theory 
C)  Scientific management 
D)  Operations management 
E)  Theory Y 
A)  Organizational learning 
B)  Matrix theory 
C)  Scientific management 
D)  Operations management 
E)  Theory Y

Question 17

What sort of improvement did W. Edwards Deming recommended for all types of operations?

Accepted Answer

A)  Segmented 
B)  Continuous 
C)  Economic 
D)  Training 
E)  Parallel 
A)  Segmented 
B)  Continuous 
C)  Economic 
D)  Training 
E)  Parallel

Question 18

The operational approach to management focuses on improving efficiency and quality.

Accepted Answer

A) True 
 B)False

Question 19

To avoid the quick-fix mentality, managers are advised to read which sort of management journals?

Accepted Answer

A)  Those reporting nonquantitative studies 
B)  Ones that report highly controlled laboratory studies 
C)  Those reporting the results of public opinion polls 
D)  Ones specifying how-to-do-it procedures 
E)  Ones that translate research into practice 
A)  Those reporting nonquantitative studies 
B)  Ones that report highly controlled laboratory studies 
C)  Those reporting the results of public opinion polls 
D)  Ones specifying how-to-do-it procedures 
E)  Ones that translate research into practice

Question 20

Craig M. McAllaster's critique of management by best seller warns of

Accepted Answer

A)  pie-in-the-sky academic research. 
B)  get-rich-quick schemes. 
C)  one-size-fits-all solutions. 
D)  outdated research. 
E)  too much theory. 
A)  pie-in-the-sky academic research. 
B)  get-rich-quick schemes. 
C)  one-size-fits-all solutions. 
D)  outdated research. 
E)  too much theory.

____ is one of the key elements that captures the spirit of scientific management.

We gain a better understanding of the present by taking a historical perspective.

Frederick Taylor's scientific management movement involved standardization, time and task study, systematic selection and training, and pay incentives.

Women and men from around the globe have been contributors to management theory and practice.

Systems theorists studied management by taking things apart.

____ managers could be called the frontline troops in the battle for productivity growth.

According to the contingency approach, different situations require different managerial responses.

The contingency approach lies midway between the systems approach and

The only universally accepted theory of management is the systems approach.

During Frederick W. Taylor's pig iron handling experiments, he claims to have dramatically improved output by

Which of these best describes the body of management knowledge today?

Which approach makes it clear to managers that people are the key to productivity?

According to Henry Fayol's ____ principle, harmonious effort among individuals is the key to organizational success.

The Zildjian Company's key to success is

Olivia is a storeowner who tells a management class that she tries to match the appropriate management technique to the situation. What is her general approach to management?

____ portrays the organization as a living and thinking system.

What sort of improvement did W. Edwards Deming recommended for all types of operations?

The operational approach to management focuses on improving efficiency and quality.

To avoid the quick-fix mentality, managers are advised to read which sort of management journals?

Craig M. McAllaster's critique of management by best seller warns of

Managers and Entrepreneurs

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

Filters

Exam 2: The Evolution of Management Thought

____ is one of the key elements that captures the spirit of scientific management.

We gain a better understanding of the present by taking a historical perspective.

Frederick Taylor's scientific management movement involved standardization, time and task study, systematic selection and training, and pay incentives.

Women and men from around the globe have been contributors to management theory and practice.

Systems theorists studied management by taking things apart.

____ managers could be called the frontline troops in the battle for productivity growth.

According to the contingency approach, different situations require different managerial responses.

The contingency approach lies midway between the systems approach and

The only universally accepted theory of management is the systems approach.

During Frederick W. Taylor's pig iron handling experiments, he claims to have dramatically improved output by

Which of these best describes the body of management knowledge today?

Which approach makes it clear to managers that people are the key to productivity?

According to Henry Fayol's ____ principle, harmonious effort among individuals is the key to organizational success.

The Zildjian Company's key to success is

Olivia is a storeowner who tells a management class that she tries to match the appropriate management technique to the situation. What is her general approach to management?

____ portrays the organization as a living and thinking system.

What sort of improvement did W. Edwards Deming recommended for all types of operations?

The operational approach to management focuses on improving efficiency and quality.

To avoid the quick-fix mentality, managers are advised to read which sort of management journals?

Craig M. McAllaster's critique of management by best seller warns of

Managers and Entrepreneurs

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

Filters