Exam 15: Change, Conflict, and Negotiation

Benicio Benicio, a new production manager at Green Plastics, Inc., is concerned about employee morale because of an evolving situation with Casey, the senior-most employee on the production line. Casey wants to make his own schedule and have independence in making decisions. This sets a bad example for younger employees. Making the situation worse, Casey refuses to speak to Benicio. -Refer to Benicio. If Benicio uses the argument, "I don't want to rock the boat. Things will work out by themselves," he is following the conflict resolution technique called __________

Which of these is not a strategy for overcoming resistance to change that is described in the text?

Grassroots change occurs from the top-down, rather than from inside the organization.

The first step in the added value negotiating (AVN) process is

Benicio Benicio, a new production manager at Green Plastics, Inc., is concerned about employee morale because of an evolving situation with Casey, the senior-most employee on the production line. Casey wants to make his own schedule and have independence in making decisions. This sets a bad example for younger employees. Making the situation worse, Casey refuses to speak to Benicio. -Refer to Benicio. Conflict between Benicio and Casey can be described as a ________ conflict.

Designing alternative deal packages is one of the keys to successful added value negotiating (AVN).

In organizational development (OD), ____ prepares the members of a social system for change and then helps neutralize initial resistance.

Re-creation is change that is anticipatory and strategic in the Nadler-Tushman model.

By definition, conflict involves what kind of behaviors?

____, a conflict trigger, often create competition for resources and control.

The first step of AVN involves finding some common ground as a basis for negotiation.

Organization development (OD) involves planned change.

Tuning is the least risky, least intense, and most common type of change.

What low point must employees overcome if they are to adjust effectively to changes they fear and dislike?

____ is a good description of organization development (OD).

Which of these is not a conflict trigger?

When negotiating, the first place to start is by asking about the other party's BATNA.

____ changes are planned and based on expected situations.

The lack of competing commitments is one reason people resist change.

If an airline's management says 6,000 flight attendants will lose their jobs permanently if a strike continues, which of these strategies for overcoming resistance to change is being used?