Exam 9: Organizations: Effectiveness, Design, and Cultures

By definition, which of these is defined as the right to direct the actions of others?

A diagram of an organization's official positions and formal lines of authority refers to a(n)

W. Edward Deming's PDCA cycle stands for

The ____ subsystem controls and directs the other subsystems in the organization.

The three stages in David A. Garvin's model of organizational learning are cognition, behavior, and performance.

In which way has the concept of the learning organization extended the open-system model of organizations?

By definition, organizations are technological rather than social entities.

In David A. Garvin's model of organizational learning, ____ is not one of the required organizational skills.

Zappos At Zappos, every new employee goes through a four week training program where they review topics such as company history, the importance of customer service and the long-term vision for the company. -Refer to Zappos. In an effort to provide social roadmaps for new employees to get inspired and to know what really counts, Tony Hsieh is likely to use __________________ during the organizational socialization process.

The transformation of outsiders into insiders is achieved through organizational socialization.

Once managers have developed the habit of delegating, the need to remember to _________.

Describe the two basic dimensions of an organization chart.

Eve is the owner of a graphic design company. Recently, she noticed a lack of communication between the designers and the marketing people. This problem represents which symptom of a weak culture?

A company is effective in the ____ time dimension if it is effective, efficient, and a source of satisfaction to key stakeholders.

W. Edward Deming's PDCA cycle stands for: Plan-Do-Check-Act.

According to the traditional organizational theory, responsibility can be delegated but not authority.

"Two heads are sometimes better than one" describes which of these characteristics of organizations?

The chain of command is also known as the hierarchy of authority.

Speedy Transport, Inc. Marcy is an owner of a very successful local courier company 3/4 Speedy Transport, Inc. The company has been successful because of its speed and outstanding service. Marcy, however, is concerned about long-term effectiveness. She sees many of her competitors changing their organizational models to be more competitive. She comes to you with high hopes that as management students you can assist her in understanding emerging trends and help her company thrive in the future. -Refer to Speedy Transport, Inc. You should tell Marcy that measuring organizational effectiveness involves meeting organizational _________ and prevailing societal expectations in the near future, ________and developing in the intermediate future to ultimately thrive and survive in the distant future.

____ permits each organization member to become more proficient by repeatedly doing the same specialized task.