Exam 9: Organizations: Effectiveness, Design, and Cultures

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Harry's Honda Dealership is an example of ______________ departmentalization as it has the following departments: finance, marketing, sales, and service.

(Multiple Choice)
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Ahn is looking for a job with a "very effective" company. What should you tell him about assessing organizational effectiveness?

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Change is the only certainty for today's managers.

(True/False)
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Robert is the owner of a small pizza shop where there are no departments and all of the employees report directly to him. He currently has two employees, one who cooks and one who waits on tables. Robert wants to hire one additional employee to be the delivery person. This new employee will represent which dimension in the organization chart?

(Multiple Choice)
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Coordination of effort, common purpose, division of labor, and hierarchy of authority are all necessary before an organization is said to exist.

(True/False)
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According to David A. Garvin's model of the learning organization, the only learning skill organizations need is "continuous improvement."

(True/False)
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If an organization is to be effective in the intermediate term, which of these criteria must be satisfied?

(Multiple Choice)
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In the open-system model of a business, the boundary-spanning subsystem is directed inward toward the relationship between management and labor.

(True/False)
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At Sky Factory, there are no managers, anyone can assume the leadership role in any given situation. This is an example of a mechanistic organization.

(True/False)
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