Question 1

____ is a satisfier, according to Herzberg's two-factor theory.

Accepted Answer

A)  Responsibility 
B)  Work conditions 
C)  Personal life 
D)  Company policy and administration 
E)  Status 
A)  Responsibility 
B)  Work conditions 
C)  Personal life 
D)  Company policy and administration 
E)  Status

Question 2

In step one of the S.T.E.P. approach to open-book management, employees are exposed to eye-catching public displays of key financial data.

Accepted Answer

A) True 
 B)False

Question 3

In the corporate world, sabbaticals exist only in theory, not in actual practice.

Accepted Answer

A) True 
 B)False

Question 4

Web-hosting and IT company Rackspace uses strengths assessments during the recruiting process to be sure they are assigning people to the right job for them in the company.

Accepted Answer

A) True 
 B)False

Question 5

____ is the degree to which a job requires a variety of different activities in carrying out the work, involving the use of a number of different skills and talents of the person.

Accepted Answer

A)  Job feedback 
B)  Autonomy 
C)  Task identity 
D)  Skill variety 
E)  Task significance 
A)  Job feedback 
B)  Autonomy 
C)  Task identity 
D)  Skill variety 
E)  Task significance

Question 6

Salary and supervision are dissatisfiers, according to Frederick Herzberg's theory of motivation.

Accepted Answer

A) True 
 B)False

Question 7

Motivation at Work
Brenda is a new line-manager at a motorcycle manufacturing plant. She is concerned about motivation in her department, and is considering motivation through job design.
-Refer to Motivation at Work. If Brenda wants to improve motivation through low or no cost rewards, what suggestion would you give her?

Accepted Answer

A)  start a profit sharing program 
B)  provide employees with more recognition and praise 
C)  give everyone a 5% pay raise 
D)  pay for everyone to go on a week long cruise 
E)  implement job sharing 
A)  start a profit sharing program 
B)  provide employees with more recognition and praise 
C)  give everyone a 5% pay raise 
D)  pay for everyone to go on a week long cruise 
E)  implement job sharing

Question 8

Which of these effectively reverses the trend toward greater job specialization?

Accepted Answer

A)  Job previews 
B)  Flextime 
C)  Horizontal job loading 
D)  Contingent time off 
E)  Job enrichment 
A)  Job previews 
B)  Flextime 
C)  Horizontal job loading 
D)  Contingent time off 
E)  Job enrichment

Question 9

Loni Knott says she can't get all her work done today no matter how hard she tries. According to the expectancy model of motivation, her motivation will be weak because of a low perceived ____ probability.

Accepted Answer

A)  task significance 
B)  job enrichment 
C)  effort-performance 
D)  performance-reward 
E)  reward 
A)  task significance 
B)  job enrichment 
C)  effort-performance 
D)  performance-reward 
E)  reward

Question 10

The main barrier to self-managed teams is

Accepted Answer

A)  self-confidence. 
B)  blue-collar personnel. 
C)  organized labor. 
D)  managerial resistance. 
E)  use of part-time employees. 
A)  self-confidence. 
B)  blue-collar personnel. 
C)  organized labor. 
D)  managerial resistance. 
E)  use of part-time employees.

Question 11

Participative goals are less effective than goals defined by managers.

Accepted Answer

A) True 
 B)False

Question 12

Luke, Kelso, and Nadine
Luke, Kelso, and Nadine are graduate students completing their studies in management. Kelso is applying for a teaching position because he argues that once you get tenure at a college, you are set for life. Luke wants to apply for a job at Bayview Autos because he has heard it's a fun place to meet a lot of great people. Nadine is not sure where she wants to work. She argues that she is not "money hungry". Job satisfaction and simply having enough money to eat is more important to her.
-Refer to Luke, Kelso, and Nadine. Based on studies by Herzberg, Nadine should know that salary and ________ are dissatisfiers.

Accepted Answer

A)  responsibility 
B)  supervision 
C)  advancement 
D)  growth 
E)  achievement 
A)  responsibility 
B)  supervision 
C)  advancement 
D)  growth 
E)  achievement

Question 13

What do stock options, sales commissions, and piece-rate pay have in common?

Accepted Answer

A)  Used for non-managers only 
B)  All incentive plans 
C)  Used for managers only 
D)  Pay tied to passage of time 
E)  All nonincentive plans 
A)  Used for non-managers only 
B)  All incentive plans 
C)  Used for managers only 
D)  Pay tied to passage of time 
E)  All nonincentive plans

Question 14

According to experts at the U.S. Bureau of Labor Statistics, keywords in compensation for the next 25 years will be ____ .

Accepted Answer

A)  time-based 
B)  uniform and standardized 
C)  flexible and varied 
D)  lean and uniform 
E)  skill-based 
A)  time-based 
B)  uniform and standardized 
C)  flexible and varied 
D)  lean and uniform 
E)  skill-based

Question 15

According to research, those who had realistic job previews tended to have lower initial expectations, higher performance once on the job, and a lower turnover rate.

Accepted Answer

A) True 
 B)False

Question 16

The self-actualized manager has all of the following characteristics except

Accepted Answer

A)  he or she recognizes and shares negative information and feelings. 
B)  he or she does not project own feelings onto others. 
C)  limits horizons. 
D)  he or she is not rationalistic. 
E)  he or she exhibits trust, openness, and candor. 
A)  he or she recognizes and shares negative information and feelings. 
B)  he or she does not project own feelings onto others. 
C)  limits horizons. 
D)  he or she is not rationalistic. 
E)  he or she exhibits trust, openness, and candor.

Question 17

It is very uncommon to find a completely self-actualized individual in any organization today.

Accepted Answer

A) True 
 B)False

Question 18

The definition of motivation assumes that people do not willingly pursue organizational objectives.

Accepted Answer

A) True 
 B)False

Question 19

According to expectancy theory, managers have no influence over employee expectations or motivation.

Accepted Answer

A) True 
 B)False

Question 20

Luke, Kelso, and Nadine
Luke, Kelso, and Nadine are graduate students completing their studies in management. Kelso is applying for a teaching position because he argues that once you get tenure at a college, you are set for life. Luke wants to apply for a job at Bayview Autos because he has heard it's a fun place to meet a lot of great people. Nadine is not sure where she wants to work. She argues that she is not "money hungry". Job satisfaction and simply having enough money to eat is more important to her.
-Refer to Luke, Kelso, and Nadine. Since job satisfaction is important for Nadine, which of these would not be a satisfier for her, according to Herzberg?

Accepted Answer

A)  Advancement 
B)  Responsibility 
C)  Status 
D)  Growth 
E)  The work itself 
A)  Advancement 
B)  Responsibility 
C)  Status 
D)  Growth 
E)  The work itself

____ is a satisfier, according to Herzberg's two-factor theory.

In step one of the S.T.E.P. approach to open-book management, employees are exposed to eye-catching public displays of key financial data.

In the corporate world, sabbaticals exist only in theory, not in actual practice.

Web-hosting and IT company Rackspace uses strengths assessments during the recruiting process to be sure they are assigning people to the right job for them in the company.

____ is the degree to which a job requires a variety of different activities in carrying out the work, involving the use of a number of different skills and talents of the person.

Salary and supervision are dissatisfiers, according to Frederick Herzberg's theory of motivation.

Which of these effectively reverses the trend toward greater job specialization?

Loni Knott says she can't get all her work done today no matter how hard she tries. According to the expectancy model of motivation, her motivation will be weak because of a low perceived ____ probability.

The main barrier to self-managed teams is

Participative goals are less effective than goals defined by managers.

What do stock options, sales commissions, and piece-rate pay have in common?

According to experts at the U.S. Bureau of Labor Statistics, keywords in compensation for the next 25 years will be ____ .

According to research, those who had realistic job previews tended to have lower initial expectations, higher performance once on the job, and a lower turnover rate.

The self-actualized manager has all of the following characteristics except

It is very uncommon to find a completely self-actualized individual in any organization today.

The definition of motivation assumes that people do not willingly pursue organizational objectives.

According to expectancy theory, managers have no influence over employee expectations or motivation.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

Filters

Exam 12: Motivating Job Performance

____ is a satisfier, according to Herzberg's two-factor theory.

In step one of the S.T.E.P. approach to open-book management, employees are exposed to eye-catching public displays of key financial data.

In the corporate world, sabbaticals exist only in theory, not in actual practice.

Web-hosting and IT company Rackspace uses strengths assessments during the recruiting process to be sure they are assigning people to the right job for them in the company.

____ is the degree to which a job requires a variety of different activities in carrying out the work, involving the use of a number of different skills and talents of the person.

Salary and supervision are dissatisfiers, according to Frederick Herzberg's theory of motivation.

Which of these effectively reverses the trend toward greater job specialization?

Loni Knott says she can't get all her work done today no matter how hard she tries. According to the expectancy model of motivation, her motivation will be weak because of a low perceived ____ probability.

The main barrier to self-managed teams is

Participative goals are less effective than goals defined by managers.

What do stock options, sales commissions, and piece-rate pay have in common?

According to experts at the U.S. Bureau of Labor Statistics, keywords in compensation for the next 25 years will be ____ .

According to research, those who had realistic job previews tended to have lower initial expectations, higher performance once on the job, and a lower turnover rate.

The self-actualized manager has all of the following characteristics except

It is very uncommon to find a completely self-actualized individual in any organization today.

The definition of motivation assumes that people do not willingly pursue organizational objectives.

According to expectancy theory, managers have no influence over employee expectations or motivation.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

Filters