Question 1

Status and security are identified as dissatisfiers in Frederick Herzberg's two-factor theory of motivation.

Accepted Answer

A) True 
 B)False

Question 2

Job design is a key determinant of both individual motivation and organizational success.

Accepted Answer

A) True 
 B)False

Question 3

Julian is the owner of a landscape company. He wants to implement a job enrichment program for his employees in which they have more freedom and independence with scheduling and completing the work. Which of the core dimensions should he focus on?

Accepted Answer

A)  Job feedback 
B)  Task significance 
C)  Autonomy 
D)  Skill variety 
E)  Task identity 
A)  Job feedback 
B)  Task significance 
C)  Autonomy 
D)  Skill variety 
E)  Task identity

Question 4

In open-book management, the S.T.E.P. acronym stands for share, teach, empower, and perform.

Accepted Answer

A) True 
 B)False

Question 5

Motivation at Work
Brenda is a new line-manager at a motorcycle manufacturing plant. She is concerned about motivation in her department, and is considering motivation through job design.
-Refer to Motivation at Work. Which of these should Brenda implement if she wants to limit her employees' exposure to highly fragmented and tedious jobs?

Accepted Answer

A)  Job analysis 
B)  Realistic job previews 
C)  Contingent time off 
D)  Goal setting 
E)  Motivation through rewards 
A)  Job analysis 
B)  Realistic job previews 
C)  Contingent time off 
D)  Goal setting 
E)  Motivation through rewards

Question 6

Based on what you have learned about goal-setting theory, what type of goals should you recommend to a friend who has taken a supervisory job?

Accepted Answer

A)  Specific and difficult 
B)  General 
C)  Ones determined by management 
D)  Easy 
E)  Impossible 
A)  Specific and difficult 
B)  General 
C)  Ones determined by management 
D)  Easy 
E)  Impossible

Question 7

A study of 164 New Zealand companies with at least 100 employees found ____ employee turnover and ____ organizational productivity among firms using participative management practices.

Accepted Answer

A)  lower; higher 
B)  higher; higher 
C)  higher; lower 
D)  lower; lower 
E)  no change in; higher 
A)  lower; higher 
B)  higher; higher 
C)  higher; lower 
D)  lower; lower 
E)  no change in; higher

Question 8

____ has made flexibility and accommodation top priorities for managers today.

Accepted Answer

A)  Globalization 
B)  Reward equity 
C)  Workforce diversity 
D)  The outsourcing trend 
E)  Open-book management 
A)  Globalization 
B)  Reward equity 
C)  Workforce diversity 
D)  The outsourcing trend 
E)  Open-book management

Question 9

Love needs are at the bottom level of Abram Maslow's needs hierarchy.

Accepted Answer

A) True 
 B)False

Question 10

Participative management is the process of empowering employees to assume greater control of the workplace.

Accepted Answer

A) True 
 B)False

Question 11

According to goal-setting theory, employee participation in goal setting gives employees a sense of ownership.

Accepted Answer

A) True 
 B)False

Question 12

People in war torn areas of the world, such as Afghanistan, who struggle for basic survival every day, exist on the ____ level(s) in Maslow's needs hierarchy.

Accepted Answer

A)  love and esteem 
B)  esteem 
C)  self-actualization 
D)  physiological and safety 
E)  love 
A)  love and esteem 
B)  esteem 
C)  self-actualization 
D)  physiological and safety 
E)  love

Question 13

Motivation at Work
Brenda is a new line-manager at a motorcycle manufacturing plant. She is concerned about motivation in her department, and is considering motivation through job design.
-Refer to Motivation at Work. When Brenda implements her new rewards program she should know that employees need to __________.

Accepted Answer

A)  perceive it as fair and equitable 
B)  receive increased compensation 
C)  know that rewards are not linked to performance 
D)  perceive that their personal effort/reward ration is higher than others 
E)  goals are not important 
A)  perceive it as fair and equitable 
B)  receive increased compensation 
C)  know that rewards are not linked to performance 
D)  perceive that their personal effort/reward ration is higher than others 
E)  goals are not important

Question 14

______ is the degree to which a person completes a "whole" piece of work from beginning to end with a visible outcome?

Accepted Answer

A)  Job feedback 
B)  Task identity 
C)  Autonomy 
D)  Skill variety 
E)  Task significance 
A)  Job feedback 
B)  Task identity 
C)  Autonomy 
D)  Skill variety 
E)  Task significance

Question 15

Contingent time off involves letting employees go home when they can telecommute.

Accepted Answer

A) True 
 B)False

Question 16

Frederick Herzberg equated ____ with employee motivation in his two-factor theory of motivation.

Accepted Answer

A)  satisfaction 
B)  challenging goals 
C)  self-actualization 
D)  leadership 
E)  self-control 
A)  satisfaction 
B)  challenging goals 
C)  self-actualization 
D)  leadership 
E)  self-control

Question 17

In the expectancy model of motivation, how one perceives the direct relationship between effort and satisfaction largely determines one's motivation.

Accepted Answer

A) True 
 B)False

Question 18

In an effort to hire and assign people to the right job for them in the company, Rackspace conducts ________________ on each recruit.

Accepted Answer

A)  background checks 
B)  drug tests 
C)  stress tests 
D)  strengths assessments 
E)  physical assessments 
A)  background checks 
B)  drug tests 
C)  stress tests 
D)  strengths assessments 
E)  physical assessments

Question 19

Which statement best sums up contingent time off?

Accepted Answer

A)  Go home when you meet your quota 
B)  Leave when you like, within a specified time range 
C)  Go home, you're fired 
D)  Work every other day 
E)  Leave when you like 
A)  Go home when you meet your quota 
B)  Leave when you like, within a specified time range 
C)  Go home, you're fired 
D)  Work every other day 
E)  Leave when you like

Question 20

Workforce diversity has made flexibility and accommodation top priorities for managers today.

Accepted Answer

A) True 
 B)False

Status and security are identified as dissatisfiers in Frederick Herzberg's two-factor theory of motivation.

Job design is a key determinant of both individual motivation and organizational success.

Julian is the owner of a landscape company. He wants to implement a job enrichment program for his employees in which they have more freedom and independence with scheduling and completing the work. Which of the core dimensions should he focus on?

In open-book management, the S.T.E.P. acronym stands for share, teach, empower, and perform.

Based on what you have learned about goal-setting theory, what type of goals should you recommend to a friend who has taken a supervisory job?

A study of 164 New Zealand companies with at least 100 employees found employee turnover and organizational productivity among firms using participative management practices.

____ has made flexibility and accommodation top priorities for managers today.

Love needs are at the bottom level of Abram Maslow's needs hierarchy.

Participative management is the process of empowering employees to assume greater control of the workplace.

According to goal-setting theory, employee participation in goal setting gives employees a sense of ownership.

People in war torn areas of the world, such as Afghanistan, who struggle for basic survival every day, exist on the ____ level(s) in Maslow's needs hierarchy.

______ is the degree to which a person completes a "whole" piece of work from beginning to end with a visible outcome?

Contingent time off involves letting employees go home when they can telecommute.

Frederick Herzberg equated ____ with employee motivation in his two-factor theory of motivation.

In the expectancy model of motivation, how one perceives the direct relationship between effort and satisfaction largely determines one's motivation.

In an effort to hire and assign people to the right job for them in the company, Rackspace conducts ________________ on each recruit.

Which statement best sums up contingent time off?

Workforce diversity has made flexibility and accommodation top priorities for managers today.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

Filters

Exam 12: Motivating Job Performance

Status and security are identified as dissatisfiers in Frederick Herzberg's two-factor theory of motivation.

Job design is a key determinant of both individual motivation and organizational success.

Julian is the owner of a landscape company. He wants to implement a job enrichment program for his employees in which they have more freedom and independence with scheduling and completing the work. Which of the core dimensions should he focus on?

In open-book management, the S.T.E.P. acronym stands for share, teach, empower, and perform.

Based on what you have learned about goal-setting theory, what type of goals should you recommend to a friend who has taken a supervisory job?

A study of 164 New Zealand companies with at least 100 employees found ____ employee turnover and ____ organizational productivity among firms using participative management practices.

____ has made flexibility and accommodation top priorities for managers today.

Love needs are at the bottom level of Abram Maslow's needs hierarchy.

Participative management is the process of empowering employees to assume greater control of the workplace.

According to goal-setting theory, employee participation in goal setting gives employees a sense of ownership.

People in war torn areas of the world, such as Afghanistan, who struggle for basic survival every day, exist on the ____ level(s) in Maslow's needs hierarchy.

______ is the degree to which a person completes a "whole" piece of work from beginning to end with a visible outcome?

Contingent time off involves letting employees go home when they can telecommute.

Frederick Herzberg equated ____ with employee motivation in his two-factor theory of motivation.

In the expectancy model of motivation, how one perceives the direct relationship between effort and satisfaction largely determines one's motivation.

In an effort to hire and assign people to the right job for them in the company, Rackspace conducts ________________ on each recruit.

Which statement best sums up contingent time off?

Workforce diversity has made flexibility and accommodation top priorities for managers today.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

Filters

A study of 164 New Zealand companies with at least 100 employees found employee turnover and organizational productivity among firms using participative management practices.