Question 1

Describe employee participation and empowerment and provide an example.

Accepted Answer

It involves tapping into worker's knowle

Question 2

What is the difference between self-efficacy and self-esteem?

Accepted Answer

Self-efficacy is a person's belief about

Question 3

The sales staff at Macmoo Real Estate is compensated primarily based on the value of the properties they sell. However, in order to encourage the salespeople to act in the best interests of the company, Macmoo bases 10 percent of each salesperson's yearly bonus on whether the company as a whole reaches its yearly financial goals. The incentive plan is based on which assumption?

Accepted Answer

A)  In comparison to other Macmoo employees, Macmoo salespeople are less interested in the overall success of the company. 
B)  Macmoo salespeople believe that they can have a significant effect on the overall performance of the company. 
C)  In the past, Macmoo salespeople have not consistently acted in the best interests of the company. 
D)  The only effective way to motivate employees is through financial incentives. 
E)  Macmoo employees are similar to other salespeople in the industry. 
A)  In comparison to other Macmoo employees, Macmoo salespeople are less interested in the overall success of the company. 
B)  Macmoo salespeople believe that they can have a significant effect on the overall performance of the company. 
C)  In the past, Macmoo salespeople have not consistently acted in the best interests of the company. 
D)  The only effective way to motivate employees is through financial incentives. 
E)  Macmoo employees are similar to other salespeople in the industry.

Question 4

What is behaviour modification?

Accepted Answer

With behaviour modification, c

Question 5

List three common ways to implement job redesign.

Accepted Answer

Combining tasks, for

Question 6

A manager has noticed that her workers are more likely to be in negative moods between 3 pm and 4:30 pm. She believes that employees will make valuable contributions to staff meetings when they are in positive moods, and that staff meetings cannot be successful unless the employees make valuable contributions. For these reasons, she has moved her daily staff meeting from 3 pm to 10 am. If the manager's statements are all true, which of the following must also be true?

Accepted Answer

A)  If the employees make valuable contributions during a staff meeting, then that meeting will be successful. 
B)  If the employees are in positive moods during a staff meeting, then that meeting will be successful. 
C)  If the employees did not make valuable contributions during a staff meeting, then they must have been in negative moods. 
D)  If the employees do not make valuable contributions during a staff meeting, then that staff meeting cannot be successful. 
E)  If the employees are not in positive moods during a staff meeting, then they will not make valuable contributions during that staff meeting. 
A)  If the employees make valuable contributions during a staff meeting, then that meeting will be successful. 
B)  If the employees are in positive moods during a staff meeting, then that meeting will be successful. 
C)  If the employees did not make valuable contributions during a staff meeting, then they must have been in negative moods. 
D)  If the employees do not make valuable contributions during a staff meeting, then that staff meeting cannot be successful. 
E)  If the employees are not in positive moods during a staff meeting, then they will not make valuable contributions during that staff meeting.

Question 7

What are some of the potential benefits of flextime?

Accepted Answer

The increased sense of freedom associate

Question 8

Which of the following is the best illustration of a Theory X manager?

Accepted Answer

A)  Believes that people's social and esteem needs must be met by the organization 
B)  Believes that people are naturally energetic, responsible, and interested in being productive 
C)  Believes that people are naturally irresponsible, uncooperative, and must be threatened in order to be productive 
D)  Has a high concern for production and an equally high concern for people 
E)  Believes that people want to balance inputs and output 
A)  Believes that people's social and esteem needs must be met by the organization 
B)  Believes that people are naturally energetic, responsible, and interested in being productive 
C)  Believes that people are naturally irresponsible, uncooperative, and must be threatened in order to be productive 
D)  Has a high concern for production and an equally high concern for people 
E)  Believes that people want to balance inputs and output

Question 9

The Executive Committee at Oak Meteors made the following statement: "We want all of our business developers to be outstanding. For these reasons, we have started the "excellence club," whose membership is limited to those who place in the top 10 percent in terms of the dollar value of the deals they complete. The annual goals of each business developer include membership in this club. We also believe in continuous improvement. To meet their annual goals, the business developers also must generate more dollars in sales than they did last year. In order to keep the business developers focused, they have no other annual goals." Which of the following must be true about the business developers at Oak Meteors during any given year?

Accepted Answer

A)  Some of them meet all of their annual goals. 
B)  Some of those that meet all of their annual goals are among the top performers in the entire organization. 
C)  All of those who generate more dollars in sales than they did in the previous year qualify for the "excellence club." 
D)  Some of those in the "excellence club" do not meet all of their annual goals. 
E)  Not all of them meet all of their annual goals. 
A)  Some of them meet all of their annual goals. 
B)  Some of those that meet all of their annual goals are among the top performers in the entire organization. 
C)  All of those who generate more dollars in sales than they did in the previous year qualify for the "excellence club." 
D)  Some of those in the "excellence club" do not meet all of their annual goals. 
E)  Not all of them meet all of their annual goals.

Question 10

A modified work schedule which permits two or more employees to work part-time while filling a single full-time job is known as

Accepted Answer

A)  a quality circle. 
B)  flextime. 
C)  job cycling. 
D)  worksharing. 
E)  job enlargement. 
A)  a quality circle. 
B)  flextime. 
C)  job cycling. 
D)  worksharing. 
E)  job enlargement.

Question 11

________ is a disadvantage of telecommuting for individuals, but ________ is an advantage for managers.

Accepted Answer

A)  Fear of career derailment; lack of knowledge of where workers are at any given time 
B)  Difficulty separating personal and professional life; decreased worker productivity 
C)  Lower stress levels; feeling ill-suited for telecommuting 
D)  Lower electric bills; spending more time with subordinates on the phone 
E)  Feeling "out of the loop"; increased worker productivity 
A)  Fear of career derailment; lack of knowledge of where workers are at any given time 
B)  Difficulty separating personal and professional life; decreased worker productivity 
C)  Lower stress levels; feeling ill-suited for telecommuting 
D)  Lower electric bills; spending more time with subordinates on the phone 
E)  Feeling "out of the loop"; increased worker productivity

Question 12

What is the key assumption in the leader-member exchange (LMX) model?

Accepted Answer

The LMX model suggests that supervisors

Question 13

When creating an agenda, leaders focus on ________, whereas managers focus on ________,

Accepted Answer

A)  establishing direction; planning and budgeting 
B)  controlling and problem solving; organization and staffing 
C)  organizing and staffing; controlling and problem solving 
D)  outlining procedures; establishing direction 
E)  planning and budgeting; producing change 
A)  establishing direction; planning and budgeting 
B)  controlling and problem solving; organization and staffing 
C)  organizing and staffing; controlling and problem solving 
D)  outlining procedures; establishing direction 
E)  planning and budgeting; producing change

Question 14

What is reinforcement theory and how can managers apply it?

Accepted Answer

Reinforcement means applying (or withhol

Question 15

An autocratic management style

Accepted Answer

A)  is proposed by McGregor as ideal. 
B)  is generally preferred by employees over a democratic style. 
C)  is used only in small businesses. 
D)  allows for rapid decision making. 
E)  is never appropriate. 
A)  is proposed by McGregor as ideal. 
B)  is generally preferred by employees over a democratic style. 
C)  is used only in small businesses. 
D)  allows for rapid decision making. 
E)  is never appropriate.

Question 16

Kathy believes that her workers are naturally energetic, growth-oriented, self-motivated, and interested in being productive. Her beliefs closely parallel the ________ theory of motivation.

Accepted Answer

A)  Theory Y 
B)  Theory X 
C)  two-factor theory 
D)  expectancy theory 
E)  hierarchy of needs 
A)  Theory Y 
B)  Theory X 
C)  two-factor theory 
D)  expectancy theory 
E)  hierarchy of needs

Question 17

Mark feels that he can change his subordinates' behaviour by withholding negative consequences if his employees exhibit desirable behaviour.

Accepted Answer

A)  Punishment 
B)  Omission 
C)  Positive reinforcement 
D)  Negative reinforcement 
E)  None of these 
A)  Punishment 
B)  Omission 
C)  Positive reinforcement 
D)  Negative reinforcement 
E)  None of these

Question 18

Charismatic leaders do all of the following except

Accepted Answer

A)  set high expectations for themselves. 
B)  structure the work of subordinates so they will be efficient in carrying out their tasks. 
C)  energize others by demonstrating personal excitement. 
D)  empathize with others. 
E)  express confidence in others. 
A)  set high expectations for themselves. 
B)  structure the work of subordinates so they will be efficient in carrying out their tasks. 
C)  energize others by demonstrating personal excitement. 
D)  empathize with others. 
E)  express confidence in others.

Question 19

Job satisfaction is the overall attitude that employees have about their workplace.

Accepted Answer

A) True 
 B)False

Question 20

When Maple Leaf Sports & Entertainment gives out "good job" cards to employees who do outstanding work, this is an example of what reinforcement strategy?

Accepted Answer

A)  Punishment 
B)  Omission 
C)  Positive reinforcement 
D)  Negative reinforcement 
E)  None of these 
A)  Punishment 
B)  Omission 
C)  Positive reinforcement 
D)  Negative reinforcement 
E)  None of these

Describe employee participation and empowerment and provide an example.

What is the difference between self-efficacy and self-esteem?

What is behaviour modification?

List three common ways to implement job redesign.

What are some of the potential benefits of flextime?

Which of the following is the best illustration of a Theory X manager?

A modified work schedule which permits two or more employees to work part-time while filling a single full-time job is known as

is a disadvantage of telecommuting for individuals, but is an advantage for managers.

What is the key assumption in the leader-member exchange (LMX) model?

When creating an agenda, leaders focus on , whereas managers focus on ,

What is reinforcement theory and how can managers apply it?

An autocratic management style

Kathy believes that her workers are naturally energetic, growth-oriented, self-motivated, and interested in being productive. Her beliefs closely parallel the ________ theory of motivation.

Mark feels that he can change his subordinates' behaviour by withholding negative consequences if his employees exhibit desirable behaviour.

Charismatic leaders do all of the following except

Job satisfaction is the overall attitude that employees have about their workplace.

When Maple Leaf Sports & Entertainment gives out "good job" cards to employees who do outstanding work, this is an example of what reinforcement strategy?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

Exam 9: Motivating, Satisfying, and Leading Employees

Describe employee participation and empowerment and provide an example.

What is the difference between self-efficacy and self-esteem?

What is behaviour modification?

List three common ways to implement job redesign.

What are some of the potential benefits of flextime?

Which of the following is the best illustration of a Theory X manager?

A modified work schedule which permits two or more employees to work part-time while filling a single full-time job is known as

________ is a disadvantage of telecommuting for individuals, but ________ is an advantage for managers.

What is the key assumption in the leader-member exchange (LMX) model?

When creating an agenda, leaders focus on ________, whereas managers focus on ________,

What is reinforcement theory and how can managers apply it?

An autocratic management style

Kathy believes that her workers are naturally energetic, growth-oriented, self-motivated, and interested in being productive. Her beliefs closely parallel the ________ theory of motivation.

Mark feels that he can change his subordinates' behaviour by withholding negative consequences if his employees exhibit desirable behaviour.

Charismatic leaders do all of the following except

Job satisfaction is the overall attitude that employees have about their workplace.

When Maple Leaf Sports & Entertainment gives out "good job" cards to employees who do outstanding work, this is an example of what reinforcement strategy?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

is a disadvantage of telecommuting for individuals, but is an advantage for managers.

When creating an agenda, leaders focus on , whereas managers focus on ,