Exam 9: Motivating, Satisfying, and Leading Employees

Harriet thinks that Maslow's hierarchy of needs model is very relevant for her workers. She also knows that their physiological needs are being met. What job-related things can she do to satisfy her workers' concerns about the next level of need?

At Rock Inc., there are 200 people who work out of the downtown Toronto office, but there are only 55 desks at that location. The company is most likely using ________ as a strategy to enhance employee motivation.

What are the basic assumptions inherent in equity theory?

What is virtual leadership?

The people who work for Frank are very dissatisfied. Assuming that Maslow's hierarchy is correct, which of the following actions is the likely best first step to motivate his subordinates?

Marvin thinks that smoking and overeating are dangerous, but he nevertheless does both because he finds the behaviour pleasurable. Marvin is therefore unlikely to experience cognitive dissonance.

What are the three characteristics typically exhibited by charismatic leaders?

Aaron, a sales manager, selects MBO because the biggest advantage is

List the three basic managerial styles.

What is emotional intelligence? Why is it important for employees in organizations?

Flextime programs have generally failed as a tool to improve job satisfaction because they place an extra burden on the supervisor.

Herzberg's motivating factors include salary (pay) as one of the primary motivational factors.

What is the essential argument that is made in the leader-member exchange (LMX) model?

Benjamin observes high productivity in his department, yet his employees have low levels of job satisfaction. On what should Benjamin most likely concentrate in order to improve employee job satisfaction?

If managers were to implement lessons learned from the Hawthorne Studies, they would

For an individual to feel equitably treated, the input/outcome ratio must be similar to the other individual's ratio with whom he or she is comparing.

Some say there are almost as many definitions of leadership as there are people who have tried to define the concept. Although different definitions sound similar, they have important differences. Compare and contrast these definitions, for example: Alistair: A leader is someone who can influence others and who has managerial authority. Bentham: Leaders have the ability to influence a group toward the achievement of a vision or set of goals. Cooke: Leaders exercise influence and control over other members to help a group or organization achieve the organization's goals. Which of the following would be a leader according to Bentham's definition of leadership but would not be a leader according to Alistair's definition of leadership?

________ is an advantage of telecommuting for individuals, but ________ is a disadvantage for company managers.

The situational approach to leadership means that a manager should

The Executive Committee at Oak Meteors made the following statement: "We want all of our business developers to be outstanding. For these reasons, we have started the "excellence club," whose membership is limited to those who place in the top 10 percent in terms of the dollar value of the deals they complete. The annual goals of each business developer include membership in this club. We also believe in continuous improvement. To meet their annual goals, the business developers also must generate more dollars in sales than they did last year. In order to keep the business developers focused, they have no other annual goals." If it were possible to qualify for membership in the "excellence club" by completing a new product deal worth over $1 000 000, then which of the following business developers would have met all of his or her annual goals?