Question 1

In exercising strategic leadership, what is a leader most likely to do?

Accepted Answer

A)  Focus on company efficiency 
B)  Focus on company profitability 
C)  Align the company with its environment 
D)  Avoid environmental impact on the firm 
E)  It is not possible to say with the information given 
A)  Focus on company efficiency 
B)  Focus on company profitability 
C)  Align the company with its environment 
D)  Avoid environmental impact on the firm 
E)  It is not possible to say with the information given

Question 2

What are the hygiene factors in Herzberg's two-factor theory?

Accepted Answer

Hygiene factors include superv

Question 3

A(n) ________ contract is the set of expectations held by employees concerning what they will contribute to an organization and what the organization will provide in return.

Accepted Answer

A)  psychological 
B)  employee 
C)  inducements/contribution 
D)  leadership 
E)  attitudinal 
A)  psychological 
B)  employee 
C)  inducements/contribution 
D)  leadership 
E)  attitudinal

Question 4

Don has started to arrive at work on time in order to avoid getting hollered at by his boss. Don is responding to what reinforcement strategy?

Accepted Answer

A)  Punishment 
B)  Omission 
C)  Positive reinforcement 
D)  Negative reinforcement 
E)  None of these 
A)  Punishment 
B)  Omission 
C)  Positive reinforcement 
D)  Negative reinforcement 
E)  None of these

Question 5

Which of the following is true about the hierarchy of needs theory?

Accepted Answer

A)  Once a need has been satisfied, it becomes a motivator. 
B)  People's individual needs do not vary much. 
C)  Lower-level needs must be met before higher-level needs emerge. 
D)  Higher-level needs must be met before lower-level needs emerge. 
E)  The more a need is satisfied, the more it becomes a motivator. 
A)  Once a need has been satisfied, it becomes a motivator. 
B)  People's individual needs do not vary much. 
C)  Lower-level needs must be met before higher-level needs emerge. 
D)  Higher-level needs must be met before lower-level needs emerge. 
E)  The more a need is satisfied, the more it becomes a motivator.

Question 6

Expert power is the most effective type of power because followers will defer to the leader's expertise when situations are complex.

Accepted Answer

A) True 
 B)False

Question 7

What is the Hawthorne effect?

Accepted Answer

The Hawthorne effect is the fi

Question 8

How do expectancy theory and equity theory differ?

Accepted Answer

Expectancy theory assumes that people ar

Question 9

The three components of attitudes are

Accepted Answer

A)  job satisfaction, job performance, and organizational citizenship. 
B)  cognition, affect, and intention. 
C)  organizational citizenship, turnover, and job satisfaction. 
D)  self-esteem, self-efficacy, and self-loathing. 
E)  self-esteem, self-efficacy, and job satisfaction. 
A)  job satisfaction, job performance, and organizational citizenship. 
B)  cognition, affect, and intention. 
C)  organizational citizenship, turnover, and job satisfaction. 
D)  self-esteem, self-efficacy, and self-loathing. 
E)  self-esteem, self-efficacy, and job satisfaction.

Question 10

Marilyn Peck, the manager of human resources makes the following statement: "Our new incentive system is the best way to encourage high performance out of each employee. It specifies the things that employees should do and the results that will lead to rewards." David Witt, a production manager, responds by saying: "You ignore a key issue: no matter what else is going on, employees will not be motivated if they do not feel that they are being treated fairly. Workers who feel that they are paid less than others for the same work will not feel that they are being treated fairly unless the organization provides some kind of persuasive justification. For example, Robin cannot possibly be motivated given that she is paid much less than Jonaki."
Witt's claim that Robin must be dissatisfied assumes which of the following?

Accepted Answer

A)  Jonaki is aware of Robin's salary. 
B)  Most people in the organization would agree that Robin and Jonaki do comparable work. 
C)  Jonaki receives more favorable employee reviews than Robin does. 
D)  Robin has met all of the goals specified by the organization's incentive system. 
E)  Robin has not been provided with a persuasive justification for the difference in salary. 
A)  Jonaki is aware of Robin's salary. 
B)  Most people in the organization would agree that Robin and Jonaki do comparable work. 
C)  Jonaki receives more favorable employee reviews than Robin does. 
D)  Robin has met all of the goals specified by the organization's incentive system. 
E)  Robin has not been provided with a persuasive justification for the difference in salary.

Question 11

At Western Airlines, flight attendants now have been given more control over their own scheduling. This is an example of

Accepted Answer

A)  an emphasis on company loyalty. 
B)  job redesign. 
C)  participative decision making. 
D)  management by objectives. 
E)  job enrichment. 
A)  an emphasis on company loyalty. 
B)  job redesign. 
C)  participative decision making. 
D)  management by objectives. 
E)  job enrichment.

Question 12

Which statement is accurate regarding job satisfaction?

Accepted Answer

A)  High levels of job satisfaction almost always lead to higher productivity. 
B)  High levels of job satisfaction do not necessarily lead to higher productivity. 
C)  Job satisfaction is sometimes called job commitment. 
D)  Job satisfaction is not an attitude. 
E)  It is not possible to say anything about the relationship between job satisfaction and productivity. 
A)  High levels of job satisfaction almost always lead to higher productivity. 
B)  High levels of job satisfaction do not necessarily lead to higher productivity. 
C)  Job satisfaction is sometimes called job commitment. 
D)  Job satisfaction is not an attitude. 
E)  It is not possible to say anything about the relationship between job satisfaction and productivity.

Question 13

A psychological contract is a person's set of expectations regarding what he or she will contribute to the organization and what the organization will provide in return.

Accepted Answer

A) True 
 B)False

Question 14

How have managerial styles changed as organizations have become flatter and workers more empowered?

Accepted Answer

Managers have shifte

Question 15

Both organizational citizenship and performance behaviours benefit organizations.

Accepted Answer

A) True 
 B)False

Question 16

The sales staff at Macmoo Real Estate is compensated primarily based on the value of the properties they sell. However, in order to encourage the salespeople to act in the best interests of the company, Macmoo bases 10 percent of each salesperson's yearly bonus on whether the company as a whole reaches its yearly financial goals. Macmoo's compensation structure is based on which of the following principles?

Accepted Answer

A)  People will act to accomplish a goal when they have a stake in the accomplishment of that goal. 
B)  An incentive structure should be as simple as possible. 
C)  An incentive structure is more effective when it encourages people to act in ways that benefit society in general as well as themselves. 
D)  Compensation policies should always follow the specific requirements of all applicable laws. 
E)  People will be more likely to follow a policy when they have had some input into the creation of that policy. 
A)  People will act to accomplish a goal when they have a stake in the accomplishment of that goal. 
B)  An incentive structure should be as simple as possible. 
C)  An incentive structure is more effective when it encourages people to act in ways that benefit society in general as well as themselves. 
D)  Compensation policies should always follow the specific requirements of all applicable laws. 
E)  People will be more likely to follow a policy when they have had some input into the creation of that policy.

Question 17

________ is most necessary to achieve coordination and systematic results and to handle administrative activities during times of stability, while ________ is most necessary to create and direct change and to help the organization get through tough times.

Accepted Answer

A)  Leadership; management 
B)  Management; leadership 
C)  Contingency management; crisis management 
D)  Systematic decision making; intuition 
E)  Formal leadership; informal leadership 
A)  Leadership; management 
B)  Management; leadership 
C)  Contingency management; crisis management 
D)  Systematic decision making; intuition 
E)  Formal leadership; informal leadership

Question 18

What is the only factor motivating workers according to the classical theory of motivation?

Accepted Answer

The answer of What is the only factor motivating workers...

Question 19

Female leaders tend to be more nurturing and supportive than male leaders.

Accepted Answer

A) True 
 B)False

Question 20

Steve is trying to increase the productivity of his workers. He decides to offer an incentive of 25 cents for each unit over the average number produced in the last 3 weeks. Steve is following the ________ theory of motivation.

Accepted Answer

A)  equity 
B)  two-factor 
C)  Theory X 
D)  classical 
E)  hierarchy of needs 
A)  equity 
B)  two-factor 
C)  Theory X 
D)  classical 
E)  hierarchy of needs

In exercising strategic leadership, what is a leader most likely to do?

What are the hygiene factors in Herzberg's two-factor theory?

A(n) ________ contract is the set of expectations held by employees concerning what they will contribute to an organization and what the organization will provide in return.

Don has started to arrive at work on time in order to avoid getting hollered at by his boss. Don is responding to what reinforcement strategy?

Which of the following is true about the hierarchy of needs theory?

Expert power is the most effective type of power because followers will defer to the leader's expertise when situations are complex.

What is the Hawthorne effect?

How do expectancy theory and equity theory differ?

The three components of attitudes are

At Western Airlines, flight attendants now have been given more control over their own scheduling. This is an example of

Which statement is accurate regarding job satisfaction?

A psychological contract is a person's set of expectations regarding what he or she will contribute to the organization and what the organization will provide in return.

How have managerial styles changed as organizations have become flatter and workers more empowered?

Both organizational citizenship and performance behaviours benefit organizations.

is most necessary to achieve coordination and systematic results and to handle administrative activities during times of stability, while is most necessary to create and direct change and to help the organization get through tough times.

What is the only factor motivating workers according to the classical theory of motivation?

Female leaders tend to be more nurturing and supportive than male leaders.

Steve is trying to increase the productivity of his workers. He decides to offer an incentive of 25 cents for each unit over the average number produced in the last 3 weeks. Steve is following the ________ theory of motivation.

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

Exam 9: Motivating, Satisfying, and Leading Employees

In exercising strategic leadership, what is a leader most likely to do?

What are the hygiene factors in Herzberg's two-factor theory?

A(n) ________ contract is the set of expectations held by employees concerning what they will contribute to an organization and what the organization will provide in return.

Don has started to arrive at work on time in order to avoid getting hollered at by his boss. Don is responding to what reinforcement strategy?

Which of the following is true about the hierarchy of needs theory?

Expert power is the most effective type of power because followers will defer to the leader's expertise when situations are complex.

What is the Hawthorne effect?

How do expectancy theory and equity theory differ?

The three components of attitudes are

At Western Airlines, flight attendants now have been given more control over their own scheduling. This is an example of

Which statement is accurate regarding job satisfaction?

A psychological contract is a person's set of expectations regarding what he or she will contribute to the organization and what the organization will provide in return.

How have managerial styles changed as organizations have become flatter and workers more empowered?

Both organizational citizenship and performance behaviours benefit organizations.

________ is most necessary to achieve coordination and systematic results and to handle administrative activities during times of stability, while ________ is most necessary to create and direct change and to help the organization get through tough times.

What is the only factor motivating workers according to the classical theory of motivation?

Female leaders tend to be more nurturing and supportive than male leaders.

Steve is trying to increase the productivity of his workers. He decides to offer an incentive of 25 cents for each unit over the average number produced in the last 3 weeks. Steve is following the ________ theory of motivation.

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

is most necessary to achieve coordination and systematic results and to handle administrative activities during times of stability, while is most necessary to create and direct change and to help the organization get through tough times.