Question 1

Which of the following statements is correct with respect to McClelland's acquired needs theory?

Accepted Answer

A)  The most important place where needs are acquired is the workplace. 
B)  People who are high in need for achievement are most likely to be Machiavellian in their behaviour. 
C)  People who are high in need for affiliation are most likely to make Theory X assumptions. 
D)  The need for power is the least important acquired need. 
E)  People with a high need for power can be successful managers if they seek power in order to help the organization perform better. 
A)  The most important place where needs are acquired is the workplace. 
B)  People who are high in need for achievement are most likely to be Machiavellian in their behaviour. 
C)  People who are high in need for affiliation are most likely to make Theory X assumptions. 
D)  The need for power is the least important acquired need. 
E)  People with a high need for power can be successful managers if they seek power in order to help the organization perform better.

Question 2

The Theory Y approach works best for people who

Accepted Answer

A)  are motivated by basic needs. 
B)  are naturally energetic and growth oriented. 
C)  are uncooperative and irresponsible. 
D)  have a high concern for salary. 
E)  want to earn a lot of money. 
A)  are motivated by basic needs. 
B)  are naturally energetic and growth oriented. 
C)  are uncooperative and irresponsible. 
D)  have a high concern for salary. 
E)  want to earn a lot of money.

Question 3

18.Two-factor theory states that hygiene factors affect motivation and satisfaction only if they are absent or fail to meet expectations.

Accepted Answer

A) True 
 B)False

Question 4

A manager in the quality control division makes the following statement: "Our company's employee handbook makes it clear that the company's performance depends on effective leadership, and that all leaders at our company have managerial authority. Since my position as a manager in the quality control division clearly gives me managerial authority, I must be a leader in this company, and my leadership will guarantee the company's strong performance." The manager's argument assumes all of the following except which?

Accepted Answer

A)  The employee handbook is a reliable source of information. 
B)  All managers are leaders. 
C)  All leaders are effective leaders. 
D)  Effective leadership is all the company needs for strong performance. 
E)  The manager was chosen for his position because of his leadership skills. 
A)  The employee handbook is a reliable source of information. 
B)  All managers are leaders. 
C)  All leaders are effective leaders. 
D)  Effective leadership is all the company needs for strong performance. 
E)  The manager was chosen for his position because of his leadership skills.

Question 5

The first step in establishing an effective MBO program is to

Accepted Answer

A)  establish overall organizational goals. 
B)  communicate organizational goals to subordinates. 
C)  set goals for each subordinate. 
D)  find out what the subordinate's goals are. 
E)  meet with subordinates to establish goals. 
A)  establish overall organizational goals. 
B)  communicate organizational goals to subordinates. 
C)  set goals for each subordinate. 
D)  find out what the subordinate's goals are. 
E)  meet with subordinates to establish goals.

Question 6

Gordon, a manager, makes the following statement: "Our experimentation with a teams-focused product development process is complete, and the evidence clearly supports adopting this process across our organization. We picked a test project to see if productivity would be better under shared leadership, team accountability, and collaborative work. That project, Zen Park Frantic, was a market success. What more do we need to know?" Linda, another manager, responds by saying: "You are jumping to conclusions. If Zen Park Frantic went especially well, then that improvement was probably caused by the Hawthorne effect and almost any change from the normal procedures would have produced a benefit."
Which of the following is a point at issue between Gordon and Linda?

Accepted Answer

A)  Was Zen Park Frantic a market success? 
B)  Would Zen Park Frantic have been as successful if it had followed the organization's normal procedures? 
C)  Are team-based product development processes successful in any organizational setting? 
D)  Is the "Hawthorne effect" an important concept in explaining the causes of increased productivity? 
E)  Does the evidence support a move to team-based product development? 
A)  Was Zen Park Frantic a market success? 
B)  Would Zen Park Frantic have been as successful if it had followed the organization's normal procedures? 
C)  Are team-based product development processes successful in any organizational setting? 
D)  Is the "Hawthorne effect" an important concept in explaining the causes of increased productivity? 
E)  Does the evidence support a move to team-based product development?

Question 7

Explain the difference between transformational and transactional leadership.

Accepted Answer

Transformational leaders recognize the n

Question 8

Which motivational theory assumes that employees assess their ratio of contributions to their returns and then compare that ratio to the perceived ratio of other employees?

Accepted Answer

A)  Scientific management 
B)  The Grinnell theory 
C)  Expectancy 
D)  Goal setting 
E)  Equity 
A)  Scientific management 
B)  The Grinnell theory 
C)  Expectancy 
D)  Goal setting 
E)  Equity

Question 9

Women tend to be more democratic when making decisions, whereas men tend to be more autocratic.

Accepted Answer

A) True 
 B)False

Question 10

Differentiate between performance behaviours, organizational citizenship behaviours, and counterproductive behaviours.

Accepted Answer

Performance behaviours directly contribu

Question 11

Ben interviewed two applicants. In the interviews, he tried to determine each applicant's level of energy and level of self-esteem. Ben was trying to apply the ________ approach to leadership.

Accepted Answer

A)  charismatic 
B)  behavioural 
C)  trait 
D)  transformational 
E)  situational 
A)  charismatic 
B)  behavioural 
C)  trait 
D)  transformational 
E)  situational

Question 12

Brenda believes that people are motivated to work toward rewards that they want and believe they have a reasonable chance of obtaining. What motivation theory does she subscribe to?

Accepted Answer

A)  Scientific management 
B)  Equity theory 
C)  Expectancy theory 
D)  Two-factor theory 
E)  Goal-setting theory 
A)  Scientific management 
B)  Equity theory 
C)  Expectancy theory 
D)  Two-factor theory 
E)  Goal-setting theory

Question 13

In a compressed workweek, employees work fewer days per week but more hours per day.

Accepted Answer

A) True 
 B)False

Question 14

What conclusions did business managers draw from scientific management?

Accepted Answer

A)  Because salary is a hygiene factor, wages do not motivate workers to produce more. 
B)  The informal group was relatively unimportant. 
C)  Goal setting increased worker output. 
D)  Business firms had to provide for food, water, and shelter for their workers in order to increase output. 
E)  Paying workers a higher wage and redesigning the job into simple tasks would dramatically increase output. 
A)  Because salary is a hygiene factor, wages do not motivate workers to produce more. 
B)  The informal group was relatively unimportant. 
C)  Goal setting increased worker output. 
D)  Business firms had to provide for food, water, and shelter for their workers in order to increase output. 
E)  Paying workers a higher wage and redesigning the job into simple tasks would dramatically increase output.

Question 15

What is leadership?

Accepted Answer

It is the processes and behavi

Question 16

Bob's workweek consists of four 10-hour days. Bob is working a

Accepted Answer

A)  compressed workweek. 
B)  flextime workweek. 
C)  new age workweek. 
D)  partial workweek. 
E)  reduced workweek. 
A)  compressed workweek. 
B)  flextime workweek. 
C)  new age workweek. 
D)  partial workweek. 
E)  reduced workweek.

Question 17

John's boss withholds negative consequences when John exhibits desired behaviours. This is an example of the use of negative reinforcement.

Accepted Answer

A) True 
 B)False

Question 18

Individuals who are high in need for achievement tend to set moderately difficult goals and to make moderately risky decisions.

Accepted Answer

A) True 
 B)False

Question 19

Joe wonders, "If I work hard will I get a pay raise?" Joe then concludes that "No, I won't receive a raise." This type of reasoning is important in

Accepted Answer

A)  Theory X. 
B)  scientific theory. 
C)  expectancy theory. 
D)  negative attitudes. 
E)  equity theory. 
A)  Theory X. 
B)  scientific theory. 
C)  expectancy theory. 
D)  negative attitudes. 
E)  equity theory.

Which of the following statements is correct with respect to McClelland's acquired needs theory?

The Theory Y approach works best for people who

18.Two-factor theory states that hygiene factors affect motivation and satisfaction only if they are absent or fail to meet expectations.

The first step in establishing an effective MBO program is to

Explain the difference between transformational and transactional leadership.

Which motivational theory assumes that employees assess their ratio of contributions to their returns and then compare that ratio to the perceived ratio of other employees?

Women tend to be more democratic when making decisions, whereas men tend to be more autocratic.

Differentiate between performance behaviours, organizational citizenship behaviours, and counterproductive behaviours.

Ben interviewed two applicants. In the interviews, he tried to determine each applicant's level of energy and level of self-esteem. Ben was trying to apply the ________ approach to leadership.

Brenda believes that people are motivated to work toward rewards that they want and believe they have a reasonable chance of obtaining. What motivation theory does she subscribe to?

In a compressed workweek, employees work fewer days per week but more hours per day.

What conclusions did business managers draw from scientific management?

What is leadership?

Bob's workweek consists of four 10-hour days. Bob is working a

John's boss withholds negative consequences when John exhibits desired behaviours. This is an example of the use of negative reinforcement.

Individuals who are high in need for achievement tend to set moderately difficult goals and to make moderately risky decisions.

Joe wonders, "If I work hard will I get a pay raise?" Joe then concludes that "No, I won't receive a raise." This type of reasoning is important in

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

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Exam 9: Motivating, Satisfying, and Leading Employees

Which of the following statements is correct with respect to McClelland's acquired needs theory?

The Theory Y approach works best for people who

18.Two-factor theory states that hygiene factors affect motivation and satisfaction only if they are absent or fail to meet expectations.

The first step in establishing an effective MBO program is to

Explain the difference between transformational and transactional leadership.

Which motivational theory assumes that employees assess their ratio of contributions to their returns and then compare that ratio to the perceived ratio of other employees?

Women tend to be more democratic when making decisions, whereas men tend to be more autocratic.

Differentiate between performance behaviours, organizational citizenship behaviours, and counterproductive behaviours.

Ben interviewed two applicants. In the interviews, he tried to determine each applicant's level of energy and level of self-esteem. Ben was trying to apply the ________ approach to leadership.

Brenda believes that people are motivated to work toward rewards that they want and believe they have a reasonable chance of obtaining. What motivation theory does she subscribe to?

In a compressed workweek, employees work fewer days per week but more hours per day.

What conclusions did business managers draw from scientific management?

What is leadership?

Bob's workweek consists of four 10-hour days. Bob is working a

John's boss withholds negative consequences when John exhibits desired behaviours. This is an example of the use of negative reinforcement.

Individuals who are high in need for achievement tend to set moderately difficult goals and to make moderately risky decisions.

Joe wonders, "If I work hard will I get a pay raise?" Joe then concludes that "No, I won't receive a raise." This type of reasoning is important in

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters