Question 1

What is the key difference between the trait approach and the situational approach?

Accepted Answer

The trait approach assumed that effectiv

Question 2

Outline the basic characteristics of the classical theory of motivation. Can this theory be used today by business firms? Explain.

Accepted Answer

- Workers motivated solely by money
- Me

Question 3

In Herzberg's two-factor theory, which of the following would be the most reliable indication that a morale problem in a work team is primarily due to a lack of motivators?

Accepted Answer

A)  Team members like the building and location where they work. 
B)  A survey of team members shows that most of them have a good sense of how important their work is. 
C)  Some of the team members have difficulty relating to each other. 
D)  Deidra's team members report getting negative messages about customers from other parts of the company. 
E)  Team members have not expressed any dissatisfaction with their work conditions. 
A)  Team members like the building and location where they work. 
B)  A survey of team members shows that most of them have a good sense of how important their work is. 
C)  Some of the team members have difficulty relating to each other. 
D)  Deidra's team members report getting negative messages about customers from other parts of the company. 
E)  Team members have not expressed any dissatisfaction with their work conditions.

Question 4

What is ethical leadership?

Accepted Answer

Maintaining high eth

Question 5

Annie offered all her subordinates a free dinner at a well-known Mexican restaurant if they reduced their error rate to 2 percent. The error rate stayed the same and later she found out that no one liked Mexican food. This is an illustration of the ________ theory of motivation.

Accepted Answer

A)  equity 
B)  expectancy 
C)  human relations 
D)  two-factor 
E)  hierarchy of needs 
A)  equity 
B)  expectancy 
C)  human relations 
D)  two-factor 
E)  hierarchy of needs

Question 6

Which of the following statements about teams is correct?

Accepted Answer

A)  Problem-solving teams are based on the idea that the best solutions to problems come when lower-level employees work with top managers. 
B)  It has been shown that self-managed teams often exceed the authority that has been given to them by top management. 
C)  IBM's development of the personal computer is a good example of a project team. 
D)  Research has shown that transnational teams do not work as well as project teams. 
E)  Teams provide monetary benefits to workers, but not non-monetary benefits. 
A)  Problem-solving teams are based on the idea that the best solutions to problems come when lower-level employees work with top managers. 
B)  It has been shown that self-managed teams often exceed the authority that has been given to them by top management. 
C)  IBM's development of the personal computer is a good example of a project team. 
D)  Research has shown that transnational teams do not work as well as project teams. 
E)  Teams provide monetary benefits to workers, but not non-monetary benefits.

Question 7

Suppose that a manager decides to experiment with making changes in his employees' working environment to see if morale increases. Which of the following is most likely to result?

Accepted Answer

A)  The employees will be annoyed at any of the changes made. 
B)  One of the possible environmental changes will work much better than others. 
C)  The changes will have no effect because the source of the employees' morale problems likely comes from elsewhere. 
D)  No environmental changes will be possible in his team's work environment due to the nature of their work. 
E)  His employees will increase their productivity regardless of which changes are made. 
A)  The employees will be annoyed at any of the changes made. 
B)  One of the possible environmental changes will work much better than others. 
C)  The changes will have no effect because the source of the employees' morale problems likely comes from elsewhere. 
D)  No environmental changes will be possible in his team's work environment due to the nature of their work. 
E)  His employees will increase their productivity regardless of which changes are made.

Question 8

Counterproductive behaviours include all of the following except

Accepted Answer

A)  absenteeism. 
B)  turnover. 
C)  theft. 
D)  emotionality. 
E)  sexual harassment. 
A)  absenteeism. 
B)  turnover. 
C)  theft. 
D)  emotionality. 
E)  sexual harassment.

Question 9

How is "leadership" different from "management"?

Accepted Answer

Leadership refers to the processes and b

Question 10

When the new product manager creates a team composed of the mechanical engineer, manufacturing manager, purchasing manager, and the marketing manager, this is an example of

Accepted Answer

A)  establishing client relationships. 
B)  flextime programs. 
C)  forming natural work groups. 
D)  combining tasks. 
E)  worksharing. 
A)  establishing client relationships. 
B)  flextime programs. 
C)  forming natural work groups. 
D)  combining tasks. 
E)  worksharing.

Question 11

If, instead of offering incentives for sales goals, a manager were to get ideas on increasing sales revenue from her sales team to implement, which of the following would most likely result?

Accepted Answer

A)  The sales team would be more motivated by feeling more invested in the process. 
B)  The sales team would prefer to be given clearly defined goals to meet. 
C)  The sales team would not have enough information to go on in order to get ideas. 
D)  The sales team would come up with too many different ideas. 
E)  The sales team would be more motivated because of the chance to earn more money. 
A)  The sales team would be more motivated by feeling more invested in the process. 
B)  The sales team would prefer to be given clearly defined goals to meet. 
C)  The sales team would not have enough information to go on in order to get ideas. 
D)  The sales team would come up with too many different ideas. 
E)  The sales team would be more motivated because of the chance to earn more money.

Question 12

________ teams are based on the idea that the best solutions to problems are likely to come from the employees who actually do the work.

Accepted Answer

A)  Transnational 
B)  Problem-solving 
C)  Self-managed 
D)  Virtual 
E)  Empowerment 
A)  Transnational 
B)  Problem-solving 
C)  Self-managed 
D)  Virtual 
E)  Empowerment

Question 13

Few studies have specifically attempted to test the meaning and impact of charismatic leadership.

Accepted Answer

A) True 
 B)False

Question 14

How does expectancy theory explain employee motivation?

Accepted Answer

Expectancy theory suggests that people a

Question 15

In the hierarchy of needs model, all of the following would have to be satisfied before the individual would seek status and a job title except

Accepted Answer

A)  a decent pension plan. 
B)  friends at work. 
C)  a decent salary. 
D)  a challenging job. 
E)  a secure place to live. 
A)  a decent pension plan. 
B)  friends at work. 
C)  a decent salary. 
D)  a challenging job. 
E)  a secure place to live.

Question 16

What term did Douglas McGregor use to describe management assumptions that workers are naturally energetic, growth-oriented, self-motivated, and interested in being productive?

Accepted Answer

The answer of What term did Douglas McGregor use to...

Question 17

Classical motivation theory assumes that workers are motivated solely by money.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is a prominent feature of virtual leadership?

Accepted Answer

A)  Interpreting body language 
B)  Communicating with subordinates by phone calls and email 
C)  Strategic planning 
D)  Welcoming diversity 
E)  Face-to-face communication 
A)  Interpreting body language 
B)  Communicating with subordinates by phone calls and email 
C)  Strategic planning 
D)  Welcoming diversity 
E)  Face-to-face communication

Question 19

Legitimate power and authority are two quite different things.

Accepted Answer

A) True 
 B)False

Question 20

What is a contributing factor to the higher costs experienced by firms with a low level of employee job satisfaction?

Accepted Answer

A)  Higher salary levels 
B)  Greater willingness to work overtime 
C)  Lower absenteeism 
D)  Increased loyalty to the organization 
E)  Higher turnover rates 
A)  Higher salary levels 
B)  Greater willingness to work overtime 
C)  Lower absenteeism 
D)  Increased loyalty to the organization 
E)  Higher turnover rates

What is the key difference between the trait approach and the situational approach?

Outline the basic characteristics of the classical theory of motivation. Can this theory be used today by business firms? Explain.

In Herzberg's two-factor theory, which of the following would be the most reliable indication that a morale problem in a work team is primarily due to a lack of motivators?

What is ethical leadership?

Annie offered all her subordinates a free dinner at a well-known Mexican restaurant if they reduced their error rate to 2 percent. The error rate stayed the same and later she found out that no one liked Mexican food. This is an illustration of the ________ theory of motivation.

Which of the following statements about teams is correct?

Suppose that a manager decides to experiment with making changes in his employees' working environment to see if morale increases. Which of the following is most likely to result?

Counterproductive behaviours include all of the following except

How is "leadership" different from "management"?

When the new product manager creates a team composed of the mechanical engineer, manufacturing manager, purchasing manager, and the marketing manager, this is an example of

If, instead of offering incentives for sales goals, a manager were to get ideas on increasing sales revenue from her sales team to implement, which of the following would most likely result?

________ teams are based on the idea that the best solutions to problems are likely to come from the employees who actually do the work.

Few studies have specifically attempted to test the meaning and impact of charismatic leadership.

How does expectancy theory explain employee motivation?

In the hierarchy of needs model, all of the following would have to be satisfied before the individual would seek status and a job title except

What term did Douglas McGregor use to describe management assumptions that workers are naturally energetic, growth-oriented, self-motivated, and interested in being productive?

Classical motivation theory assumes that workers are motivated solely by money.

Which of the following is a prominent feature of virtual leadership?

Legitimate power and authority are two quite different things.

What is a contributing factor to the higher costs experienced by firms with a low level of employee job satisfaction?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

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Exam 9: Motivating, Satisfying, and Leading Employees

What is the key difference between the trait approach and the situational approach?

Outline the basic characteristics of the classical theory of motivation. Can this theory be used today by business firms? Explain.

In Herzberg's two-factor theory, which of the following would be the most reliable indication that a morale problem in a work team is primarily due to a lack of motivators?

What is ethical leadership?

Annie offered all her subordinates a free dinner at a well-known Mexican restaurant if they reduced their error rate to 2 percent. The error rate stayed the same and later she found out that no one liked Mexican food. This is an illustration of the ________ theory of motivation.

Which of the following statements about teams is correct?

Suppose that a manager decides to experiment with making changes in his employees' working environment to see if morale increases. Which of the following is most likely to result?

Counterproductive behaviours include all of the following except

How is "leadership" different from "management"?

When the new product manager creates a team composed of the mechanical engineer, manufacturing manager, purchasing manager, and the marketing manager, this is an example of

If, instead of offering incentives for sales goals, a manager were to get ideas on increasing sales revenue from her sales team to implement, which of the following would most likely result?

________ teams are based on the idea that the best solutions to problems are likely to come from the employees who actually do the work.

Few studies have specifically attempted to test the meaning and impact of charismatic leadership.

How does expectancy theory explain employee motivation?

In the hierarchy of needs model, all of the following would have to be satisfied before the individual would seek status and a job title except

What term did Douglas McGregor use to describe management assumptions that workers are naturally energetic, growth-oriented, self-motivated, and interested in being productive?

Classical motivation theory assumes that workers are motivated solely by money.

Which of the following is a prominent feature of virtual leadership?

Legitimate power and authority are two quite different things.

What is a contributing factor to the higher costs experienced by firms with a low level of employee job satisfaction?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters