Question 1

Describe the essential features of the hierarchy of needs model.

Accepted Answer

The model proposes that there are five l

Question 2

Virtual leadership likely results in

Accepted Answer

A)  employees working in the same physical location. 
B)  more face-to-face communication among employees. 
C)  telecommuting. 
D)  little communication among employees. 
E)  lower motivation on the part of employees. 
A)  employees working in the same physical location. 
B)  more face-to-face communication among employees. 
C)  telecommuting. 
D)  little communication among employees. 
E)  lower motivation on the part of employees.

Question 3

When is a person-job fit considered to be good?

Accepted Answer

A good person-job fit is one i

Question 4

What is meant by emotional intelligence?

Accepted Answer

Emotional intelligence refers

Question 5

Describe the different types of teams an organization might form. What benefits are evident for individuals and for the organization?

Accepted Answer

Problem-solving teams focus on developin

Question 6

The employees in Barry's department pay a lot of attention to what he says because they value "what he stands for." Barry most likely possesses what kind of power?

Accepted Answer

A)  Reward power 
B)  Coercive power 
C)  Expert power 
D)  Referent power 
E)  Legitimate power 
A)  Reward power 
B)  Coercive power 
C)  Expert power 
D)  Referent power 
E)  Legitimate power

Question 7

Scott manages a software development group. He has asked two of his subordinates to accompany him and a prospective new employee to lunch. He wants their opinions but he will make the final decision. Scott is using the ________ management style.

Accepted Answer

A)  contingency 
B)  reinforcement 
C)  autocratic 
D)  free-rein 
E)  democratic 
A)  contingency 
B)  reinforcement 
C)  autocratic 
D)  free-rein 
E)  democratic

Question 8

Mary is having difficulty understanding the difference between self-esteem and self-efficacy. You tell her that

Accepted Answer

A)  self-esteem is the most important of the two concepts for understanding how to motivate people. 
B)  self-efficacy is most relevant for managers, while self-esteem is most relevant for subordinates. 
C)  self-efficacy refers to how worthwhile an individual feels, while self-esteem refers to the extent to which people believe that their behaviour really affects what happens to them. 
D)  self-efficacy refers to peoples' beliefs about their ability to perform a task, while self-esteem refers to the extent to which people believe that they are worthwhile individuals. 
E)  self-efficacy influences productivity, while self-esteem influences job satisfaction. 
A)  self-esteem is the most important of the two concepts for understanding how to motivate people. 
B)  self-efficacy is most relevant for managers, while self-esteem is most relevant for subordinates. 
C)  self-efficacy refers to how worthwhile an individual feels, while self-esteem refers to the extent to which people believe that their behaviour really affects what happens to them. 
D)  self-efficacy refers to peoples' beliefs about their ability to perform a task, while self-esteem refers to the extent to which people believe that they are worthwhile individuals. 
E)  self-efficacy influences productivity, while self-esteem influences job satisfaction.

Question 9

Which of the following statements best describes the autocratic managerial style?

Accepted Answer

A)  Be direct and tell people what you expect. 
B)  Pay employees well and they will work hard. 
C)  Involve your employees in every decision. 
D)  The best solution will depend upon the situation. 
E)  Allow employees the freedom to be creative. 
A)  Be direct and tell people what you expect. 
B)  Pay employees well and they will work hard. 
C)  Involve your employees in every decision. 
D)  The best solution will depend upon the situation. 
E)  Allow employees the freedom to be creative.

Question 10

People with an internal locus of control believe that they control what happens to them.

Accepted Answer

A) True 
 B)False

Question 11

What is the essence of the situational approach to leadership?

Accepted Answer

That different leade

Question 12

Briefly describe the "Big Five" personality traits. How might these traits influence a person's success in their business career?

Accepted Answer

The Big Five personality traits are agre

Question 13

Individuals with an internal locus of control believe that they

Accepted Answer

A)  can control others as a result of their own internal strength of character. 
B)  can control what happens to them. 
C)  cannot control what happens to them. 
D)  have a higher IQ than their co-workers. 
A)  can control others as a result of their own internal strength of character. 
B)  can control what happens to them. 
C)  cannot control what happens to them. 
D)  have a higher IQ than their co-workers.

Question 14

Self-awareness, empathy, and social skills are all part of

Accepted Answer

A)  attitudes. 
B)  emotional intelligence. 
C)  personality. 
D)  self-esteem. 
E)  organizational citizenship. 
A)  attitudes. 
B)  emotional intelligence. 
C)  personality. 
D)  self-esteem. 
E)  organizational citizenship.

Question 15

Explain what each of the three components of attitudes mean in practical terms.

Accepted Answer

The three components of attitudes are co

Question 16

Reinforcement includes both rewards and punishments.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is correct with regard to male and female leadership?

Accepted Answer

A)  Female leaders are more nurturing than male leaders. 
B)  Male leaders have a tendency to be more autocratic than females leaders. 
C)  Male leaders are harsher than female leaders. 
D)  Male leader are more task-focused than female leaders. 
E)  All of these are correct. 
A)  Female leaders are more nurturing than male leaders. 
B)  Male leaders have a tendency to be more autocratic than females leaders. 
C)  Male leaders are harsher than female leaders. 
D)  Male leader are more task-focused than female leaders. 
E)  All of these are correct.

Question 18

Mary Sutton has just been promoted to supervisor of the highly productive first-shift employees at Calder Enterprises. She feels that she can be effective by taking on a coaching style of leadership. During her first week in her new position, she learns that the cohesion among the first-shift employees is very strong, so she does not introduce any changes for fear that they would be ignored. Further, as time progressed, Mary began to observe vast personality differences and dramatic differences in motivation levels among her employees. How transactional and/or transformational is Mary's leadership style in this situation?

Accepted Answer

Mary appears to be committed to making s

Question 19

Which of the following is generally true about Canadian and American managers?

Accepted Answer

A)  Canadians usually use a democratic style, while Americans prefer an autocratic style. 
B)  Americans are more committed to their companies. 
C)  Americans seem to be more willing to follow the latest management fad. 
D)  Americans are more open to different cultures. 
E)  Americans are more subtle than Canadians. 
A)  Canadians usually use a democratic style, while Americans prefer an autocratic style. 
B)  Americans are more committed to their companies. 
C)  Americans seem to be more willing to follow the latest management fad. 
D)  Americans are more open to different cultures. 
E)  Americans are more subtle than Canadians.

Question 20

Marilyn Peck, the manager of human resources makes the following statement: "Our new incentive system is the best way to encourage high performance out of each employee. It specifies the things that employees should do and the results that will lead to rewards." David Witt, a production manager, responds by saying: "You ignore a key issue: no matter what else is going on, employees will not be motivated if they do not feel that they are being treated fairly. Workers who feel that they are paid less than others for the same work will not feel that they are being treated fairly unless the organization provides some kind of persuasive justification. For example, Robin cannot possibly be motivated given that she is paid much less than Jonaki."
All of the following are assumed by Peck's argument except

Accepted Answer

A)  employees can understand the new incentive system. 
B)  employees are capable of achieving the results specified by the new incentive system. 
C)  employees who exhibit a similar level of effort will receive similar rewards. 
D)  employees will perceive that the rewards offered by the new incentive system are worth the effort required to achieve the results that lead to those rewards. 
E)  employees believe that the things that the new incentive system calls for them to do are likely to have an effect on the outcomes that affect their rewards. 
A)  employees can understand the new incentive system. 
B)  employees are capable of achieving the results specified by the new incentive system. 
C)  employees who exhibit a similar level of effort will receive similar rewards. 
D)  employees will perceive that the rewards offered by the new incentive system are worth the effort required to achieve the results that lead to those rewards. 
E)  employees believe that the things that the new incentive system calls for them to do are likely to have an effect on the outcomes that affect their rewards.

Describe the essential features of the hierarchy of needs model.

Virtual leadership likely results in

When is a person-job fit considered to be good?

What is meant by emotional intelligence?

Describe the different types of teams an organization might form. What benefits are evident for individuals and for the organization?

The employees in Barry's department pay a lot of attention to what he says because they value "what he stands for." Barry most likely possesses what kind of power?

Scott manages a software development group. He has asked two of his subordinates to accompany him and a prospective new employee to lunch. He wants their opinions but he will make the final decision. Scott is using the ________ management style.

Mary is having difficulty understanding the difference between self-esteem and self-efficacy. You tell her that

Which of the following statements best describes the autocratic managerial style?

People with an internal locus of control believe that they control what happens to them.

What is the essence of the situational approach to leadership?

Briefly describe the "Big Five" personality traits. How might these traits influence a person's success in their business career?

Individuals with an internal locus of control believe that they

Self-awareness, empathy, and social skills are all part of

Explain what each of the three components of attitudes mean in practical terms.

Reinforcement includes both rewards and punishments.

Which of the following is correct with regard to male and female leadership?

Which of the following is generally true about Canadian and American managers?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

Exam 9: Motivating, Satisfying, and Leading Employees

Describe the essential features of the hierarchy of needs model.

Virtual leadership likely results in

When is a person-job fit considered to be good?

What is meant by emotional intelligence?

Describe the different types of teams an organization might form. What benefits are evident for individuals and for the organization?

The employees in Barry's department pay a lot of attention to what he says because they value "what he stands for." Barry most likely possesses what kind of power?

Scott manages a software development group. He has asked two of his subordinates to accompany him and a prospective new employee to lunch. He wants their opinions but he will make the final decision. Scott is using the ________ management style.

Mary is having difficulty understanding the difference between self-esteem and self-efficacy. You tell her that

Which of the following statements best describes the autocratic managerial style?

People with an internal locus of control believe that they control what happens to them.

What is the essence of the situational approach to leadership?

Briefly describe the "Big Five" personality traits. How might these traits influence a person's success in their business career?

Individuals with an internal locus of control believe that they

Self-awareness, empathy, and social skills are all part of

Explain what each of the three components of attitudes mean in practical terms.

Reinforcement includes both rewards and punishments.

Which of the following is correct with regard to male and female leadership?

Which of the following is generally true about Canadian and American managers?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters