Question 1

When executing plans, leaders focus on ________, while managers focus on ________.

Accepted Answer

A)  establishing direction; producing change 
B)  controlling and problem solving; establishing direction 
C)  organizing and staffing; aligning people 
D)  aligning people; organizing and staffing 
E)  motivating and inspiring; controlling and problem solving 
A)  establishing direction; producing change 
B)  controlling and problem solving; establishing direction 
C)  organizing and staffing; aligning people 
D)  aligning people; organizing and staffing 
E)  motivating and inspiring; controlling and problem solving

Question 2

What is job satisfaction?

Accepted Answer

It reflects the extent to whic

Question 3

Consider the following argument: Marcia's primary leadership trait is her ability to give commands because if all else fails, she can always be an effective leader by directing others. Which of the following, if true, would undermine this argument?

Accepted Answer

A)  Marcia has the ability to give clear direction in uncertain circumstances. 
B)  Marcia relies on her experience in order to know the right thing to do when a decision needs to be made. 
C)  Marcia has been known to be firm and decisive when dealing with problem employees. 
D)  Marcia is well-respected by her colleagues in the organization. 
E)  In almost all cases, Marcia's decisions are backed up by her superiors. 
A)  Marcia has the ability to give clear direction in uncertain circumstances. 
B)  Marcia relies on her experience in order to know the right thing to do when a decision needs to be made. 
C)  Marcia has been known to be firm and decisive when dealing with problem employees. 
D)  Marcia is well-respected by her colleagues in the organization. 
E)  In almost all cases, Marcia's decisions are backed up by her superiors.

Question 4

Which of the strategies for enhancing job satisfaction is also used as a tool for managing the planning process?

Accepted Answer

A)  Management by objectives 
B)  Theory X and Y 
C)  Reinforcement and punishment 
D)  Participative management and empowerment 
E)  Job enrichment 
A)  Management by objectives 
B)  Theory X and Y 
C)  Reinforcement and punishment 
D)  Participative management and empowerment 
E)  Job enrichment

Question 5

Marsha appreciated several things about her job, including her choice in scheduling the hours she worked. This is an example of motivating employees through

Accepted Answer

A)  Maslow's workplace redesign. 
B)  flextime. 
C)  inflated workweek. 
D)  core time motivational training. 
E)  compressed workweek. 
A)  Maslow's workplace redesign. 
B)  flextime. 
C)  inflated workweek. 
D)  core time motivational training. 
E)  compressed workweek.

Question 6

The Executive Committee at Oak Meteors made the following statement: "We want all of our business developers to be outstanding. For these reasons, we have started the "excellence club," whose membership is limited to those who place in the top 10 percent in terms of the dollar value of the deals they complete. The annual goals of each business developer include membership in this club. We also believe in continuous improvement. To meet their annual goals, the business developers also must generate more dollars in sales than they did last year. In order to keep the business developers focused, they have no other annual goals." Suppose that Oak Meteors institutes a "Super Bonus" program that provides a large cash award for the business developer with the greatest year-to-year increase in revenue. A manager claims that this would encourage business developers to do poorly in one year in order to make it easier to do much better in the subsequent year. All of the following would help address this concern except

Accepted Answer

A)  restricting eligibility for the "Super Bonus" program to those who achieved their annual goals in the previous year. 
B)  changing the "Super Bonus" so that it is awarded only to those who have increased their revenue by a substantial percentage. 
C)  offering the "Super Bonus" for the current year's performance and then never offering it again. 
D)  including a review panel empowered to disallow the "Super Bonus" for those who have abused the process. 
E)  disqualifying all business developers who have earned a negative performance review within the last three years. 
A)  restricting eligibility for the "Super Bonus" program to those who achieved their annual goals in the previous year. 
B)  changing the "Super Bonus" so that it is awarded only to those who have increased their revenue by a substantial percentage. 
C)  offering the "Super Bonus" for the current year's performance and then never offering it again. 
D)  including a review panel empowered to disallow the "Super Bonus" for those who have abused the process. 
E)  disqualifying all business developers who have earned a negative performance review within the last three years.

Question 7

Suppose a person wanted to apply the concept of a SMART goal in order to lose weight. What would the goal look like?

Accepted Answer

SMART goals are specific, measurable, ac

Question 8

An obstacle in telecommuting programs is

Accepted Answer

A)  showing up for work on time. 
B)  increased travel times. 
C)  convincing managers that employees can still get things done and meet deadlines. 
D)  convincing managers that some time will be spent on family relations. 
E)  the availability of networked computers, fax machines, cellular telephones, and overnight delivery services. 
A)  showing up for work on time. 
B)  increased travel times. 
C)  convincing managers that employees can still get things done and meet deadlines. 
D)  convincing managers that some time will be spent on family relations. 
E)  the availability of networked computers, fax machines, cellular telephones, and overnight delivery services.

Question 9

Alicia strongly believes in reinforcement as a strategy for motivating people to do good work. She therefore presents desired consequences to employees when they exhibit behaviour she desires. She is using

Accepted Answer

A)  punishment. 
B)  omission. 
C)  positive reinforcement. 
D)  negative reinforcement. 
E)  none of these. 
A)  punishment. 
B)  omission. 
C)  positive reinforcement. 
D)  negative reinforcement. 
E)  none of these.

Question 10

Which of Maslow's hierarchy of needs is being addressed by the employer that offers a pension to workers?

Accepted Answer

A)  Security 
B)  Social 
C)  Physiological 
D)  Retirement 
E)  Self actualization 
A)  Security 
B)  Social 
C)  Physiological 
D)  Retirement 
E)  Self actualization

Question 11

What are the three needs in McClelland's acquired needs theory?

Accepted Answer

The three needs are need for achievement

Question 12

At Nordic Enterprises, Johann is most effective in carrying out the management of daily tasks that must be performed. Which of the following approaches most likely characterizes Johann's management style?

Accepted Answer

A)  Charismatic 
B)  Transactional 
C)  Transformational 
D)  Situational 
E)  Ethical 
A)  Charismatic 
B)  Transactional 
C)  Transformational 
D)  Situational 
E)  Ethical

Question 13

What characteristics to people high in Machiavellianism tend to possess?

Accepted Answer

Individuals high in Machiavellianism ten

Question 14

Managers generally like positive reinforcement as a motivation strategy, but they don't often use it because it costs the company too much money to give the necessary rewards.

Accepted Answer

A) True 
 B)False

Question 15

Machiavellianism refers to behaviour which is designed to

Accepted Answer

A)  gain power and control. 
B)  make other people feel more appreciated. 
C)  improve the job satisfaction of subordinates. 
D)  Increase the job satisfaction of subordinates. 
E)  Increase employee recognition of the importance of power and status. 
A)  gain power and control. 
B)  make other people feel more appreciated. 
C)  improve the job satisfaction of subordinates. 
D)  Increase the job satisfaction of subordinates. 
E)  Increase employee recognition of the importance of power and status.

Question 16

How can managers use the needs at each level of the hierarchy of needs to achieve business goals?

Accepted Answer

Managers can identify the needs that eac

Question 17

When software writers at Microsoft were allowed to watch test users work with programs and discuss problems with them, this was an example of

Accepted Answer

A)  combining tasks. 
B)  worksharing. 
C)  forming natural work groups. 
D)  establishing client relationships. 
E)  flextime programs. 
A)  combining tasks. 
B)  worksharing. 
C)  forming natural work groups. 
D)  establishing client relationships. 
E)  flextime programs.

Question 18

The fundamental presumption in Maslow's hierarchy of needs is

Accepted Answer

A)  security needs are more important than physiological needs. 
B)  self-actualization needs can never really be satisfied. 
C)  social needs are less important than esteem needs. 
D)  a satisfied need is not a motivator. 
E)  social needs are more important than all other needs. 
A)  security needs are more important than physiological needs. 
B)  self-actualization needs can never really be satisfied. 
C)  social needs are less important than esteem needs. 
D)  a satisfied need is not a motivator. 
E)  social needs are more important than all other needs.

Question 19

The concept of finding the "one best way" to do a job was a key feature of

Accepted Answer

A)  scientific management. 
B)  Herzberg's two-factor theory. 
C)  Maslow's study of human needs. 
D)  the Hawthorne studies. 
E)  expectancy theory. 
A)  scientific management. 
B)  Herzberg's two-factor theory. 
C)  Maslow's study of human needs. 
D)  the Hawthorne studies. 
E)  expectancy theory.

Question 20

Under what conditions might the use of work teams be inappropriate?

Accepted Answer

Although many employees enjoy working in

When executing plans, leaders focus on , while managers focus on .

What is job satisfaction?

Consider the following argument: Marcia's primary leadership trait is her ability to give commands because if all else fails, she can always be an effective leader by directing others. Which of the following, if true, would undermine this argument?

Which of the strategies for enhancing job satisfaction is also used as a tool for managing the planning process?

Marsha appreciated several things about her job, including her choice in scheduling the hours she worked. This is an example of motivating employees through

Suppose a person wanted to apply the concept of a SMART goal in order to lose weight. What would the goal look like?

An obstacle in telecommuting programs is

Alicia strongly believes in reinforcement as a strategy for motivating people to do good work. She therefore presents desired consequences to employees when they exhibit behaviour she desires. She is using

Which of Maslow's hierarchy of needs is being addressed by the employer that offers a pension to workers?

What are the three needs in McClelland's acquired needs theory?

At Nordic Enterprises, Johann is most effective in carrying out the management of daily tasks that must be performed. Which of the following approaches most likely characterizes Johann's management style?

What characteristics to people high in Machiavellianism tend to possess?

Managers generally like positive reinforcement as a motivation strategy, but they don't often use it because it costs the company too much money to give the necessary rewards.

Machiavellianism refers to behaviour which is designed to

How can managers use the needs at each level of the hierarchy of needs to achieve business goals?

When software writers at Microsoft were allowed to watch test users work with programs and discuss problems with them, this was an example of

The fundamental presumption in Maslow's hierarchy of needs is

The concept of finding the "one best way" to do a job was a key feature of

Under what conditions might the use of work teams be inappropriate?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

Exam 9: Motivating, Satisfying, and Leading Employees

When executing plans, leaders focus on ________, while managers focus on ________.

What is job satisfaction?

Consider the following argument: Marcia's primary leadership trait is her ability to give commands because if all else fails, she can always be an effective leader by directing others. Which of the following, if true, would undermine this argument?

Which of the strategies for enhancing job satisfaction is also used as a tool for managing the planning process?

Marsha appreciated several things about her job, including her choice in scheduling the hours she worked. This is an example of motivating employees through

Suppose a person wanted to apply the concept of a SMART goal in order to lose weight. What would the goal look like?

An obstacle in telecommuting programs is

Alicia strongly believes in reinforcement as a strategy for motivating people to do good work. She therefore presents desired consequences to employees when they exhibit behaviour she desires. She is using

Which of Maslow's hierarchy of needs is being addressed by the employer that offers a pension to workers?

What are the three needs in McClelland's acquired needs theory?

At Nordic Enterprises, Johann is most effective in carrying out the management of daily tasks that must be performed. Which of the following approaches most likely characterizes Johann's management style?

What characteristics to people high in Machiavellianism tend to possess?

Managers generally like positive reinforcement as a motivation strategy, but they don't often use it because it costs the company too much money to give the necessary rewards.

Machiavellianism refers to behaviour which is designed to

How can managers use the needs at each level of the hierarchy of needs to achieve business goals?

When software writers at Microsoft were allowed to watch test users work with programs and discuss problems with them, this was an example of

The fundamental presumption in Maslow's hierarchy of needs is

The concept of finding the "one best way" to do a job was a key feature of

Under what conditions might the use of work teams be inappropriate?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

When executing plans, leaders focus on , while managers focus on .