Question 1

How do the trait and behavioural approaches differ?

Accepted Answer

The trait approach assumes that specific

Question 2

A football team signed a rookie defensive back at a higher rate of pay than any of its team veterans were paid. After that, the team almost immediately began to play more poorly. This decline can best be explained using

Accepted Answer

A)  goal-setting theory. 
B)  equity theory. 
C)  Maslow's hierarchy of needs. 
D)  two-factor theory. 
E)  expectancy theory. 
A)  goal-setting theory. 
B)  equity theory. 
C)  Maslow's hierarchy of needs. 
D)  two-factor theory. 
E)  expectancy theory.

Question 3

How do the conclusions of the classical theory of motivation differ from the conclusions of the Hawthorne studies?

Accepted Answer

According to the classical theory of mot

Question 4

Some companies try to give workers a large amount of discretion so they feel empowered. At Morning Star Company, the world's largest tomato processor, the empowerment program includes all of the following features except

Accepted Answer

A)  workers write up a mission statement which describes how they will contribute to the overall goals of the company. 
B)  employees are expected to propose the hiring of new people if they are overloaded or if they see a need that should be met. 
C)  each employee develops a "Colleague Letter of Understanding" with other employees who are affected by the person's work. 
D)  workers have the right to set their own salary. 
E)  at the end of the year, employees receive feedback on their performance from colleagues with whom they have a Letter of Understanding. 
A)  workers write up a mission statement which describes how they will contribute to the overall goals of the company. 
B)  employees are expected to propose the hiring of new people if they are overloaded or if they see a need that should be met. 
C)  each employee develops a "Colleague Letter of Understanding" with other employees who are affected by the person's work. 
D)  workers have the right to set their own salary. 
E)  at the end of the year, employees receive feedback on their performance from colleagues with whom they have a Letter of Understanding.

Question 5

Describe the human-resources model of motivational theory and identify its author.

Accepted Answer

- Theory X, Theory Y
- Fundamental belie

Question 6

What is the meaning of the term "turnover" when dealing with people in the organization?

Accepted Answer

A)  Turnover measures the departure of employees from the organization. 
B)  Turnover measures the rate at which the finished goods inventory is sold during the year. 
C)  Turnover refers to the mental attitude employees have about their job. 
D)  Turnover is based on the number of grievances submitted by employees. 
E)  Turnover measures the profitability of the firm per employee. 
A)  Turnover measures the departure of employees from the organization. 
B)  Turnover measures the rate at which the finished goods inventory is sold during the year. 
C)  Turnover refers to the mental attitude employees have about their job. 
D)  Turnover is based on the number of grievances submitted by employees. 
E)  Turnover measures the profitability of the firm per employee.

Question 7

People who have high self-esteem are more likely to focus on intrinsic rewards, while people with low self-esteem are more likely to focus on external rewards.

Accepted Answer

A) True 
 B)False

Question 8

A Globe and Mail web poll showed that more than one-quarter of the 2331 respondents had never received a compliment from their boss.

Accepted Answer

A) True 
 B)False

Question 9

List and briefly discuss the "big five" personality traits.

Accepted Answer

Agreeableness (ability to get along with

Question 10

Not-for-profit organizations face fewer problems in managing psychological contracts than for-profit business firms do.

Accepted Answer

A) True 
 B)False

Question 11

A manager has noticed that her workers are more likely to be in negative moods between 3 pm and 4:30 pm. She believes that employees will make valuable contributions to staff meetings when they are in positive moods, and that staff meetings cannot be successful unless the employees make valuable contributions. For these reasons, she has moved her daily staff meeting from 3 pm to 10 am. Which of the following is assumed by the manager?

Accepted Answer

A)  The meetings would be more effective if they were held once a week. 
B)  The staff meetings are not the cause of the workers' bad moods. 
C)  If the workers make valuable contributions, then the meetings will be successful. 
D)  Successful meetings will be an important contributor to the success of the organization. 
E)  The workers' moods will be more positive at 10 am than at any other time of the day. 
A)  The meetings would be more effective if they were held once a week. 
B)  The staff meetings are not the cause of the workers' bad moods. 
C)  If the workers make valuable contributions, then the meetings will be successful. 
D)  Successful meetings will be an important contributor to the success of the organization. 
E)  The workers' moods will be more positive at 10 am than at any other time of the day.

Question 12

Tim Raitt says: "We all agree that effective leadership is important, but that doesn't tell us how to make sure that the people we put in leadership positions are actually leaders. In my view, the most effective way to accomplish this goal is to identify the characteristics of effective leaders and make sure that the people in leadership positions have those qualities." Bonnie Haffior responds by saying: "You're on the right track, but effective leadership is less an issue of the characteristics that effective leaders have and more of an issue of what effective leaders do. If we can learn the most effective leadership behaviours, then we can identify future leaders and improve the performance of those currently in leadership positions."
J.C. Kahn-Tinn chimes in: "Your theories would be wonderful if they worked, but in reality they don't. People who are effective leaders in one context can be ineffective in another. Leadership approaches are not simply right or wrong. The most effective approach is to consider the context of the situation and then identify the leadership approach that is most appropriate to that situation."
Based on the descriptions above, Tim Raitt and J. C. Kahn-Tinn would most likely disagree about the answer to which of the following questions?

Accepted Answer

A)  Is effective leadership essential for strong business performance? 
B)  Are there any characteristics that many effective leaders have in common? 
C)  Could having a personality type be an advantage in one leadership context and a disadvantage in another? 
D)  What is the most appropriate definition of "effective leadership"? 
E)  What percentage of leaders are effective leaders? 
A)  Is effective leadership essential for strong business performance? 
B)  Are there any characteristics that many effective leaders have in common? 
C)  Could having a personality type be an advantage in one leadership context and a disadvantage in another? 
D)  What is the most appropriate definition of "effective leadership"? 
E)  What percentage of leaders are effective leaders?

Question 13

What is a psychological contract?

Accepted Answer

The set of expectations held b

Question 14

The two-factor theory states that

Accepted Answer

A)  there are two aspects to motivation: the manager and the subordinate. 
B)  there are two aspects to motivation: hygienes, which prevent dissatisfaction, and motivators, which contribute to satisfaction. 
C)  there are two factors that increase job satisfaction: pay and job security. 
D)  there are two aspects to motivation: hygienes, which contribute to satisfaction, and motivators, which prevent dissatisfaction. 
E)  recognition that completion of a difficult task is one of the two dominant factors in motivation. 
A)  there are two aspects to motivation: the manager and the subordinate. 
B)  there are two aspects to motivation: hygienes, which prevent dissatisfaction, and motivators, which contribute to satisfaction. 
C)  there are two factors that increase job satisfaction: pay and job security. 
D)  there are two aspects to motivation: hygienes, which contribute to satisfaction, and motivators, which prevent dissatisfaction. 
E)  recognition that completion of a difficult task is one of the two dominant factors in motivation.

Question 15

Motivation is

Accepted Answer

A)  a characteristic in employees over which management has no control. 
B)  the set of forces that causes people to behave in certain ways. 
C)  a characteristic only of middle and upper management. 
D)  an inner characteristic that employees either have or don't have. 
E)  something that allows management to step aside and let the workers take control. 
A)  a characteristic in employees over which management has no control. 
B)  the set of forces that causes people to behave in certain ways. 
C)  a characteristic only of middle and upper management. 
D)  an inner characteristic that employees either have or don't have. 
E)  something that allows management to step aside and let the workers take control.

Question 16

Which of following describes the activities most involved with transactional leadership?

Accepted Answer

A)  The implementation of a corporate vision 
B)  The implementation of organizational transformations 
C)  The implementation of routine activities 
D)  The implementation of employee incentives 
E)  The implementation of situational problem-solving 
A)  The implementation of a corporate vision 
B)  The implementation of organizational transformations 
C)  The implementation of routine activities 
D)  The implementation of employee incentives 
E)  The implementation of situational problem-solving

Question 17

Attitudes contain three components: satisfaction, performance, and motivation.

Accepted Answer

A) True 
 B)False

Question 18

Explain the locus of control concept. How are individuals with an internal locus of control different than individuals with an external locus of control?

Accepted Answer

The locus of control concept focuses on

Question 19

Expectancy theory states that people compare what they contribute to their job with what they get in return compared to others.

Accepted Answer

A) True 
 B)False

Question 20

Alexis, a manager, decides to increase the morale of her team by giving more conspicuous praise for work done well. Which of the following, if true, would likely make this strategy ineffective?

Accepted Answer

A)  Employees are already receiving effective praise from their co-workers. 
B)  Employees feel that their salaries are below industry standard. 
C)  Employees feel that they are not living up to their full potential. 
D)  Employees are already being paid very well by industry standards. 
E)  Employees indicate that they are satisfied with their physical working environment. 
A)  Employees are already receiving effective praise from their co-workers. 
B)  Employees feel that their salaries are below industry standard. 
C)  Employees feel that they are not living up to their full potential. 
D)  Employees are already being paid very well by industry standards. 
E)  Employees indicate that they are satisfied with their physical working environment.

How do the trait and behavioural approaches differ?

A football team signed a rookie defensive back at a higher rate of pay than any of its team veterans were paid. After that, the team almost immediately began to play more poorly. This decline can best be explained using

How do the conclusions of the classical theory of motivation differ from the conclusions of the Hawthorne studies?

Some companies try to give workers a large amount of discretion so they feel empowered. At Morning Star Company, the world's largest tomato processor, the empowerment program includes all of the following features except

Describe the human-resources model of motivational theory and identify its author.

What is the meaning of the term "turnover" when dealing with people in the organization?

People who have high self-esteem are more likely to focus on intrinsic rewards, while people with low self-esteem are more likely to focus on external rewards.

A Globe and Mail web poll showed that more than one-quarter of the 2331 respondents had never received a compliment from their boss.

List and briefly discuss the "big five" personality traits.

Not-for-profit organizations face fewer problems in managing psychological contracts than for-profit business firms do.

What is a psychological contract?

The two-factor theory states that

Motivation is

Which of following describes the activities most involved with transactional leadership?

Attitudes contain three components: satisfaction, performance, and motivation.

Explain the locus of control concept. How are individuals with an internal locus of control different than individuals with an external locus of control?

Expectancy theory states that people compare what they contribute to their job with what they get in return compared to others.

Alexis, a manager, decides to increase the morale of her team by giving more conspicuous praise for work done well. Which of the following, if true, would likely make this strategy ineffective?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

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Exam 9: Motivating, Satisfying, and Leading Employees

How do the trait and behavioural approaches differ?

A football team signed a rookie defensive back at a higher rate of pay than any of its team veterans were paid. After that, the team almost immediately began to play more poorly. This decline can best be explained using

How do the conclusions of the classical theory of motivation differ from the conclusions of the Hawthorne studies?

Some companies try to give workers a large amount of discretion so they feel empowered. At Morning Star Company, the world's largest tomato processor, the empowerment program includes all of the following features except

Describe the human-resources model of motivational theory and identify its author.

What is the meaning of the term "turnover" when dealing with people in the organization?

People who have high self-esteem are more likely to focus on intrinsic rewards, while people with low self-esteem are more likely to focus on external rewards.

A Globe and Mail web poll showed that more than one-quarter of the 2331 respondents had never received a compliment from their boss.

List and briefly discuss the "big five" personality traits.

Not-for-profit organizations face fewer problems in managing psychological contracts than for-profit business firms do.

What is a psychological contract?

The two-factor theory states that

Motivation is

Which of following describes the activities most involved with transactional leadership?

Attitudes contain three components: satisfaction, performance, and motivation.

Explain the locus of control concept. How are individuals with an internal locus of control different than individuals with an external locus of control?

Expectancy theory states that people compare what they contribute to their job with what they get in return compared to others.

Alexis, a manager, decides to increase the morale of her team by giving more conspicuous praise for work done well. Which of the following, if true, would likely make this strategy ineffective?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters