Question 1

Managers who serve as advisers to subordinates who are allowed to make decisions are using which leadership style?

Accepted Answer

A)  Democratic 
B)  Free-rein 
C)  Autocratic 
D)  Editorial 
E)  Dictatorial 
A)  Democratic 
B)  Free-rein 
C)  Autocratic 
D)  Editorial 
E)  Dictatorial

Question 2

A leadership consultant says: "Definitions of leadership tend to focus on the ability to influence others. Some definitions believe that managerial authority is necessary, and others believe that the influence leaders exercise must advance their organization's goals. All of these definitions, however, leave out the central issue of consent. Someone cannot fairly be called a leader if he or she influences people only through threats and fear." Which of the following principles would most strongly justify the leadership consultant's argument?

Accepted Answer

A)  Effective leadership is an essential element of strong business performance. 
B)  Getting employees to perform according to directives is more important than the measures required to accomplish an organization's goals. 
C)  Any leadership strategy needs an effective communications strategy in order to be effective. 
D)  A leader must be able to persuade people to do things that they are not required to do. 
E)  People who are likely to insist that managerial authority is an essential element of leadership are also likely to insist that the achievement of managerial goals is also an essential element of leadership. 
A)  Effective leadership is an essential element of strong business performance. 
B)  Getting employees to perform according to directives is more important than the measures required to accomplish an organization's goals. 
C)  Any leadership strategy needs an effective communications strategy in order to be effective. 
D)  A leader must be able to persuade people to do things that they are not required to do. 
E)  People who are likely to insist that managerial authority is an essential element of leadership are also likely to insist that the achievement of managerial goals is also an essential element of leadership.

Question 3

Describe the modified work schedule programs which a business may implement to increase employee job satisfaction.

Accepted Answer

- Flextime: increases job satisfaction b

Question 4

Empowerment is not desired by all employees.

Accepted Answer

A) True 
 B)False

Question 5

In order to motivate his subordinates, Phil has offered them all a free dinner if they can complete a large project they are working on by the end of the month. But everyone thinks that the input they need won't be received in time for them to complete their report. Phil has ignored one requirement of the ________ theory.

Accepted Answer

A)  human relations 
B)  two-factor 
C)  hierarchy of needs 
D)  equity 
E)  expectancy 
A)  human relations 
B)  two-factor 
C)  hierarchy of needs 
D)  equity 
E)  expectancy

Question 6

In a move to become less hierarchical, many organizations have eliminated the old-fashioned command and control mentality. This is most consistent with the idea of

Accepted Answer

A)  leaders as coaches. 
B)  transaction leadership. 
C)  situational leadership. 
D)  trait leadership. 
E)  substitutes for leadership. 
A)  leaders as coaches. 
B)  transaction leadership. 
C)  situational leadership. 
D)  trait leadership. 
E)  substitutes for leadership.

Question 7

What was the goal of the behavioural approach to leadership?

Accepted Answer

To determine how the behaviour

Question 8

At the Bowmanville, Ontario, plant of St. Mary's Cement Inc., members of various departments joined a team whose goal was to find ways to reduce the company's energy bills. After analyzing the situation, the committee developed a list of energy-saving initiatives and created plans to implement them. This is an example of a

Accepted Answer

A)  problem-solving team. 
B)  virtual team. 
C)  transnational team. 
D)  self-managed team. 
E)  project team. 
A)  problem-solving team. 
B)  virtual team. 
C)  transnational team. 
D)  self-managed team. 
E)  project team.

Question 9

Which of the following is correct regarding scientific management?

Accepted Answer

A)  Job analysis permitted the breakdown of the jobs into easily repeated tasks, which increased the production rate. 
B)  Improved lighting increased the production rate. 
C)  Individual workers received lower wages even though their production increased. 
D)  Firms permitted their employees to determine how the job would be performed. 
E)  All of these are correct. 
A)  Job analysis permitted the breakdown of the jobs into easily repeated tasks, which increased the production rate. 
B)  Improved lighting increased the production rate. 
C)  Individual workers received lower wages even though their production increased. 
D)  Firms permitted their employees to determine how the job would be performed. 
E)  All of these are correct.

Question 10

Arliss is a new manager, and she faces low productivity in her department. Some of the employees are satisfied and some are not. On what should she most likely focus to improve productivity?

Accepted Answer

A)  Virtual leadership 
B)  Task-oriented leader behaviours 
C)  Strategic leadership 
D)  Employee-oriented leader behaviours 
E)  Ethical leadership 
A)  Virtual leadership 
B)  Task-oriented leader behaviours 
C)  Strategic leadership 
D)  Employee-oriented leader behaviours 
E)  Ethical leadership

Question 11

The "Hawthorne effect" is the tendency for workers to be more productive when they believe that they are receiving special attention from management.

Accepted Answer

A) True 
 B)False

Question 12

What does a job enrichment program attempt to accomplish?

Accepted Answer

A)  It attempts to add one or more motivating factors to the job situation. 
B)  It enriches the individual with a cash bonus for exceeding a quota. 
C)  It provides employees with a voice in how to do their jobs. 
D)  It provides an opportunity for employees and managers to meet and set goals for the coming year. 
E)  It helps to improve the worker by creating natural work groups and combining tasks. 
A)  It attempts to add one or more motivating factors to the job situation. 
B)  It enriches the individual with a cash bonus for exceeding a quota. 
C)  It provides employees with a voice in how to do their jobs. 
D)  It provides an opportunity for employees and managers to meet and set goals for the coming year. 
E)  It helps to improve the worker by creating natural work groups and combining tasks.

Question 13

A survey conducted by CareerBuilder.com revealed that about 20 percent of percent of workers admitted being late for work at least once a week.

Accepted Answer

A) True 
 B)False

Question 14

Tim tries to motivate his employees by making sure that pay and working conditions meet employee expectations and then providing employees with responsibility and recognition. Tim likely subscribes to the ________ theory of motivation.

Accepted Answer

A)  scientific management 
B)  hierarchy of needs 
C)  two-factor 
D)  equity 
E)  expectancy 
A)  scientific management 
B)  hierarchy of needs 
C)  two-factor 
D)  equity 
E)  expectancy

Question 15

Tricia performs some of her job duties at home and some days all of her job duties are performed away from her standard office setting. This is called

Accepted Answer

A)  flextime. 
B)  job redesign. 
C)  telecommuting. 
D)  virtual offices. 
E)  work share. 
A)  flextime. 
B)  job redesign. 
C)  telecommuting. 
D)  virtual offices. 
E)  work share.

Question 16

What are the three components of attitudes?

Accepted Answer

The three components of attitudes are co

Question 17

Bill Tarnofsky makes the following statement: "We must become more flexible if we are to meet our personnel needs and maximize efficiency. In the past, we simply hired as many full-time employees as we thought we needed. But this focus has caused us to lose many valuable employees. We should offer flextime and job sharing options to help us keep and attract talented employees." Margaret Robin responds by saying: "Alternatives to traditional job design approaches can lead to significant cost savings. Next year we are expected to have 500 more employees than our current facility allows, but my analysis reveals that 600 of our employees could telecommute. Therefore, we can avoid costly actions such as moving our offices or building extensions if these workers became telecommuters. Job sharing can also reduce facility costs as well as payroll costs."
Which of the following, if true, would strengthen Tarnofsky's argument?

Accepted Answer

A)  Most of the jobs at the organization do not require the employee to be physically present. 
B)  Employees tend to believe that employees in nontraditional job arrangements are the most vulnerable to layoffs. 
C)  Flextime arrangements are more common in service industries than in other industries. 
D)  The number of employees interested in flextime is higher than the number of employees interested in job sharing. 
E)  A large number of people with desirable job skills cannot commit to taking full-time positions. 
A)  Most of the jobs at the organization do not require the employee to be physically present. 
B)  Employees tend to believe that employees in nontraditional job arrangements are the most vulnerable to layoffs. 
C)  Flextime arrangements are more common in service industries than in other industries. 
D)  The number of employees interested in flextime is higher than the number of employees interested in job sharing. 
E)  A large number of people with desirable job skills cannot commit to taking full-time positions.

Question 18

Describe the motivating factors of Herzberg's two-factor theory. What is the role of salary and working conditions in Herzberg's theory of job satisfaction?

Accepted Answer

- Hygiene factors such as working condit

Question 19

Managers tend to focus on monitoring results and correcting deviations, whereas leaders tend to focus on energizing people to help reach goals.

Accepted Answer

A) True 
 B)False

Question 20

What is the meaning of the term "job satisfaction"?

Accepted Answer

A)  An action on the part of management which makes the employees believe they are receiving special attention 
B)  Satisfaction with the quality of leadership that employees are receiving 
C)  The overall attitude people have toward their workplace 
D)  The extent to which people have positive attitudes toward their jobs 
E)  None of these 
A)  An action on the part of management which makes the employees believe they are receiving special attention 
B)  Satisfaction with the quality of leadership that employees are receiving 
C)  The overall attitude people have toward their workplace 
D)  The extent to which people have positive attitudes toward their jobs 
E)  None of these

Managers who serve as advisers to subordinates who are allowed to make decisions are using which leadership style?

Describe the modified work schedule programs which a business may implement to increase employee job satisfaction.

Empowerment is not desired by all employees.

In a move to become less hierarchical, many organizations have eliminated the old-fashioned command and control mentality. This is most consistent with the idea of

What was the goal of the behavioural approach to leadership?

Which of the following is correct regarding scientific management?

Arliss is a new manager, and she faces low productivity in her department. Some of the employees are satisfied and some are not. On what should she most likely focus to improve productivity?

The "Hawthorne effect" is the tendency for workers to be more productive when they believe that they are receiving special attention from management.

What does a job enrichment program attempt to accomplish?

A survey conducted by CareerBuilder.com revealed that about 20 percent of percent of workers admitted being late for work at least once a week.

Tim tries to motivate his employees by making sure that pay and working conditions meet employee expectations and then providing employees with responsibility and recognition. Tim likely subscribes to the ________ theory of motivation.

Tricia performs some of her job duties at home and some days all of her job duties are performed away from her standard office setting. This is called

What are the three components of attitudes?

Describe the motivating factors of Herzberg's two-factor theory. What is the role of salary and working conditions in Herzberg's theory of job satisfaction?

Managers tend to focus on monitoring results and correcting deviations, whereas leaders tend to focus on energizing people to help reach goals.

What is the meaning of the term "job satisfaction"?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

Exam 9: Motivating, Satisfying, and Leading Employees

Managers who serve as advisers to subordinates who are allowed to make decisions are using which leadership style?

Describe the modified work schedule programs which a business may implement to increase employee job satisfaction.

Empowerment is not desired by all employees.

In a move to become less hierarchical, many organizations have eliminated the old-fashioned command and control mentality. This is most consistent with the idea of

What was the goal of the behavioural approach to leadership?

Which of the following is correct regarding scientific management?

Arliss is a new manager, and she faces low productivity in her department. Some of the employees are satisfied and some are not. On what should she most likely focus to improve productivity?

The "Hawthorne effect" is the tendency for workers to be more productive when they believe that they are receiving special attention from management.

What does a job enrichment program attempt to accomplish?

A survey conducted by CareerBuilder.com revealed that about 20 percent of percent of workers admitted being late for work at least once a week.

Tim tries to motivate his employees by making sure that pay and working conditions meet employee expectations and then providing employees with responsibility and recognition. Tim likely subscribes to the ________ theory of motivation.

Tricia performs some of her job duties at home and some days all of her job duties are performed away from her standard office setting. This is called

What are the three components of attitudes?

Describe the motivating factors of Herzberg's two-factor theory. What is the role of salary and working conditions in Herzberg's theory of job satisfaction?

Managers tend to focus on monitoring results and correcting deviations, whereas leaders tend to focus on energizing people to help reach goals.

What is the meaning of the term "job satisfaction"?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters