Question 1

Maslow's hierarchy of needs shows which of the following five needs in order starting from the lowest needs?

Accepted Answer

A)  Psychological, esteem, security, self-actualization, and social needs 
B)  Social, physiological, esteem, security, and self-actualization needs 
C)  Physiological, esteem, security, social, and self-actualization needs 
D)  Physiological, security, social, esteem, and self-actualization needs 
E)  Psychological, security, social, esteem, and self-actualization needs 
A)  Psychological, esteem, security, self-actualization, and social needs 
B)  Social, physiological, esteem, security, and self-actualization needs 
C)  Physiological, esteem, security, social, and self-actualization needs 
D)  Physiological, security, social, esteem, and self-actualization needs 
E)  Psychological, security, social, esteem, and self-actualization needs

Question 2

When developing the human resources for achieving an agenda, leaders focus on ________, whereas managers focus on ________.

Accepted Answer

A)  establishing direction; producing change 
B)  controlling and problem solving; establishing direction 
C)  organizing and staffing; aligning people 
D)  aligning people; organizing and staffing 
E)  motivating and inspiring; controlling and problem solving 
A)  establishing direction; producing change 
B)  controlling and problem solving; establishing direction 
C)  organizing and staffing; aligning people 
D)  aligning people; organizing and staffing 
E)  motivating and inspiring; controlling and problem solving

Question 3

What is the key difference between the trait approach and the behavioural approach?

Accepted Answer

Trait theory focuses on the tr

Question 4

A company is convinced of the benefits of exercise for its workers. Healthy employees take fewer sick days and tend to be more focused on their job. In addition, exercise enhances the workers' positive moods. The company is so persuaded of the value of exercise that it has adopted a new policy: Moving forward, all workers will be allowed to exercise during the work day for up to three hours per week. All of the following questions are relevant to the company's decision with respect to its exercise policy except

Accepted Answer

A)  What is the value of the time the workers will spend exercising during the work day? 
B)  How likely is it that workers will be injured by over-exercising? 
C)  Would the workers have different exercise needs if they had formed different behavioural patterns when they were children? 
D)  What resources will be required to monitor the workers to make sure that they do not spend more than 3 hours per week exercising during work hours? 
E)  After how much exercise do the benefits of exercise diminish? 
A)  What is the value of the time the workers will spend exercising during the work day? 
B)  How likely is it that workers will be injured by over-exercising? 
C)  Would the workers have different exercise needs if they had formed different behavioural patterns when they were children? 
D)  What resources will be required to monitor the workers to make sure that they do not spend more than 3 hours per week exercising during work hours? 
E)  After how much exercise do the benefits of exercise diminish?

Question 5

How are equity theory and the psychological contract connected?

Accepted Answer

In both situations, employees compare a

Question 6

Strategic leadership may be seen as an extension of transactional leadership.

Accepted Answer

A) True 
 B)False

Question 7

His boss has just informed Carlos that the new product demonstration scheduled for next week has been moved to tomorrow. Unfortunately, Carlos and his subordinates have not started to put together their demonstration. The management style that Carlos would find best under these conditions is probably

Accepted Answer

A)  autocratic. 
B)  democratic. 
C)  contingency. 
D)  reinforcement. 
E)  free-rein. 
A)  autocratic. 
B)  democratic. 
C)  contingency. 
D)  reinforcement. 
E)  free-rein.

Question 8

Participative management is a popular motivational tool because it promises a financial gain for the employees through participation in the profits earned by the firm.

Accepted Answer

A) True 
 B)False

Question 9

Do men and women lead differently?

Accepted Answer

Research suggests that female leaders ar

Question 10

The leader-member exchange (LMX) model suggests that supervisors establish a special relationship with a small number of trusted subordinates (the "in-group").

Accepted Answer

A) True 
 B)False

Question 11

Time and motion studies

Accepted Answer

A)  are the basis of Maslow's Hierarchy of Needs Model. 
B)  are designed to determine how best to perform a job most efficiently. 
C)  helped managers understand the odd results of the Hawthorne studies. 
D)  are crucial for improving the abilities of human resources. 
E)  are mainly used to assess higher-level jobs. 
A)  are the basis of Maslow's Hierarchy of Needs Model. 
B)  are designed to determine how best to perform a job most efficiently. 
C)  helped managers understand the odd results of the Hawthorne studies. 
D)  are crucial for improving the abilities of human resources. 
E)  are mainly used to assess higher-level jobs.

Question 12

Tina is the most productive employee in her department. When her manager retires, Tina doesn't apply for the job, in spite of her excellent record and the pay and prestige associated with the job. She believes that the job will go to someone who has more seniority. Based on expectancy theory, Tina doesn't apply for the job based on

Accepted Answer

A)  the performance-rewards issue. 
B)  her personal goals. 
C)  the effort-performance issue. 
D)  the rewards-personal goals issue. 
E)  none of these. 
A)  the performance-rewards issue. 
B)  her personal goals. 
C)  the effort-performance issue. 
D)  the rewards-personal goals issue. 
E)  none of these.

Question 13

Discuss the differences between Canadian and American management styles.

Accepted Answer

The following differences have been note

Question 14

"Smith! Jones! You good-for-nothing, lazy, freeloaders!" This statement exemplifies a boss with a(n) ________ approach to motivation.

Accepted Answer

A)  expectancy theory 
B)  equity theory 
C)  Theory Y 
D)  hierarchy of needs 
E)  Theory X 
A)  expectancy theory 
B)  equity theory 
C)  Theory Y 
D)  hierarchy of needs 
E)  Theory X

Question 15

Estelle took a new position as team leader of a software development team and is finding the position far more frustrating than she had expected. The six members of her team are all highly qualified and produce good work, but one of the team members behaves negatively every time a new problem or challenge arises. This programmer, Jake, defines every problem as someone else's fault. He avoids volunteering for any new assignment, saying he has a hard enough time meeting deadlines as it is. The rest of the team is visibly annoyed with Jake. Which of the following personality traits might be influencing Jake's behaviour?

Accepted Answer

A)  Machiavellianism and low self-esteem 
B)  External locus of control and low self-efficacy 
C)  Internal locus of control and high self-efficacy 
D)  Internal locus of control and low emotional intelligence 
E)  High self-efficacy and high authoritarianism 
A)  Machiavellianism and low self-esteem 
B)  External locus of control and low self-efficacy 
C)  Internal locus of control and high self-efficacy 
D)  Internal locus of control and low emotional intelligence 
E)  High self-efficacy and high authoritarianism

Question 16

With respect to the concept of power, it is correct to say that

Accepted Answer

A)  coercive power is the most effective form of power because people can be forced to do something. 
B)  legitimate power is synonymous with authority. 
C)  Reward power is the most effective because people are generally motivated by money. 
D)  Expert power is least effective because many people are suspicious of others who claim they are experts. 
E)  Referent power is typically more commonly found at the top levels of management in an organization. 
A)  coercive power is the most effective form of power because people can be forced to do something. 
B)  legitimate power is synonymous with authority. 
C)  Reward power is the most effective because people are generally motivated by money. 
D)  Expert power is least effective because many people are suspicious of others who claim they are experts. 
E)  Referent power is typically more commonly found at the top levels of management in an organization.

Question 17

Individuals high in Machiavellianism tend to be rational and non-emotional, may be willing to lie to attain their personal goals, put little emphasis on loyalty and friendship.

Accepted Answer

A) True 
 B)False

Question 18

What are the key features of the psychological contract?

Accepted Answer

A psychological contract is a person's s

Question 19

At WestJet, front-line employees have the right to issue travel credits to customers they feel have not been treated properly. This is an example of

Accepted Answer

A)  punishment. 
B)  management by objectives. 
C)  positive reinforcement. 
D)  negative reinforcement. 
E)  empowerment. 
A)  punishment. 
B)  management by objectives. 
C)  positive reinforcement. 
D)  negative reinforcement. 
E)  empowerment.

Question 20

The decision tree approach to leadership assumes that the leader is unable to display different leadership styles in different situations.

Accepted Answer

A) True 
 B)False

Maslow's hierarchy of needs shows which of the following five needs in order starting from the lowest needs?

When developing the human resources for achieving an agenda, leaders focus on , whereas managers focus on .

What is the key difference between the trait approach and the behavioural approach?

How are equity theory and the psychological contract connected?

Strategic leadership may be seen as an extension of transactional leadership.

Participative management is a popular motivational tool because it promises a financial gain for the employees through participation in the profits earned by the firm.

Do men and women lead differently?

The leader-member exchange (LMX) model suggests that supervisors establish a special relationship with a small number of trusted subordinates (the "in-group").

Time and motion studies

Discuss the differences between Canadian and American management styles.

"Smith! Jones! You good-for-nothing, lazy, freeloaders!" This statement exemplifies a boss with a(n) ________ approach to motivation.

With respect to the concept of power, it is correct to say that

Individuals high in Machiavellianism tend to be rational and non-emotional, may be willing to lie to attain their personal goals, put little emphasis on loyalty and friendship.

What are the key features of the psychological contract?

At WestJet, front-line employees have the right to issue travel credits to customers they feel have not been treated properly. This is an example of

The decision tree approach to leadership assumes that the leader is unable to display different leadership styles in different situations.

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

Exam 9: Motivating, Satisfying, and Leading Employees

Maslow's hierarchy of needs shows which of the following five needs in order starting from the lowest needs?

When developing the human resources for achieving an agenda, leaders focus on ________, whereas managers focus on ________.

What is the key difference between the trait approach and the behavioural approach?

How are equity theory and the psychological contract connected?

Strategic leadership may be seen as an extension of transactional leadership.

Participative management is a popular motivational tool because it promises a financial gain for the employees through participation in the profits earned by the firm.

Do men and women lead differently?

The leader-member exchange (LMX) model suggests that supervisors establish a special relationship with a small number of trusted subordinates (the "in-group").

Time and motion studies

Discuss the differences between Canadian and American management styles.

"Smith! Jones! You good-for-nothing, lazy, freeloaders!" This statement exemplifies a boss with a(n) ________ approach to motivation.

With respect to the concept of power, it is correct to say that

Individuals high in Machiavellianism tend to be rational and non-emotional, may be willing to lie to attain their personal goals, put little emphasis on loyalty and friendship.

What are the key features of the psychological contract?

At WestJet, front-line employees have the right to issue travel credits to customers they feel have not been treated properly. This is an example of

The decision tree approach to leadership assumes that the leader is unable to display different leadership styles in different situations.

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

When developing the human resources for achieving an agenda, leaders focus on , whereas managers focus on .