Question 1

Which response to influence entails rejecting the influence attempt and actively trying to stop the influencer from doing what she is trying to do?

Accepted Answer

A)  passive resistance 
B)  commitment. 
C)  compliance. 
D)  active resistance. 
E)  loyalty. 
A)  passive resistance 
B)  commitment. 
C)  compliance. 
D)  active resistance. 
E)  loyalty.

Question 2

Which two types of power are always appropriate, but not always effective?

Accepted Answer

A)  reward and coercive 
B)  coercive and referent 
C)  referent and expert 
D)  expert and legitimate 
E)  legitimate and persuasive 
A)  reward and coercive 
B)  coercive and referent 
C)  referent and expert 
D)  expert and legitimate 
E)  legitimate and persuasive

Question 3

Which influence tactic entails appealing to someone's aspirations, values, and ideals to gain her commitment, or increasing people's confidence that they can do something in order to increase motivation?

Accepted Answer

A)  rational persuasion 
B)  consultation 
C)  personal appeals 
D)  empowerment 
E)  inspirational appeals 
A)  rational persuasion 
B)  consultation 
C)  personal appeals 
D)  empowerment 
E)  inspirational appeals

Question 4

In most cases expert power tends to follow exact lines of authority.

Accepted Answer

A) True 
 B)False

Question 5

Examples of reward power include all of the following except

Accepted Answer

A)  pay. 
B)  work assignments. 
C)  promotion. 
D)  praise. 
E)  tenure. 
A)  pay. 
B)  work assignments. 
C)  promotion. 
D)  praise. 
E)  tenure.

Question 6

Reward power is limited to material rewards such as pay or work assignments.

Accepted Answer

A) True 
 B)False

Question 7

____ power exists when a person has the ability to punish or harm someone else.

Accepted Answer

A)  Legitimate 
B)  Reward 
C)  Coercive 
D)  Expert 
E)  Referent 
A)  Legitimate 
B)  Reward 
C)  Coercive 
D)  Expert 
E)  Referent

Question 8

____ power involves the use of pleasurable consequences to influence and motivate followers.

Accepted Answer

A)  Legitimate 
B)  Reward 
C)  Coercive 
D)  Expert 
E)  Referent 
A)  Legitimate 
B)  Reward 
C)  Coercive 
D)  Expert 
E)  Referent

Question 9

____ power exists when a person has valuable skills or knowledge.

Accepted Answer

A)  Legitimate 
B)  Reward 
C)  Coercive 
D)  Expert 
E)  Referent 
A)  Legitimate 
B)  Reward 
C)  Coercive 
D)  Expert 
E)  Referent

Question 10

Which of the following is NOT a way that managers can enhance expert power?

Accepted Answer

A)  staying current in their field 
B)  acting confident 
C)  telling the truth 
D)  keeping experience and accomplishments private 
E)  engaging in formal training and on-the-job learning 
A)  staying current in their field 
B)  acting confident 
C)  telling the truth 
D)  keeping experience and accomplishments private 
E)  engaging in formal training and on-the-job learning

Question 11

Which of the following statements is NOT true about personal power?

Accepted Answer

A)  Followers of leaders with personal power tend to be acting from choice. 
B)  An informal leader will have some measure of personal power. 
C)  Leaders with strong personal power should avoid using position power. 
D)  Personal power is often exercised through rational persuasion. 
E)  Leaders with personal power tend to exact greater loyalty from their followers than leaders with position power. 
A)  Followers of leaders with personal power tend to be acting from choice. 
B)  An informal leader will have some measure of personal power. 
C)  Leaders with strong personal power should avoid using position power. 
D)  Personal power is often exercised through rational persuasion. 
E)  Leaders with personal power tend to exact greater loyalty from their followers than leaders with position power.

Question 12

____ power is derived from one's ability to convince others of something.

Accepted Answer

A)  Expert 
B)  Reward 
C)  Persuasive 
D)  Informational 
E)  Referent 
A)  Expert 
B)  Reward 
C)  Persuasive 
D)  Informational 
E)  Referent

Question 13

Each of the following reduces political behaviorEXCEPT

Accepted Answer

A)  formal rules and procedures. 
B)  open communication. 
C)  acting as a good role model. 
D)  confronting employees who act inefficiently, unethically, or irresponsibly. 
E)  All of these can reduce political behavior. 
A)  formal rules and procedures. 
B)  open communication. 
C)  acting as a good role model. 
D)  confronting employees who act inefficiently, unethically, or irresponsibly. 
E)  All of these can reduce political behavior.

Question 14

Which term reflects how people translate their power to affect the behavior of others?

Accepted Answer

A)  influence tactics 
B)  power tactics 
C)  need for power 
D)  need for control 
E)  image management 
A)  influence tactics 
B)  power tactics 
C)  need for power 
D)  need for control 
E)  image management

Question 15

Of the various influence tactics, which one has been found to be the least effective?

Accepted Answer

A)  exchange 
B)  pressure 
C)  coalition tactics 
D)  ingratiation 
E)  legitimating tactics 
A)  exchange 
B)  pressure 
C)  coalition tactics 
D)  ingratiation 
E)  legitimating tactics

Question 16

Offering incentives that are desirable to workers is an example of how to effectively use ____ power.

Accepted Answer

A)  referent 
B)  legitimate 
C)  reward 
D)  expert 
E)  coercive 
A)  referent 
B)  legitimate 
C)  reward 
D)  expert 
E)  coercive

Question 17

According to research, employees are often more responsive to the social influence of their peers than to the control and incentives of management.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is NOT a source of empowerment for employees?

Accepted Answer

A)  coaching 
B)  control over their work 
C)  skills training 
D)  being told that they are empowered 
E)  technology 
A)  coaching 
B)  control over their work 
C)  skills training 
D)  being told that they are empowered 
E)  technology

Question 19

Describe, discuss, and give examples of how managers can limit political behavior.

Accepted Answer

Managers can limit political behavior in

Question 20

Which influence tactic entails offering to provide something of value now or in the future for someone's cooperation?

Accepted Answer

A)  exchange 
B)  pressure 
C)  coalition tactics 
D)  ingratiation 
E)  legitimating tactics 
A)  exchange 
B)  pressure 
C)  coalition tactics 
D)  ingratiation 
E)  legitimating tactics

Which response to influence entails rejecting the influence attempt and actively trying to stop the influencer from doing what she is trying to do?

Which two types of power are always appropriate, but not always effective?

Which influence tactic entails appealing to someone's aspirations, values, and ideals to gain her commitment, or increasing people's confidence that they can do something in order to increase motivation?

In most cases expert power tends to follow exact lines of authority.

Examples of reward power include all of the following except

Reward power is limited to material rewards such as pay or work assignments.

____ power exists when a person has the ability to punish or harm someone else.

____ power involves the use of pleasurable consequences to influence and motivate followers.

____ power exists when a person has valuable skills or knowledge.

Which of the following is NOT a way that managers can enhance expert power?

Which of the following statements is NOT true about personal power?

____ power is derived from one's ability to convince others of something.

Each of the following reduces political behaviorEXCEPT

Which term reflects how people translate their power to affect the behavior of others?

Of the various influence tactics, which one has been found to be the least effective?

Offering incentives that are desirable to workers is an example of how to effectively use ____ power.

According to research, employees are often more responsive to the social influence of their peers than to the control and incentives of management.

Which of the following is NOT a source of empowerment for employees?

Describe, discuss, and give examples of how managers can limit political behavior.

Which influence tactic entails offering to provide something of value now or in the future for someone's cooperation?

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

Exam 13: Power, Influence, and Politics

Which response to influence entails rejecting the influence attempt and actively trying to stop the influencer from doing what she is trying to do?

Which two types of power are always appropriate, but not always effective?

Which influence tactic entails appealing to someone's aspirations, values, and ideals to gain her commitment, or increasing people's confidence that they can do something in order to increase motivation?

In most cases expert power tends to follow exact lines of authority.

Examples of reward power include all of the following except

Reward power is limited to material rewards such as pay or work assignments.

____ power exists when a person has the ability to punish or harm someone else.

____ power involves the use of pleasurable consequences to influence and motivate followers.

____ power exists when a person has valuable skills or knowledge.

Which of the following is NOT a way that managers can enhance expert power?

Which of the following statements is NOT true about personal power?

____ power is derived from one's ability to convince others of something.

Each of the following reduces political behaviorEXCEPT

Which term reflects how people translate their power to affect the behavior of others?

Of the various influence tactics, which one has been found to be the least effective?

Offering incentives that are desirable to workers is an example of how to effectively use ____ power.

According to research, employees are often more responsive to the social influence of their peers than to the control and incentives of management.

Which of the following is NOT a source of empowerment for employees?

Describe, discuss, and give examples of how managers can limit political behavior.

Which influence tactic entails offering to provide something of value now or in the future for someone's cooperation?

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters