Question 1

Planning is the process of

Accepted Answer

A)  designing jobs, grouping jobs into units, and establishing patterns of authority between jobs and units. 
B)  determining the organization's desired future position and deciding how best to get there. 
C)  motivating the organization's members to work together toward the organization's goals. 
D)  monitoring and correcting the actions of the organization and its members to keep them directed toward their goals. 
E)  utilizing organizational resources with the ultimate goal of attaining organizational goals efficiently and effectively. 
A)  designing jobs, grouping jobs into units, and establishing patterns of authority between jobs and units. 
B)  determining the organization's desired future position and deciding how best to get there. 
C)  motivating the organization's members to work together toward the organization's goals. 
D)  monitoring and correcting the actions of the organization and its members to keep them directed toward their goals. 
E)  utilizing organizational resources with the ultimate goal of attaining organizational goals efficiently and effectively. B

Question 2

Technology is used to transform inputs into outputs.

Accepted Answer

A) True 
 B)False  True

Question 3

____________________ is the process of motivating employees of an organization to work together toward the organization's goals.

Accepted Answer

Leading

Question 4

Although Costco pays its employees substantially more than its closest competitor, Sam's Club, it has similar financial returns on its labor costs due to which of the following?

Accepted Answer

A)  lower turnover and higher levels of productivity 
B)  higher turnover andhigher levels of employee productivity 
C)  promotion-from-within policies and better benefits 
D)  a larger part-time workforce 
A)  lower turnover and higher levels of productivity 
B)  higher turnover andhigher levels of employee productivity 
C)  promotion-from-within policies and better benefits 
D)  a larger part-time workforce

Question 5

Products and services, profits and losses, and employee behaviors are all types of ____________________ that an organizational system releases to the environment.

Accepted Answer

The answer of Products and services, profits and losses, and...

Question 6

​What is the term for a written prediction specifying expected relationships between certain variables?​

Accepted Answer

A)  hypothesis 
B)  theory 
C)  prophecy 
D)  correlation 
E)  ​statistic 
A)  hypothesis 
B)  theory 
C)  prophecy 
D)  correlation 
E)  ​statistic

Question 7

A(n) ____________________ is an interrelated set of elements functioning as a whole.

Accepted Answer

The answer of A(n) ____________________ is an interrelated set of...

Question 8

Developing new corporate goals that involve acquiring new businesses is part of the planning function.

Accepted Answer

A) True 
 B)False

Question 9

Cohesiveness can be measured at the individual and organizational levels.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following perspectives argues that there's "one best way" to solve a problem that will work for any organization?

Accepted Answer

A)  The universal perspective 
B)  Behavioral organization theory 
C)  The systems perspective 
D)  The interactional perspective 
E)  The contingency perspective 
A)  The universal perspective 
B)  Behavioral organization theory 
C)  The systems perspective 
D)  The interactional perspective 
E)  The contingency perspective

Question 11

After World War I, attention shifted away from scientific management to understanding the role of _____________ in organizations.

Accepted Answer

A)  managerial corruption 
B)  law and politics 
C)  gender and sexual harassment 
D)  religion and spirituality 
E)  human factors and psychology 
A)  managerial corruption 
B)  law and politics 
C)  gender and sexual harassment 
D)  religion and spirituality 
E)  human factors and psychology

Question 12

Using the model presented in your text, briefly define systems theory.Give an example of each component of systems theory as it exists in an organization.

Accepted Answer

answer not

Question 13

Which of the following is not studied as a group-level outcome in organizational behavior?

Accepted Answer

A)  Productivity 
B)  Absenteeism 
C)  Norms 
D)  Performance 
E)  Cohesiveness 
A)  Productivity 
B)  Absenteeism 
C)  Norms 
D)  Performance 
E)  Cohesiveness

Question 14

The __________ effect occurs when people improve some aspect of their behavior or performance because they know that they are being assessed.

Accepted Answer

A)  Hamilton 
B)  Henricks 
C)  Hawthorne 
D)  Hampton 
E)  Hoover 
A)  Hamilton 
B)  Henricks 
C)  Hawthorne 
D)  Hampton 
E)  Hoover

Question 15

Match each term with its definition.
-In most organizations, situations and outcomes are influenced by other variables

Accepted Answer

A) System 
B) Universal perspective 
C) Situational perspective 
D) Interactionalism 
E) Scientific management 
A) System 
B) Universal perspective 
C) Situational perspective 
D) Interactionalism 
E) Scientific management

Question 16

Which of the following is NOT a source of competitive advantage?

Accepted Answer

A)  selling the most expensive version of an adequate product 
B)  having a well-known brand name 
C)  providing the best customer service 
D)  being more convenient to buy from 
E)  developing a steady stream of innovative products 
A)  selling the most expensive version of an adequate product 
B)  having a well-known brand name 
C)  providing the best customer service 
D)  being more convenient to buy from 
E)  developing a steady stream of innovative products

Question 17

__________ is a statistical technique used to combine the results of many different research studies done in a variety of organizations and for a variety of jobs.

Accepted Answer

A)  Standard deviation 
B)  Path analysis 
C)  Analysis of variance 
D)  Regression 
E)  Meta-analysis 
A)  Standard deviation 
B)  Path analysis 
C)  Analysis of variance 
D)  Regression 
E)  Meta-analysis

Question 18

Under the systems perspective, a system is defined as

Accepted Answer

A)  an interrelated set of elements that functions as a whole. 
B)  a procedure for fair and impartial performance appraisals. 
C)  a collection of independent organizations. 
D)  the central technology of the organization. 
E)  the ideal process for completing a particular job. 
A)  an interrelated set of elements that functions as a whole. 
B)  a procedure for fair and impartial performance appraisals. 
C)  a collection of independent organizations. 
D)  the central technology of the organization. 
E)  the ideal process for completing a particular job.

Question 19

What term refers to discretionary behaviors that benefit the organization but are not formally rewarded or required?

Accepted Answer

A)  organizational commitment 
B)  organizational citizenship 
C)  affective commitment 
D)  normative commitment 
E)  subjective responsibility 
A)  organizational commitment 
B)  organizational citizenship 
C)  affective commitment 
D)  normative commitment 
E)  subjective responsibility

Question 20

Deming felt that when things go wrong, there is a 94 percent chance that the ________ rather than the __________ is the cause.

Accepted Answer

A)  user, technology 
B)  technology, user 
C)  system, worker 
D)  worker, system 
E)  organization, environment 
A)  user, technology 
B)  technology, user 
C)  system, worker 
D)  worker, system 
E)  organization, environment

Planning is the process of

Technology is used to transform inputs into outputs.

____________________ is the process of motivating employees of an organization to work together toward the organization's goals.

Although Costco pays its employees substantially more than its closest competitor, Sam's Club, it has similar financial returns on its labor costs due to which of the following?

Products and services, profits and losses, and employee behaviors are all types of ____________________ that an organizational system releases to the environment.

What is the term for a written prediction specifying expected relationships between certain variables?

A(n) ____________________ is an interrelated set of elements functioning as a whole.

Developing new corporate goals that involve acquiring new businesses is part of the planning function.

Cohesiveness can be measured at the individual and organizational levels.

Which of the following perspectives argues that there's "one best way" to solve a problem that will work for any organization?

After World War I, attention shifted away from scientific management to understanding the role of _____________ in organizations.

Using the model presented in your text, briefly define systems theory.Give an example of each component of systems theory as it exists in an organization.

Which of the following is not studied as a group-level outcome in organizational behavior?

The __________ effect occurs when people improve some aspect of their behavior or performance because they know that they are being assessed.

Match each term with its definition. -In most organizations, situations and outcomes are influenced by other variables

Which of the following is NOT a source of competitive advantage?

__________ is a statistical technique used to combine the results of many different research studies done in a variety of organizations and for a variety of jobs.

Under the systems perspective, a system is defined as

What term refers to discretionary behaviors that benefit the organization but are not formally rewarded or required?

Deming felt that when things go wrong, there is a 94 percent chance that the rather than the __ is the cause.

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

Exam 1: An Overview of Organizational Behavior

Planning is the process of

Technology is used to transform inputs into outputs.

____________________ is the process of motivating employees of an organization to work together toward the organization's goals.

Although Costco pays its employees substantially more than its closest competitor, Sam's Club, it has similar financial returns on its labor costs due to which of the following?

Products and services, profits and losses, and employee behaviors are all types of ____________________ that an organizational system releases to the environment.

​What is the term for a written prediction specifying expected relationships between certain variables?​

A(n) ____________________ is an interrelated set of elements functioning as a whole.

Developing new corporate goals that involve acquiring new businesses is part of the planning function.

Cohesiveness can be measured at the individual and organizational levels.

Which of the following perspectives argues that there's "one best way" to solve a problem that will work for any organization?

After World War I, attention shifted away from scientific management to understanding the role of _____________ in organizations.

Using the model presented in your text, briefly define systems theory.Give an example of each component of systems theory as it exists in an organization.

Which of the following is not studied as a group-level outcome in organizational behavior?

The __________ effect occurs when people improve some aspect of their behavior or performance because they know that they are being assessed.

Match each term with its definition. -In most organizations, situations and outcomes are influenced by other variables

Which of the following is NOT a source of competitive advantage?

__________ is a statistical technique used to combine the results of many different research studies done in a variety of organizations and for a variety of jobs.

Under the systems perspective, a system is defined as

What term refers to discretionary behaviors that benefit the organization but are not formally rewarded or required?

Deming felt that when things go wrong, there is a 94 percent chance that the ________ rather than the __________ is the cause.

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

What is the term for a written prediction specifying expected relationships between certain variables?

Deming felt that when things go wrong, there is a 94 percent chance that the rather than the __ is the cause.