Question 1

Which of the following are examples of interpersonal skills? Select as many as apply.

Accepted Answer

A)  ​designing a new logo for a major advertising client 
B)  ​figuring out why the number of quality applicants to a 5-star restaurant is decreasing 
C)  ​coming up with a new product idea that will help your organization dominate a competitive market 
D)  ​persuading an employee to take on additional work during a busy shift 
E)  writing software code for a new search engine 
A)  ​designing a new logo for a major advertising client 
B)  ​figuring out why the number of quality applicants to a 5-star restaurant is decreasing 
C)  ​coming up with a new product idea that will help your organization dominate a competitive market 
D)  ​persuading an employee to take on additional work during a busy shift 
E)  writing software code for a new search engine

Question 2

Which of the following is NOT a dysfunctional behavior?

Accepted Answer

A)  absenteeism 
B)  ​asking for a raise 
C)  turnover 
D)  sabotage 
E)  rudeness 
A)  absenteeism 
B)  ​asking for a raise 
C)  turnover 
D)  sabotage 
E)  rudeness

Question 3

The systems view is important to managers because it

Accepted Answer

A)  underscores the importance of the organization's environment. 
B)  gives them a set procedure for making decisions. 
C)  allows them to eliminate the interaction among various elements of the organization. 
D)  reduces their risk of human error. 
E)  shifts the focus from outside the company to inside the company. 
A)  underscores the importance of the organization's environment. 
B)  gives them a set procedure for making decisions. 
C)  allows them to eliminate the interaction among various elements of the organization. 
D)  reduces their risk of human error. 
E)  shifts the focus from outside the company to inside the company.

Question 4

Which perspective of management would most likely refute the notion that one style of leadership would enhance employee satisfaction and job performance under any condition?

Accepted Answer

A)  Situational perspective 
B)  Classical perspective 
C)  Behavioral perspective 
D)  Interactional perspective 
E)  Universal perspective 
A)  Situational perspective 
B)  Classical perspective 
C)  Behavioral perspective 
D)  Interactional perspective 
E)  Universal perspective

Question 5

__________ management is based on the belief that productivity is maximized when organizations are rationalized with precise sets of instructions based on time-and-motion studies.

Accepted Answer

A)  Scientific 
B)  Sociological 
C)  Straightforward 
D)  Strategic 
E)  Stratospheric 
A)  Scientific 
B)  Sociological 
C)  Straightforward 
D)  Strategic 
E)  Stratospheric

Question 6

Maximizing the efficiency of the manufacturing or product development process to minimize costs is referred to as _________.

Accepted Answer

A)  managerial skill 
B)  business superiority 
C)  operational excellence 
D)  maintenance strategy 
E)  differentiation 
A)  managerial skill 
B)  business superiority 
C)  operational excellence 
D)  maintenance strategy 
E)  differentiation

Question 7

All of the following are inputs an organization receives from its environment EXCEPT

Accepted Answer

A)  money. 
B)  materials. 
C)  people. 
D)  employee behaviors. 
E)  information. 
A)  money. 
B)  materials. 
C)  people. 
D)  employee behaviors. 
E)  information.

Question 8

​Which of the following is a hypothesis?

Accepted Answer

A)  Setting a goal will be positively related to the number of products assembled. 
B)  A researcher found a .8 correlation between goal-setting and productivity. 
C)  Personally, I am more productive when I set goals. 
D)  I wonder if there is a relationship between goal-setting and productivity.​ 
E)  There is no way to determine whether goal-setting is positively or negatively related to productivity. 
A)  Setting a goal will be positively related to the number of products assembled. 
B)  A researcher found a .8 correlation between goal-setting and productivity. 
C)  Personally, I am more productive when I set goals. 
D)  I wonder if there is a relationship between goal-setting and productivity.​ 
E)  There is no way to determine whether goal-setting is positively or negatively related to productivity.

Question 9

A _______________ reflects the size and strength of the statistical relationship between two variables.

Accepted Answer

A)  correlation 
B)  mean 
C)  mode 
D)  standard deviation 
E)  range 
A)  correlation 
B)  mean 
C)  mode 
D)  standard deviation 
E)  range

Question 10

Deming's ______________ cycle of continuous improvement promoted the adoption of 14 principles to make any organization efficient and capable of solving almost any problem.

Accepted Answer

A)  plan-do-check-act 
B)  plan-check-act-do 
C)  act-do-check-plan 
D)  act-plan-check-do 
E)  check-plan-act-do 
A)  plan-do-check-act 
B)  plan-check-act-do 
C)  act-do-check-plan 
D)  act-plan-check-do 
E)  check-plan-act-do

Question 11

Organizations pursuing a specialization strategy often try to develop a competitive advantage based on customer____________.

Accepted Answer

A)  intimidation 
B)  integrity 
C)  intimacy 
D)  integration 
E)  immolation 
A)  intimidation 
B)  integrity 
C)  intimacy 
D)  integration 
E)  immolation

Question 12

In dealing with the work-related activities of people, managers must have an understanding of all of the following EXCEPT

Accepted Answer

A)  leadership 
B)  decision-making 
C)  organizational structure and design 
D)  organizational culture 
E)  long-term plans of marketplace competitors 
A)  leadership 
B)  decision-making 
C)  organizational structure and design 
D)  organizational culture 
E)  long-term plans of marketplace competitors

Question 13

Investing now in developing your OB skills will do all of the following EXCEPT

Accepted Answer

A)  prepare you to be a more effective employee 
B)  prepare you to be a more effective manager 
C)  prepare you to be a more effective leader 
D)  help you to move up faster in any organization 
E)  help you to improve your technical skills. 
A)  prepare you to be a more effective employee 
B)  prepare you to be a more effective manager 
C)  prepare you to be a more effective leader 
D)  help you to move up faster in any organization 
E)  help you to improve your technical skills.

Question 14

A ________ is anything that gives a firm an edge over rivals in attracting customers and defending itself against competition.

Accepted Answer

A)  cultural privilege 
B)  business bias 
C)  personal talent 
D)  competitive advantage 
E)  monopoly 
A)  cultural privilege 
B)  business bias 
C)  personal talent 
D)  competitive advantage 
E)  monopoly

Question 15

The first goal of a consultant hired to solve a problem in an organization should be to

Accepted Answer

A)  recognize that the organization has always been this way and little can be done to change it. 
B)  learn as much as possible about the organization and the people within it. 
C)  generate an action plan, with specific targets and completion dates. 
D)  focus exclusively on changing the reward system, since everything else depends on it. 
E)  make sure employees know the consultant has come to solve the company's problems. 
A)  recognize that the organization has always been this way and little can be done to change it. 
B)  learn as much as possible about the organization and the people within it. 
C)  generate an action plan, with specific targets and completion dates. 
D)  focus exclusively on changing the reward system, since everything else depends on it. 
E)  make sure employees know the consultant has come to solve the company's problems.

Question 16

Matching
Match each work outcome with the corresponding organizational behavior concept.What is each behavior an example of?
-productivity

Accepted Answer

A) Susan declines to take a job with another company even though it offers a higher salary and better benfits. 
B) Lydia steals, on average, 1-2 office staplers per month. 
C) Peter is beloved by his coworkers and boss, but he is actively looking for a higher-paying job. 
D) Hernando voluntarily creates a video guide for his coworkers explaining how to use the company's spreadsheet software. 
E) ​Bob sells, on average, 4-5 dining sets per week. 
A) Susan declines to take a job with another company even though it offers a higher salary and better benfits. 
B) Lydia steals, on average, 1-2 office staplers per month. 
C) Peter is beloved by his coworkers and boss, but he is actively looking for a higher-paying job. 
D) Hernando voluntarily creates a video guide for his coworkers explaining how to use the company's spreadsheet software. 
E) ​Bob sells, on average, 4-5 dining sets per week.

Question 17

The successful application of organizational behavior principles can reduce a company's rates of turnover and absenteeism.

Accepted Answer

A) True 
 B)False

Question 18

​The diagram above shows the framework of the book.Order the fundamental questions that each section answers, from 1 to 6.
 
A)​Why do individuals do what they do?
B)​What makes managers and organizations effective?
C)​Why does leadership matter?
D)​Why do groups and teams do what they do?
E)​How does the environment matter?
F)​How do organizational characteristics influence effectiveness?

Accepted Answer

The answer of ​The diagram above shows the framework of...

Question 19

The situational perspective is illustrated by the notion that the relationship between workers' skill levels and their performance levels is dependent on their degree of loyalty.

Accepted Answer

A) True 
 B)False

Question 20

An engineer who can solve complex mathematical equations on the job has strong

Accepted Answer

A)  interpersonal skills. 
B)  problem-solving skills. 
C)  conceptual skills. 
D)  diagnostic skills. 
E)  technical skills. 
A)  interpersonal skills. 
B)  problem-solving skills. 
C)  conceptual skills. 
D)  diagnostic skills. 
E)  technical skills.

Which of the following are examples of interpersonal skills? Select as many as apply.

Which of the following is NOT a dysfunctional behavior?

The systems view is important to managers because it

Which perspective of management would most likely refute the notion that one style of leadership would enhance employee satisfaction and job performance under any condition?

__________ management is based on the belief that productivity is maximized when organizations are rationalized with precise sets of instructions based on time-and-motion studies.

Maximizing the efficiency of the manufacturing or product development process to minimize costs is referred to as _________.

All of the following are inputs an organization receives from its environment EXCEPT

Which of the following is a hypothesis?

A _______________ reflects the size and strength of the statistical relationship between two variables.

Deming's ______________ cycle of continuous improvement promoted the adoption of 14 principles to make any organization efficient and capable of solving almost any problem.

Organizations pursuing a specialization strategy often try to develop a competitive advantage based on customer____________.

In dealing with the work-related activities of people, managers must have an understanding of all of the following EXCEPT

Investing now in developing your OB skills will do all of the following EXCEPT

A ________ is anything that gives a firm an edge over rivals in attracting customers and defending itself against competition.

The first goal of a consultant hired to solve a problem in an organization should be to

Matching Match each work outcome with the corresponding organizational behavior concept.What is each behavior an example of? -productivity

The successful application of organizational behavior principles can reduce a company's rates of turnover and absenteeism.

The situational perspective is illustrated by the notion that the relationship between workers' skill levels and their performance levels is dependent on their degree of loyalty.

An engineer who can solve complex mathematical equations on the job has strong

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

Exam 1: An Overview of Organizational Behavior

Which of the following are examples of interpersonal skills? Select as many as apply.

Which of the following is NOT a dysfunctional behavior?

The systems view is important to managers because it

Which perspective of management would most likely refute the notion that one style of leadership would enhance employee satisfaction and job performance under any condition?

__________ management is based on the belief that productivity is maximized when organizations are rationalized with precise sets of instructions based on time-and-motion studies.

Maximizing the efficiency of the manufacturing or product development process to minimize costs is referred to as _________.

All of the following are inputs an organization receives from its environment EXCEPT

​Which of the following is a hypothesis?

A _______________ reflects the size and strength of the statistical relationship between two variables.

Deming's ______________ cycle of continuous improvement promoted the adoption of 14 principles to make any organization efficient and capable of solving almost any problem.

Organizations pursuing a specialization strategy often try to develop a competitive advantage based on customer____________.

In dealing with the work-related activities of people, managers must have an understanding of all of the following EXCEPT

Investing now in developing your OB skills will do all of the following EXCEPT

A ________ is anything that gives a firm an edge over rivals in attracting customers and defending itself against competition.

The first goal of a consultant hired to solve a problem in an organization should be to

Matching Match each work outcome with the corresponding organizational behavior concept.What is each behavior an example of? -productivity

The successful application of organizational behavior principles can reduce a company's rates of turnover and absenteeism.

The situational perspective is illustrated by the notion that the relationship between workers' skill levels and their performance levels is dependent on their degree of loyalty.

An engineer who can solve complex mathematical equations on the job has strong

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

Which of the following is a hypothesis?