Question 1

Which conflict resolution behavior entails writing downareas of agreement and disagreement to ensure common understanding and clear communication?

Accepted Answer

A)  documenting 
B)  perspective taking 
C)  smoothing 
D)  reaching out 
E)  focusing on interests rather than positions 
A)  documenting 
B)  perspective taking 
C)  smoothing 
D)  reaching out 
E)  focusing on interests rather than positions A

Question 2

​Match each of the following conflict management strategies with the scenario that most clearly illustrates it.Some strategies may be selected more than once.
-​Hillary wants to use the car on Saturday to go to a party, but Chad wants to use the car to go to a different party.Before the fight can escalate, Hillary asks Chad where his party is.It turns out that the two parties are within walking distance of each other, so Hillary and Chad take the car together.

Accepted Answer

A) avoiding 
B) competing 
C) ​collaborating 
D) compromising 
E) ​accommodating 
A) avoiding 
B) competing 
C) ​collaborating 
D) compromising 
E) ​accommodating C

Question 3

Research has shown that managers who have good conflict resolution skills __________ than managers who don't.

Accepted Answer

A)  quit less often 
B)  fare no better in the workplace 
C)  get more promotions 
D)  get fewer promotions 
E)  none of these 
A)  quit less often 
B)  fare no better in the workplace 
C)  get more promotions 
D)  get fewer promotions 
E)  none of these C

Question 4

Which conflict resolution strategy entails pursuing one's interests without any regard for the other party's?

Accepted Answer

A)  compromising 
B)  avoiding 
C)  competing 
D)  accommodating 
E)  collaborating 
A)  compromising 
B)  avoiding 
C)  competing 
D)  accommodating 
E)  collaborating

Question 5

________ conflict occurs due toperceived or actual incompatibilities in beliefs about what is right or wrong.

Accepted Answer

A)  Values 
B)  Task 
C)  Process 
D)  Relationship 
E)  Information 
A)  Values 
B)  Task 
C)  Process 
D)  Relationship 
E)  Information

Question 6

The competing conflict management style usually involves friendly interactions.

Accepted Answer

A) True 
 B)False

Question 7

In the seventh stage of Glasl's model of conflict escalation, ________, the opponent is no longer viewed as a person and slight personal damage is considered acceptable.

Accepted Answer

A)  together into the abyss 
B)  threat as a strategy 
C)  fragmentation of the enemy 
D)  burn the unbelievers 
E)  limited attempts to overthrow 
A)  together into the abyss 
B)  threat as a strategy 
C)  fragmentation of the enemy 
D)  burn the unbelievers 
E)  limited attempts to overthrow

Question 8

Which of the following is the chief disadvantage of arbitration?

Accepted Answer

A)  At least one party is likely to be unhappy with the outcome. 
B)  It's slower than mediation. 
C)  There is a chance that the process will not end in a settlement. 
D)  It's more expensive than mediation. 
E)  Most arbiters don't really know what they're doing. 
A)  At least one party is likely to be unhappy with the outcome. 
B)  It's slower than mediation. 
C)  There is a chance that the process will not end in a settlement. 
D)  It's more expensive than mediation. 
E)  Most arbiters don't really know what they're doing.

Question 9

The collaborating strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party.

Accepted Answer

A)  low, low 
B)  low, high 
C)  high, low 
D)  high, high 
E)  moderate, moderate 
A)  low, low 
B)  low, high 
C)  high, low 
D)  high, high 
E)  moderate, moderate

Question 10

Resolving conflicts of interest often increases creativity.

Accepted Answer

A) True 
 B)False

Question 11

_____________ conflict occurs when two parties agree on what they need to do but can't agree on how to get it done.

Accepted Answer

The answer of _____________ conflict occurs when two parties agree...

Question 12

Matching
​Match each of the following scenarios with the type of conflict it most clearly illustrates.
-​structural conflict

Accepted Answer

A) ​While working for an organic deli, Jose discovers that most of the ingredients are not in fact organic.He's outraged and accuses Clara, the owner, of gross corruption.She calmly replies that if the customers can't tell the difference, then there's no reason why the deli can't use cheaper ingredients and save money. 
B) ​When Sara unexpectedly quits without a word of explanation, her coworkers ask Daniel, her manager, why she left.Corporate policy prohibits him from giving the reason, and he says as much.This causes her coworkers to suspect that she was pushed out for shady reasons, and tensions in the office rise.The truth is, Sara moved away to care for her ailing mother. 
C) ​Tommy, a marketer for a test prep company, always tries to enroll as many students as possible in each class, because his yearly bonus is based on sales.This angers Iris, a teacher, whose yearly bonus depends on her average student ratings, because she gets better ratings with smaller classes. 
A) ​While working for an organic deli, Jose discovers that most of the ingredients are not in fact organic.He's outraged and accuses Clara, the owner, of gross corruption.She calmly replies that if the customers can't tell the difference, then there's no reason why the deli can't use cheaper ingredients and save money. 
B) ​When Sara unexpectedly quits without a word of explanation, her coworkers ask Daniel, her manager, why she left.Corporate policy prohibits him from giving the reason, and he says as much.This causes her coworkers to suspect that she was pushed out for shady reasons, and tensions in the office rise.The truth is, Sara moved away to care for her ailing mother. 
C) ​Tommy, a marketer for a test prep company, always tries to enroll as many students as possible in each class, because his yearly bonus is based on sales.This angers Iris, a teacher, whose yearly bonus depends on her average student ratings, because she gets better ratings with smaller classes.

Question 13

​Match each of the following conflict management strategies with the scenario that most clearly illustrates it.Some strategies may be selected more than once.
-When the work group needs to select a font for their PowerPoint presentation, Jim proposes Arial.In response, Melissa launches into an impassioned seven minute monologue proclaiming Helvetica the most amazing font ever.The truth is, Jim couldn't care less what font they use, so Helvetica it is.

Accepted Answer

A) avoiding 
B) competing 
C) ​collaborating 
D) compromising 
E) ​accommodating 
A) avoiding 
B) competing 
C) ​collaborating 
D) compromising 
E) ​accommodating

Question 14

________ conflict occurs when peopleare uninformed, misinformed, interpret things differently, or disagree about what's relevant.

Accepted Answer

A)  Values 
B)  Task 
C)  Process 
D)  Relationship 
E)  Information 
A)  Values 
B)  Task 
C)  Process 
D)  Relationship 
E)  Information

Question 15

Adjusting organizational design often reduces or eliminates structural conflict.

Accepted Answer

A) True 
 B)False

Question 16

In a conflict, what a person says matters more than how she says it.

Accepted Answer

A) True 
 B)False

Question 17

Conflicts of interest can occur over ________ issues, which involve perceptions of fairness, trust, or interest in participating.

Accepted Answer

A)  psychological 
B)  procedural 
C)  ethical 
D)  substantive 
E)  cultural 
A)  psychological 
B)  procedural 
C)  ethical 
D)  substantive 
E)  cultural

Question 18

Conflict can arise between a company and parts of its environment, such as suppliers and regulators.

Accepted Answer

A) True 
 B)False

Question 19

Superordinate goals can result in decreased levels of conflict.

Accepted Answer

A) True 
 B)False

Question 20

________ conflict balances the interests of both parties to maximize mutual gains and the attainment of mutual goals.

Accepted Answer

A)  Values 
B)  Information 
C)  Dysfunctional 
D)  Constructive 
E)  Structural 
A)  Values 
B)  Information 
C)  Dysfunctional 
D)  Constructive 
E)  Structural

Which conflict resolution behavior entails writing downareas of agreement and disagreement to ensure common understanding and clear communication?

Research has shown that managers who have good conflict resolution skills __________ than managers who don't.

Which conflict resolution strategy entails pursuing one's interests without any regard for the other party's?

________ conflict occurs due toperceived or actual incompatibilities in beliefs about what is right or wrong.

The competing conflict management style usually involves friendly interactions.

In the seventh stage of Glasl's model of conflict escalation, ________, the opponent is no longer viewed as a person and slight personal damage is considered acceptable.

Which of the following is the chief disadvantage of arbitration?

The collaborating strategy entails a _ concern for your interests and a _ concern for the interests of the other party.

Resolving conflicts of interest often increases creativity.

_____________ conflict occurs when two parties agree on what they need to do but can't agree on how to get it done.

Matching Match each of the following scenarios with the type of conflict it most clearly illustrates. -structural conflict

________ conflict occurs when peopleare uninformed, misinformed, interpret things differently, or disagree about what's relevant.

Adjusting organizational design often reduces or eliminates structural conflict.

In a conflict, what a person says matters more than how she says it.

Conflicts of interest can occur over ________ issues, which involve perceptions of fairness, trust, or interest in participating.

Conflict can arise between a company and parts of its environment, such as suppliers and regulators.

Superordinate goals can result in decreased levels of conflict.

________ conflict balances the interests of both parties to maximize mutual gains and the attainment of mutual goals.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

Exam 10: Managing Conflict and Negotiating

Which conflict resolution behavior entails writing downareas of agreement and disagreement to ensure common understanding and clear communication?

Research has shown that managers who have good conflict resolution skills __________ than managers who don't.

Which conflict resolution strategy entails pursuing one's interests without any regard for the other party's?

________ conflict occurs due toperceived or actual incompatibilities in beliefs about what is right or wrong.

The competing conflict management style usually involves friendly interactions.

In the seventh stage of Glasl's model of conflict escalation, ________, the opponent is no longer viewed as a person and slight personal damage is considered acceptable.

Which of the following is the chief disadvantage of arbitration?

The collaborating strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party.

Resolving conflicts of interest often increases creativity.

_____________ conflict occurs when two parties agree on what they need to do but can't agree on how to get it done.

Matching ​Match each of the following scenarios with the type of conflict it most clearly illustrates. -​structural conflict

________ conflict occurs when peopleare uninformed, misinformed, interpret things differently, or disagree about what's relevant.

Adjusting organizational design often reduces or eliminates structural conflict.

In a conflict, what a person says matters more than how she says it.

Conflicts of interest can occur over ________ issues, which involve perceptions of fairness, trust, or interest in participating.

Conflict can arise between a company and parts of its environment, such as suppliers and regulators.

Superordinate goals can result in decreased levels of conflict.

________ conflict balances the interests of both parties to maximize mutual gains and the attainment of mutual goals.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

The collaborating strategy entails a _ concern for your interests and a _ concern for the interests of the other party.

Matching Match each of the following scenarios with the type of conflict it most clearly illustrates. -structural conflict