Question 1

Which type of negotiation occurs when any gain to one party is offset by an equivalent loss to the other?

Accepted Answer

A)  mediation 
B)  conciliation 
C)  distributive negotiation 
D)  integrative negotiation 
E)  arbitration 
A)  mediation 
B)  conciliation 
C)  distributive negotiation 
D)  integrative negotiation 
E)  arbitration

Question 2

In the ninth stage of Glasl's model of conflict escalation, ________, extermination of the opponent at the price of self-extermination is considered acceptable.

Accepted Answer

A)  together into the abyss 
B)  threat as a strategy 
C)  fragmentation of the enemy 
D)  burn the unbelievers 
E)  limited attempts to overthrow 
A)  together into the abyss 
B)  threat as a strategy 
C)  fragmentation of the enemy 
D)  burn the unbelievers 
E)  limited attempts to overthrow

Question 3

Which conflict resolution behavior entails attempting to put yourself in the other person's position and understand that person's point of view?

Accepted Answer

A)  documenting 
B)  perspective taking 
C)  smoothing 
D)  reaching out 
E)  focusing on interests rather than positions 
A)  documenting 
B)  perspective taking 
C)  smoothing 
D)  reaching out 
E)  focusing on interests rather than positions

Question 4

In conflict mediation, _________ refers to playing down the differences between the two sides while emphasizing common interests.

Accepted Answer

The answer of In conflict mediation, _________ refers to playing...

Question 5

Thoroughly explain Glasl's nine stage model of conflict escalation.

Accepted Answer

Glasl's nine stage model of conflict esc

Question 6

Generating feelings of __________ helps to de-escalate conflict.

Accepted Answer

A)  empathy only 
B)  sympathy only 
C)  both empathy and sympathy 
D)  neither empathy nor sympathy 
E)  empathy, sympathy, and telepathy 
A)  empathy only 
B)  sympathy only 
C)  both empathy and sympathy 
D)  neither empathy nor sympathy 
E)  empathy, sympathy, and telepathy

Question 7

Some employees feel that an organization should be focused on profits while others believe it should focus on doing the maximum good for the maximum number of people.What type of conflict is occurring here?

Accepted Answer

A)  information conflict. 
B)  task conflict. 
C)  process conflict. 
D)  relationship conflict. 
E)  values conflict. 
A)  information conflict. 
B)  task conflict. 
C)  process conflict. 
D)  relationship conflict. 
E)  values conflict.

Question 8

In the fourth stage of Glasl's model of conflict escalation, ________, negative rumors are spread and stereotypes are formed as each side prepares for a fight and conducts a search for supporters.

Accepted Answer

A)  hardening 
B)  loss of face 
C)  action over words 
D)  debate 
E)  images/coalitions 
A)  hardening 
B)  loss of face 
C)  action over words 
D)  debate 
E)  images/coalitions

Question 9

The fifth stage of Glasl's model of conflict escalation, ________, marks the beginning of open and direct aggression intended to cause public shame to the opponent.

Accepted Answer

A)  hardening 
B)  loss of face 
C)  action over words 
D)  debate 
E)  images/coalitions 
A)  hardening 
B)  loss of face 
C)  action over words 
D)  debate 
E)  images/coalitions

Question 10

Which conflict resolution strategy embodies a "Nobody wins, nobody loses" mindset?

Accepted Answer

A)  compromising 
B)  avoiding 
C)  competing 
D)  accommodating 
E)  collaborating 
A)  compromising 
B)  avoiding 
C)  competing 
D)  accommodating 
E)  collaborating

Question 11

Union-management relationships are a classic example of horizontal conflict.

Accepted Answer

A) True 
 B)False

Question 12

________ conflict occurs as a result of process features of the organization.

Accepted Answer

A)  Values 
B)  Task 
C)  Structural 
D)  Relationship 
E)  Information 
A)  Values 
B)  Task 
C)  Structural 
D)  Relationship 
E)  Information

Question 13

________ conflict is a disagreement about what the goals should be.

Accepted Answer

A)  Values 
B)  Task 
C)  Process 
D)  Relationship 
E)  Information 
A)  Values 
B)  Task 
C)  Process 
D)  Relationship 
E)  Information

Question 14

Which of the following is NOT true of conflict?

Accepted Answer

A)  It can be a creative force. 
B)  It can end with people feeling better about something. 
C)  It can impact company performance. 
D)  It is influenced by emotions. 
E)  It always entails at least some destruction. 
A)  It can be a creative force. 
B)  It can end with people feeling better about something. 
C)  It can impact company performance. 
D)  It is influenced by emotions. 
E)  It always entails at least some destruction.

Question 15

Which of the following is NOT true of constructive conflict?

Accepted Answer

A)  It can energize behavior. 
B)  It works best when people focus on their emotions. 
C)  It can stimulate new ideas. 
D)  It can promote healthy competition. 
E)  It can result in higher-quality decisions. 
A)  It can energize behavior. 
B)  It works best when people focus on their emotions. 
C)  It can stimulate new ideas. 
D)  It can promote healthy competition. 
E)  It can result in higher-quality decisions.

Question 16

Which conflict resolution strategy embodies an "I lose, you win" mindset?

Accepted Answer

A)  compromising 
B)  avoiding 
C)  competing 
D)  accommodating 
E)  collaborating 
A)  compromising 
B)  avoiding 
C)  competing 
D)  accommodating 
E)  collaborating

Question 17

What conflict management style is often used to set a precedent?

Accepted Answer

A)  compromising 
B)  avoiding 
C)  competing 
D)  accommodating 
E)  collaborating 
A)  compromising 
B)  avoiding 
C)  competing 
D)  accommodating 
E)  collaborating

Question 18

Which acronym serves as a reminder that when you negotiate, you shouldn't accept an offer that is worse than what you'd get if didn't negotiate at all?

Accepted Answer

A)  NAACP 
B)  ASVAB 
C)  NIMBY 
D)  BATNA 
E)  SPECTRE 
A)  NAACP 
B)  ASVAB 
C)  NIMBY 
D)  BATNA 
E)  SPECTRE

Question 19

​Match each of the following conflict management strategies with the scenario that most clearly illustrates it.Some strategies may be selected more than once.
-​A colleague asks you to take her side in a dispute she's having with your manager, but since you don't want to endanger your own relationship with him, you refuse to get involved.

Accepted Answer

A) avoiding 
B) competing 
C) ​collaborating 
D) compromising 
E) ​accommodating 
A) avoiding 
B) competing 
C) ​collaborating 
D) compromising 
E) ​accommodating

Question 20

Task conflict in organizations occurs when people disagree about what needs to be done.

Accepted Answer

A) True 
 B)False

Which type of negotiation occurs when any gain to one party is offset by an equivalent loss to the other?

In the ninth stage of Glasl's model of conflict escalation, ________, extermination of the opponent at the price of self-extermination is considered acceptable.

Which conflict resolution behavior entails attempting to put yourself in the other person's position and understand that person's point of view?

In conflict mediation, _________ refers to playing down the differences between the two sides while emphasizing common interests.

Thoroughly explain Glasl's nine stage model of conflict escalation.

Generating feelings of __________ helps to de-escalate conflict.

Some employees feel that an organization should be focused on profits while others believe it should focus on doing the maximum good for the maximum number of people.What type of conflict is occurring here?

In the fourth stage of Glasl's model of conflict escalation, ________, negative rumors are spread and stereotypes are formed as each side prepares for a fight and conducts a search for supporters.

The fifth stage of Glasl's model of conflict escalation, ________, marks the beginning of open and direct aggression intended to cause public shame to the opponent.

Which conflict resolution strategy embodies a "Nobody wins, nobody loses" mindset?

Union-management relationships are a classic example of horizontal conflict.

________ conflict occurs as a result of process features of the organization.

________ conflict is a disagreement about what the goals should be.

Which of the following is NOT true of conflict?

Which of the following is NOT true of constructive conflict?

Which conflict resolution strategy embodies an "I lose, you win" mindset?

What conflict management style is often used to set a precedent?

Which acronym serves as a reminder that when you negotiate, you shouldn't accept an offer that is worse than what you'd get if didn't negotiate at all?

Task conflict in organizations occurs when people disagree about what needs to be done.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

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Exam 10: Managing Conflict and Negotiating

Which type of negotiation occurs when any gain to one party is offset by an equivalent loss to the other?

In the ninth stage of Glasl's model of conflict escalation, ________, extermination of the opponent at the price of self-extermination is considered acceptable.

Which conflict resolution behavior entails attempting to put yourself in the other person's position and understand that person's point of view?

In conflict mediation, _________ refers to playing down the differences between the two sides while emphasizing common interests.

Thoroughly explain Glasl's nine stage model of conflict escalation.

Generating feelings of __________ helps to de-escalate conflict.

Some employees feel that an organization should be focused on profits while others believe it should focus on doing the maximum good for the maximum number of people.What type of conflict is occurring here?

In the fourth stage of Glasl's model of conflict escalation, ________, negative rumors are spread and stereotypes are formed as each side prepares for a fight and conducts a search for supporters.

The fifth stage of Glasl's model of conflict escalation, ________, marks the beginning of open and direct aggression intended to cause public shame to the opponent.

Which conflict resolution strategy embodies a "Nobody wins, nobody loses" mindset?

Union-management relationships are a classic example of horizontal conflict.

________ conflict occurs as a result of process features of the organization.

________ conflict is a disagreement about what the goals should be.

Which of the following is NOT true of conflict?

Which of the following is NOT true of constructive conflict?

Which conflict resolution strategy embodies an "I lose, you win" mindset?

What conflict management style is often used to set a precedent?

Which acronym serves as a reminder that when you negotiate, you shouldn't accept an offer that is worse than what you'd get if didn't negotiate at all?

Task conflict in organizations occurs when people disagree about what needs to be done.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters