Question 1

The feedback phase of the communication process is initiated when

Accepted Answer

A)  the receiver decodes the message. 
B)  the sender encodes the message. 
C)  the receiver understands the message. 
D)  the initial sender translates the message. 
E)  the receiver responds to the message. 
A)  the receiver decodes the message. 
B)  the sender encodes the message. 
C)  the receiver understands the message. 
D)  the initial sender translates the message. 
E)  the receiver responds to the message. E

Question 2

What term refers to a website stored on a computer that is connected to other company computers by an internal network?

Accepted Answer

A)  internet 
B)  intranet 
C)  extranet 
D)  collaboration software 
E)  world wide web 
A)  internet 
B)  intranet 
C)  extranet 
D)  collaboration software 
E)  world wide web B

Question 3

Which type of noise occurs when the sender and the receiver have different opinions on the meaning of the same word?

Accepted Answer

A)  jargon 
B)  semantics 
C)  loss of transmission 
D)  ambiguity 
E)  none of these 
A)  jargon 
B)  semantics 
C)  loss of transmission 
D)  ambiguity 
E)  none of these B

Question 4

Which of the following is NOT a suggestion for running an effective job interview?

Accepted Answer

A)  Listen attentively and nod occasionally. 
B)  Give a firm handshake. 
C)  Sit behind a desk. 
D)  Refrain from multitasking. 
E)  Sell the candidate on the job opportunity. 
A)  Listen attentively and nod occasionally. 
B)  Give a firm handshake. 
C)  Sit behind a desk. 
D)  Refrain from multitasking. 
E)  Sell the candidate on the job opportunity.

Question 5

Videoconferencing is ________ in feedback availability and ________ in language variety.

Accepted Answer

A)  low, low 
B)  moderate, moderate 
C)  moderate, high 
D)  high, moderate 
E)  high, high 
A)  low, low 
B)  moderate, moderate 
C)  moderate, high 
D)  high, moderate 
E)  high, high

Question 6

Which of the following communication media has the highest richness?

Accepted Answer

A)  telephone 
B)  formal written correspondence 
C)  email 
D)  videoconferencing 
E)  instant messaging 
A)  telephone 
B)  formal written correspondence 
C)  email 
D)  videoconferencing 
E)  instant messaging

Question 7

Matching
​Match each of the following descriptions with the communication term that best describes it.
-​channel

Accepted Answer

A) ​Marty wants to text Jean, "I want to give you the job," but his thumbs shift to the left on the last word by accident, so instead he writes, "I want to give you the hiv." 
B) ​Marty uses a text message to let Jean know that he wants to give her the job. 
C) ​Marty wants to give Jean the job. 
D) ​Jean's phone is extremely dirty, so when she receives a text from Marty, she at first cannot read what it says. 
E) In response to Marty's text, Jean texts back, "When you said 'hiv' did you mean 'job?'"
F)​​Jean receives a text from Marty that says, "I want to give you the hiv." She assumes he meant "job," not "hiv," so she's delighted, because she wanted the job very much. 
A) ​Marty wants to text Jean, "I want to give you the job," but his thumbs shift to the left on the last word by accident, so instead he writes, "I want to give you the hiv." 
B) ​Marty uses a text message to let Jean know that he wants to give her the job. 
C) ​Marty wants to give Jean the job. 
D) ​Jean's phone is extremely dirty, so when she receives a text from Marty, she at first cannot read what it says. 
E) In response to Marty's text, Jean texts back, "When you said 'hiv' did you mean 'job?'"
F)​​Jean receives a text from Marty that says, "I want to give you the hiv." She assumes he meant "job," not "hiv," so she's delighted, because she wanted the job very much.

Question 8

Physical movements and body language are forms of

Accepted Answer

A)  communication medium. 
B)  physical communication. 
C)  personal communication. 
D)  nonverbal communication. 
E)  visual communication. 
A)  communication medium. 
B)  physical communication. 
C)  personal communication. 
D)  nonverbal communication. 
E)  visual communication.

Question 9

Which type of task interdependence requires that tasks be performed in a certain order?

Accepted Answer

A)  verbal interdependence 
B)  nonverbal interdependence 
C)  reciprocal interdependence 
D)  sequential interdependence 
E)  pooled interdependence 
A)  verbal interdependence 
B)  nonverbal interdependence 
C)  reciprocal interdependence 
D)  sequential interdependence 
E)  pooled interdependence

Question 10

_________ communications are official, organization-sanctioned communications.

Accepted Answer

A)  Written 
B)  Oral 
C)  Informal 
D)  Formal 
E)  Diagonal 
A)  Written 
B)  Oral 
C)  Informal 
D)  Formal 
E)  Diagonal

Question 11

What term refers to alive or prerecorded video segment that is broadcast over a company's intranet and archived for employees to view later?

Accepted Answer

A)  blog 
B)  portal 
C)  webcast 
D)  podcast 
E)  wiki 
A)  blog 
B)  portal 
C)  webcast 
D)  podcast 
E)  wiki

Question 12

Fortunately for retailers, brand names translate across cultures without difficulty.

Accepted Answer

A) True 
 B)False

Question 13

_________ communication is anything that is not official, such as gossip or another employee's question about how to do something.

Accepted Answer

A)  Written 
B)  Oral 
C)  Informal 
D)  Formal 
E)  Diagonal 
A)  Written 
B)  Oral 
C)  Informal 
D)  Formal 
E)  Diagonal

Question 14

Which type of task interdependence occurswhen employees work independently and their output is combined into group output?

Accepted Answer

A)  verbal interdependence 
B)  nonverbal interdependence 
C)  reciprocal interdependence 
D)  sequential interdependence 
E)  pooled interdependence 
A)  verbal interdependence 
B)  nonverbal interdependence 
C)  reciprocal interdependence 
D)  sequential interdependence 
E)  pooled interdependence

Question 15

Which type of task interdependence has the most communication requirements?

Accepted Answer

A)  verbal interdependence 
B)  nonverbal interdependence 
C)  reciprocal interdependence 
D)  sequential interdependence 
E)  pooled interdependence 
A)  verbal interdependence 
B)  nonverbal interdependence 
C)  reciprocal interdependence 
D)  sequential interdependence 
E)  pooled interdependence

Question 16

Matching
​Match each of the following descriptions with the communication term that best describes it.
-decoding​

Accepted Answer

A) ​Marty wants to text Jean, "I want to give you the job," but his thumbs shift to the left on the last word by accident, so instead he writes, "I want to give you the hiv." 
B) ​Marty uses a text message to let Jean know that he wants to give her the job. 
C) ​Marty wants to give Jean the job. 
D) ​Jean's phone is extremely dirty, so when she receives a text from Marty, she at first cannot read what it says. 
E) In response to Marty's text, Jean texts back, "When you said 'hiv' did you mean 'job?'"
F)​​Jean receives a text from Marty that says, "I want to give you the hiv." She assumes he meant "job," not "hiv," so she's delighted, because she wanted the job very much. 
A) ​Marty wants to text Jean, "I want to give you the job," but his thumbs shift to the left on the last word by accident, so instead he writes, "I want to give you the hiv." 
B) ​Marty uses a text message to let Jean know that he wants to give her the job. 
C) ​Marty wants to give Jean the job. 
D) ​Jean's phone is extremely dirty, so when she receives a text from Marty, she at first cannot read what it says. 
E) In response to Marty's text, Jean texts back, "When you said 'hiv' did you mean 'job?'"
F)​​Jean receives a text from Marty that says, "I want to give you the hiv." She assumes he meant "job," not "hiv," so she's delighted, because she wanted the job very much.

Question 17

___________ is the portion of communication that enables a receiver to indicate receipt and understanding of a message.

Accepted Answer

A)  Encording 
B)  Decoding 
C)  Noise 
D)  Symbolism 
E)  Feedbacck 
A)  Encording 
B)  Decoding 
C)  Noise 
D)  Symbolism 
E)  Feedbacck

Question 18

Which of the following is NOT a guideline for effective writing?

Accepted Answer

A)  Footnote any ideas, phrases, sentences, and terms that are not your own. 
B)  Back up your assertionswith statistics, examples, and citation of authorities. 
C)  Write with energy and conviction.Avoid passive voice. 
D)  Use graphic aids and pictures to highlight and express ideas 
E)  Write to impress as well as to express. 
A)  Footnote any ideas, phrases, sentences, and terms that are not your own. 
B)  Back up your assertionswith statistics, examples, and citation of authorities. 
C)  Write with energy and conviction.Avoid passive voice. 
D)  Use graphic aids and pictures to highlight and express ideas 
E)  Write to impress as well as to express.

Question 19

Employees checking their cell phones and whispering to each other during a meeting are causing which type of communication noise?

Accepted Answer

A)  misperception 
B)  selective perception 
C)  filtering 
D)  competition 
E)  jargon 
A)  misperception 
B)  selective perception 
C)  filtering 
D)  competition 
E)  jargon

Question 20

One of the key purposes of organizational communication is to share information with members of the organization.

Accepted Answer

A) True 
 B)False

The feedback phase of the communication process is initiated when

What term refers to a website stored on a computer that is connected to other company computers by an internal network?

Which type of noise occurs when the sender and the receiver have different opinions on the meaning of the same word?

Which of the following is NOT a suggestion for running an effective job interview?

Videoconferencing is in feedback availability and in language variety.

Which of the following communication media has the highest richness?

Matching Match each of the following descriptions with the communication term that best describes it. -channel

Physical movements and body language are forms of

Which type of task interdependence requires that tasks be performed in a certain order?

_________ communications are official, organization-sanctioned communications.

What term refers to alive or prerecorded video segment that is broadcast over a company's intranet and archived for employees to view later?

Fortunately for retailers, brand names translate across cultures without difficulty.

_________ communication is anything that is not official, such as gossip or another employee's question about how to do something.

Which type of task interdependence occurswhen employees work independently and their output is combined into group output?

Which type of task interdependence has the most communication requirements?

Matching Match each of the following descriptions with the communication term that best describes it. -decoding

___________ is the portion of communication that enables a receiver to indicate receipt and understanding of a message.

Which of the following is NOT a guideline for effective writing?

Employees checking their cell phones and whispering to each other during a meeting are causing which type of communication noise?

One of the key purposes of organizational communication is to share information with members of the organization.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

Exam 9: Communication

The feedback phase of the communication process is initiated when

What term refers to a website stored on a computer that is connected to other company computers by an internal network?

Which type of noise occurs when the sender and the receiver have different opinions on the meaning of the same word?

Which of the following is NOT a suggestion for running an effective job interview?

Videoconferencing is ________ in feedback availability and ________ in language variety.

Which of the following communication media has the highest richness?

Matching ​Match each of the following descriptions with the communication term that best describes it. -​channel

Physical movements and body language are forms of

Which type of task interdependence requires that tasks be performed in a certain order?

_________ communications are official, organization-sanctioned communications.

What term refers to alive or prerecorded video segment that is broadcast over a company's intranet and archived for employees to view later?

Fortunately for retailers, brand names translate across cultures without difficulty.

_________ communication is anything that is not official, such as gossip or another employee's question about how to do something.

Which type of task interdependence occurswhen employees work independently and their output is combined into group output?

Which type of task interdependence has the most communication requirements?

Matching ​Match each of the following descriptions with the communication term that best describes it. -decoding​

___________ is the portion of communication that enables a receiver to indicate receipt and understanding of a message.

Which of the following is NOT a guideline for effective writing?

Employees checking their cell phones and whispering to each other during a meeting are causing which type of communication noise?

One of the key purposes of organizational communication is to share information with members of the organization.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

Videoconferencing is in feedback availability and in language variety.

Matching Match each of the following descriptions with the communication term that best describes it. -channel

Matching Match each of the following descriptions with the communication term that best describes it. -decoding