Question 1

Upward communication usually provides feedback to

Accepted Answer

A)  subordinates. 
B)  peers. 
C)  managers. 
D)  customers. 
E)  entry-level and transfer employees. 
A)  subordinates. 
B)  peers. 
C)  managers. 
D)  customers. 
E)  entry-level and transfer employees.

Question 2

​Match each of the following descriptions with the type of communication noise it most clearly illustrates.
-semantics

Accepted Answer

A) Harry says to Sally, "They say girls like a guy with a sense of humor, but that's a lie.I'm hilarious, yet girls never want to date me." Sally, a logician, laughs and says, "It's not a lie; you're just confusing necessity with sufficiency." Harry doesn't understand what she means. 
B) Oscar writes his friend an email, but the internet crashes just as he's about to send it. 
C) Harriet texts Agnes, "Where are we meeting them for dinner?" Agnes texts back, "At the Takara." But there are two Takaras in town, so Harriet still doesn't know where to go. 
D) Tom told Lily he'd send her the report by end of day Thursday.To Lily, "by end of day" means by the end of the working day, but to Tom, it means "by 11:59 pm." When Tom is still working on the report at 7pm on Thursday, he thinks he's ahead of schedule, whereas Lily already thinks he failed to come through. 
A) Harry says to Sally, "They say girls like a guy with a sense of humor, but that's a lie.I'm hilarious, yet girls never want to date me." Sally, a logician, laughs and says, "It's not a lie; you're just confusing necessity with sufficiency." Harry doesn't understand what she means. 
B) Oscar writes his friend an email, but the internet crashes just as he's about to send it. 
C) Harriet texts Agnes, "Where are we meeting them for dinner?" Agnes texts back, "At the Takara." But there are two Takaras in town, so Harriet still doesn't know where to go. 
D) Tom told Lily he'd send her the report by end of day Thursday.To Lily, "by end of day" means by the end of the working day, but to Tom, it means "by 11:59 pm." When Tom is still working on the report at 7pm on Thursday, he thinks he's ahead of schedule, whereas Lily already thinks he failed to come through.

Question 3

____ communication takes place informally, during task activities, and throughout meetings.

Accepted Answer

A)  Group 
B)  Oral 
C)  Environmental 
D)  Secondary 
E)  Primary 
A)  Group 
B)  Oral 
C)  Environmental 
D)  Secondary 
E)  Primary

Question 4

A communication medium that allows the speaker to conveya broad set of concepts and ideas is said to have a high

Accepted Answer

A)  adaptability. 
B)  personal focus. 
C)  language variety. 
D)  ability to transmit multiple cues. 
E)  interactivity. 
A)  adaptability. 
B)  personal focus. 
C)  language variety. 
D)  ability to transmit multiple cues. 
E)  interactivity.

Question 5

Gustav, a low-level employee, thinks his manager is treating him unfairly.Unsure what to do, he reaches out to Gladys, a manager in another department, for advice.Which type of communication is this an example of?

Accepted Answer

A)  upward 
B)  downward 
C)  horizontal 
D)  diagonal 
E)  informal 
A)  upward 
B)  downward 
C)  horizontal 
D)  diagonal 
E)  informal

Question 6

Which of the followingoccurs when a message is not decoded by the receiver in the way the sender intended?

Accepted Answer

A)  misperception 
B)  selective perception 
C)  filtering 
D)  information overload 
E)  none of these 
A)  misperception 
B)  selective perception 
C)  filtering 
D)  information overload 
E)  none of these

Question 7

Which of the following statements about the social process of communication is FALSE?

Accepted Answer

A)  It requires face-to-face interaction. 
B)  It allows information exchange. 
C)  It is not an instantaneous event. 
D)  It involves two or more people. 
E)  It takes place over time. 
A)  It requires face-to-face interaction. 
B)  It allows information exchange. 
C)  It is not an instantaneous event. 
D)  It involves two or more people. 
E)  It takes place over time.

Question 8

Which type of noise refers to the total failure of the medium being used for communication, such as a dropped phone call or disconnected internet connection?

Accepted Answer

A)  jargon 
B)  semantics 
C)  loss of transmission 
D)  ambiguity 
E)  none of these 
A)  jargon 
B)  semantics 
C)  loss of transmission 
D)  ambiguity 
E)  none of these

Question 9

Which of the following is NOT a guideline for effective email use?

Accepted Answer

A)  Avoid unprofessional email addresses. 
B)  Avoid using email for delivering personal news. 
C)  Avoid subject lines that render the rest of the email unnecessary. 
D)  Avoid using "reply all" and "cc" unless absolutely necessary. 
E)  Avoid criticizing others via email. 
A)  Avoid unprofessional email addresses. 
B)  Avoid using email for delivering personal news. 
C)  Avoid subject lines that render the rest of the email unnecessary. 
D)  Avoid using "reply all" and "cc" unless absolutely necessary. 
E)  Avoid criticizing others via email.

Question 10

The grapevine is an example of an informal communication.

Accepted Answer

A) True 
 B)False

Question 11

The set of relationships among people connected through friendship, family, work, or other ties is called a(n)

Accepted Answer

A)  organization. 
B)  social networking site. 
C)  social network. 
D)  formal communication. 
E)  informal communication. 
A)  organization. 
B)  social networking site. 
C)  social network. 
D)  formal communication. 
E)  informal communication.

Question 12

____________________ is a specialized or technical language of a trade, field, or profession.

Accepted Answer

The answer of ____________________ is a specialized or technical language...

Question 13

The receiver of communication may repeat or paraphrase the message, ask for clarification, and check whether she understood it correctly.All of these are forms of __________.

Accepted Answer

The answer of The receiver of communication may repeat or...

Question 14

Implied verbal and nonverbal cues are least important when managers engage in cross-cultural communications.

Accepted Answer

A) True 
 B)False

Question 15

The communication process starts when a sender translates information into words, _________, or pictures and passes it to the receiver through some medium.

Accepted Answer

The answer of The communication process starts when a sender...

Question 16

Jargon is a specialized or technical language of a trade, profession, or social group.

Accepted Answer

A) True 
 B)False

Question 17

Which of the followingoccurs when we interpret what we see based on our interests, expectations, experience, and attitudes rather than on how things really are?

Accepted Answer

A)  misperception 
B)  selective perception 
C)  filtering 
D)  information overload 
E)  none of these 
A)  misperception 
B)  selective perception 
C)  filtering 
D)  information overload 
E)  none of these

Question 18

A communication medium that allows the speaker to express emotions and social cues is said to have a high

Accepted Answer

A)  adaptability. 
B)  personal focus. 
C)  language variety. 
D)  ability to transmit multiple cues. 
E)  interactivity. 
A)  adaptability. 
B)  personal focus. 
C)  language variety. 
D)  ability to transmit multiple cues. 
E)  interactivity.

Question 19

For effective communication to take place, both parties must

Accepted Answer

A)  decode the manager's message. 
B)  eliminate nonverbal cues. 
C)  instantaneously exchange information. 
D)  communicate face-to-face. 
E)  attach the same meaning to the symbols used in the message. 
A)  decode the manager's message. 
B)  eliminate nonverbal cues. 
C)  instantaneously exchange information. 
D)  communicate face-to-face. 
E)  attach the same meaning to the symbols used in the message.

Question 20

Nonverbal communication only includes elements related to personal characteristics.

Accepted Answer

A) True 
 B)False

Upward communication usually provides feedback to

Match each of the following descriptions with the type of communication noise it most clearly illustrates. -semantics

____ communication takes place informally, during task activities, and throughout meetings.

A communication medium that allows the speaker to conveya broad set of concepts and ideas is said to have a high

Gustav, a low-level employee, thinks his manager is treating him unfairly.Unsure what to do, he reaches out to Gladys, a manager in another department, for advice.Which type of communication is this an example of?

Which of the followingoccurs when a message is not decoded by the receiver in the way the sender intended?

Which of the following statements about the social process of communication is FALSE?

Which type of noise refers to the total failure of the medium being used for communication, such as a dropped phone call or disconnected internet connection?

Which of the following is NOT a guideline for effective email use?

The grapevine is an example of an informal communication.

The set of relationships among people connected through friendship, family, work, or other ties is called a(n)

____________________ is a specialized or technical language of a trade, field, or profession.

The receiver of communication may repeat or paraphrase the message, ask for clarification, and check whether she understood it correctly.All of these are forms of __________.

Implied verbal and nonverbal cues are least important when managers engage in cross-cultural communications.

The communication process starts when a sender translates information into words, _________, or pictures and passes it to the receiver through some medium.

Jargon is a specialized or technical language of a trade, profession, or social group.

Which of the followingoccurs when we interpret what we see based on our interests, expectations, experience, and attitudes rather than on how things really are?

A communication medium that allows the speaker to express emotions and social cues is said to have a high

For effective communication to take place, both parties must

Nonverbal communication only includes elements related to personal characteristics.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

Exam 9: Communication

Upward communication usually provides feedback to

​Match each of the following descriptions with the type of communication noise it most clearly illustrates. -semantics

____ communication takes place informally, during task activities, and throughout meetings.

A communication medium that allows the speaker to conveya broad set of concepts and ideas is said to have a high

Gustav, a low-level employee, thinks his manager is treating him unfairly.Unsure what to do, he reaches out to Gladys, a manager in another department, for advice.Which type of communication is this an example of?

Which of the followingoccurs when a message is not decoded by the receiver in the way the sender intended?

Which of the following statements about the social process of communication is FALSE?

Which type of noise refers to the total failure of the medium being used for communication, such as a dropped phone call or disconnected internet connection?

Which of the following is NOT a guideline for effective email use?

The grapevine is an example of an informal communication.

The set of relationships among people connected through friendship, family, work, or other ties is called a(n)

____________________ is a specialized or technical language of a trade, field, or profession.

The receiver of communication may repeat or paraphrase the message, ask for clarification, and check whether she understood it correctly.All of these are forms of __________.

Implied verbal and nonverbal cues are least important when managers engage in cross-cultural communications.

The communication process starts when a sender translates information into words, _________, or pictures and passes it to the receiver through some medium.

Jargon is a specialized or technical language of a trade, profession, or social group.

Which of the followingoccurs when we interpret what we see based on our interests, expectations, experience, and attitudes rather than on how things really are?

A communication medium that allows the speaker to express emotions and social cues is said to have a high

For effective communication to take place, both parties must

Nonverbal communication only includes elements related to personal characteristics.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

Match each of the following descriptions with the type of communication noise it most clearly illustrates. -semantics