Question 1

What term refers to a searchable, archivable website that allows people to comment on and edit one another's work in real time?

Accepted Answer

A)  blog 
B)  portal 
C)  webcast 
D)  podcast 
E)  wiki 
A)  blog 
B)  portal 
C)  webcast 
D)  podcast 
E)  wiki

Question 2

Manuals are probably the most common form of written communication in organizations.

Accepted Answer

A) True 
 B)False

Question 3

All of the following are examples of oral communication in organizations EXCEPT

Accepted Answer

A)  A telephone call 
B)  Reading a manual out loud to coworkers 
C)  Discussing a task 
D)  Sending a memo to colleagues 
E)  A conversion on cell phones 
A)  A telephone call 
B)  Reading a manual out loud to coworkers 
C)  Discussing a task 
D)  Sending a memo to colleagues 
E)  A conversion on cell phones

Question 4

In a _________ culture, if an employee asks a manager for a raise and the answer is no, the manager might explicitly say no.

Accepted Answer

A)  collectivistic 
B)  individualistic 
C)  low-context 
D)  high-context 
E)  none of these 
A)  collectivistic 
B)  individualistic 
C)  low-context 
D)  high-context 
E)  none of these

Question 5

Becoming involved in the process of listening to what others are saying and clarifying messages is called

Accepted Answer

A)  passive listening. 
B)  active listening. 
C)  hearing. 
D)  feedback. 
E)  decoding. 
A)  passive listening. 
B)  active listening. 
C)  hearing. 
D)  feedback. 
E)  decoding.

Question 6

Which technology began as an informal communication channel but has since evolved into a primary and formal means of business correspondence for many organizations?

Accepted Answer

A)  voice mail 
B)  email 
C)  instant messaging 
D)  videoconferencing 
E)  Post-It Notes 
A)  voice mail 
B)  email 
C)  instant messaging 
D)  videoconferencing 
E)  Post-It Notes

Question 7

The ____ is the individual, group, or organization interested in communicating a message to another party.

Accepted Answer

A)  noise 
B)  receiver 
C)  decoding 
D)  encoding 
E)  sender 
A)  noise 
B)  receiver 
C)  decoding 
D)  encoding 
E)  sender

Question 8

What term refers to anindividual's chronicles of personal thoughts and interests and can function as an online diary?

Accepted Answer

A)  blog 
B)  portal 
C)  webcast 
D)  podcast 
E)  wiki 
A)  blog 
B)  portal 
C)  webcast 
D)  podcast 
E)  wiki

Question 9

Zane, a new employee, wants to rise quickly through the ranks and decides to ask his supervisor, Mary, for professional development advice.This is an example of which type of communication?

Accepted Answer

A)  upward 
B)  downward 
C)  horizontal 
D)  diagonal 
E)  informal 
A)  upward 
B)  downward 
C)  horizontal 
D)  diagonal 
E)  informal

Question 10

Which technologyenables users to see who is logged on and chat with them in real time?

Accepted Answer

A)  voice mail 
B)  email 
C)  instant messaging 
D)  videoconferencing 
E)  telework 
A)  voice mail 
B)  email 
C)  instant messaging 
D)  videoconferencing 
E)  telework

Question 11

Which of the following is NOT a suggestion for running effective meetings?

Accepted Answer

A)  If interpersonal issues come up, dismiss them as quickly as possible. 
B)  Require that participants come prepared to discuss the agenda. 
C)  Do not overprepare; look up information on the fly to keep the meeting fresh. 
D)  If at all possible, try not to have meetings in the first place. 
E)  State a time frame at the beginning of the meeting and stick to it at all costs. 
A)  If interpersonal issues come up, dismiss them as quickly as possible. 
B)  Require that participants come prepared to discuss the agenda. 
C)  Do not overprepare; look up information on the fly to keep the meeting fresh. 
D)  If at all possible, try not to have meetings in the first place. 
E)  State a time frame at the beginning of the meeting and stick to it at all costs.

Question 12

Matching
​Match each of the following descriptions with the communication term that best describes it.
-​noise

Accepted Answer

A) ​Marty wants to text Jean, "I want to give you the job," but his thumbs shift to the left on the last word by accident, so instead he writes, "I want to give you the hiv." 
B) ​Marty uses a text message to let Jean know that he wants to give her the job. 
C) ​Marty wants to give Jean the job. 
D) ​Jean's phone is extremely dirty, so when she receives a text from Marty, she at first cannot read what it says. 
E) In response to Marty's text, Jean texts back, "When you said 'hiv' did you mean 'job?'"
F)​​Jean receives a text from Marty that says, "I want to give you the hiv." She assumes he meant "job," not "hiv," so she's delighted, because she wanted the job very much. 
A) ​Marty wants to text Jean, "I want to give you the job," but his thumbs shift to the left on the last word by accident, so instead he writes, "I want to give you the hiv." 
B) ​Marty uses a text message to let Jean know that he wants to give her the job. 
C) ​Marty wants to give Jean the job. 
D) ​Jean's phone is extremely dirty, so when she receives a text from Marty, she at first cannot read what it says. 
E) In response to Marty's text, Jean texts back, "When you said 'hiv' did you mean 'job?'"
F)​​Jean receives a text from Marty that says, "I want to give you the hiv." She assumes he meant "job," not "hiv," so she's delighted, because she wanted the job very much.

Question 13

Communication is defined as

Accepted Answer

A)  a technical process that involves the transmission of data. 
B)  a social process that involves information exchange. 
C)  one person talking to another. 
D)  organizational memos. 
E)  gathering meaning to gain a strategic advantage. 
A)  a technical process that involves the transmission of data. 
B)  a social process that involves information exchange. 
C)  one person talking to another. 
D)  organizational memos. 
E)  gathering meaning to gain a strategic advantage.

Question 14

_________ communication is neither spoken nor written yet has meaning to others.

Accepted Answer

A)  Decoded 
B)  Encoded 
C)  Noisy 
D)  Verbal 
E)  Nonverbal 
A)  Decoded 
B)  Encoded 
C)  Noisy 
D)  Verbal 
E)  Nonverbal

Question 15

A communication medium's _________ reflects the speed at which it lets the receiver provide feedback.

Accepted Answer

A)  adaptability 
B)  personal focus 
C)  language variety 
D)  ability to transmit multiple cues 
E)  interactivity 
A)  adaptability 
B)  personal focus 
C)  language variety 
D)  ability to transmit multiple cues 
E)  interactivity

Question 16

Mary thinks her new employee, Zane, is doing a great job, and she decides to tell him so.This is an example of which type of communication?

Accepted Answer

A)  upward 
B)  downward 
C)  horizontal 
D)  diagonal 
E)  informal 
A)  upward 
B)  downward 
C)  horizontal 
D)  diagonal 
E)  informal

Question 17

_________is a movement such as a gesture or expression that conveys information to others.

Accepted Answer

A)  Noisy language 
B)  Sign language 
C)  Body language 
D)  Nonverbal communication 
E)  Verbal communication 
A)  Noisy language 
B)  Sign language 
C)  Body language 
D)  Nonverbal communication 
E)  Verbal communication

Question 18

____ is the process by which the receiver of the message interprets its meaning.

Accepted Answer

A)  Communication 
B)  Language 
C)  Feedback 
D)  Encoding 
E)  Decoding 
A)  Communication 
B)  Language 
C)  Feedback 
D)  Encoding 
E)  Decoding

Question 19

Which technology is similar to electronic mailbut instead of writing, a spoken message is digitized and sent to someone to be retrieved and listened to later?

Accepted Answer

A)  voice mail 
B)  email 
C)  instant messaging 
D)  videoconferencing 
E)  telework 
A)  voice mail 
B)  email 
C)  instant messaging 
D)  videoconferencing 
E)  telework

Question 20

________ are similar to intranets but tend to be more project-focused.

Accepted Answer

The answer of ________ are similar to intranets but tend...

What term refers to a searchable, archivable website that allows people to comment on and edit one another's work in real time?

Manuals are probably the most common form of written communication in organizations.

All of the following are examples of oral communication in organizations EXCEPT

In a _________ culture, if an employee asks a manager for a raise and the answer is no, the manager might explicitly say no.

Becoming involved in the process of listening to what others are saying and clarifying messages is called

Which technology began as an informal communication channel but has since evolved into a primary and formal means of business correspondence for many organizations?

The ____ is the individual, group, or organization interested in communicating a message to another party.

What term refers to anindividual's chronicles of personal thoughts and interests and can function as an online diary?

Zane, a new employee, wants to rise quickly through the ranks and decides to ask his supervisor, Mary, for professional development advice.This is an example of which type of communication?

Which technologyenables users to see who is logged on and chat with them in real time?

Which of the following is NOT a suggestion for running effective meetings?

Matching Match each of the following descriptions with the communication term that best describes it. -noise

Communication is defined as

_________ communication is neither spoken nor written yet has meaning to others.

A communication medium's _________ reflects the speed at which it lets the receiver provide feedback.

Mary thinks her new employee, Zane, is doing a great job, and she decides to tell him so.This is an example of which type of communication?

_________is a movement such as a gesture or expression that conveys information to others.

____ is the process by which the receiver of the message interprets its meaning.

Which technology is similar to electronic mailbut instead of writing, a spoken message is digitized and sent to someone to be retrieved and listened to later?

________ are similar to intranets but tend to be more project-focused.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

Exam 9: Communication

What term refers to a searchable, archivable website that allows people to comment on and edit one another's work in real time?

Manuals are probably the most common form of written communication in organizations.

All of the following are examples of oral communication in organizations EXCEPT

In a _________ culture, if an employee asks a manager for a raise and the answer is no, the manager might explicitly say no.

Becoming involved in the process of listening to what others are saying and clarifying messages is called

Which technology began as an informal communication channel but has since evolved into a primary and formal means of business correspondence for many organizations?

The ____ is the individual, group, or organization interested in communicating a message to another party.

What term refers to anindividual's chronicles of personal thoughts and interests and can function as an online diary?

Zane, a new employee, wants to rise quickly through the ranks and decides to ask his supervisor, Mary, for professional development advice.This is an example of which type of communication?

Which technologyenables users to see who is logged on and chat with them in real time?

Which of the following is NOT a suggestion for running effective meetings?

Matching ​Match each of the following descriptions with the communication term that best describes it. -​noise

Communication is defined as

_________ communication is neither spoken nor written yet has meaning to others.

A communication medium's _________ reflects the speed at which it lets the receiver provide feedback.

Mary thinks her new employee, Zane, is doing a great job, and she decides to tell him so.This is an example of which type of communication?

_________is a movement such as a gesture or expression that conveys information to others.

____ is the process by which the receiver of the message interprets its meaning.

Which technology is similar to electronic mailbut instead of writing, a spoken message is digitized and sent to someone to be retrieved and listened to later?

________ are similar to intranets but tend to be more project-focused.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

Matching Match each of the following descriptions with the communication term that best describes it. -noise