Question 1

All of the following are forms of nonverbal communication EXCEPT

Accepted Answer

A)  a pat on the shoulder 
B)  giving a speech 
C)  frowning 
D)  plush carpeting 
E)  the layout of office furniture 
A)  a pat on the shoulder 
B)  giving a speech 
C)  frowning 
D)  plush carpeting 
E)  the layout of office furniture

Question 2

Transmission is the process by which the message is translated from an idea or thought into transmittable symbols.

Accepted Answer

A) True 
 B)False

Question 3

Which type of noise occurs when overly technical language prevents the receiver from understanding the message?

Accepted Answer

A)  jargon 
B)  semantics 
C)  loss of transmission 
D)  ambiguity 
E)  none of these 
A)  jargon 
B)  semantics 
C)  loss of transmission 
D)  ambiguity 
E)  none of these

Question 4

Explain and describe active listening and how it plays an important role in communication.

Accepted Answer

Active listening is a communication tech

Question 5

Verification that the message has been understood correctly occurs during the feedback portion of communication.

Accepted Answer

A) True 
 B)False

Question 6

A communication medium's _________ reflects the extent to which the medium cancarry nonverbal cues, provide rapid feedback, convey personality traits, and support the use of natural language.

Accepted Answer

A)  poorness 
B)  richness 
C)  technological advancement 
D)  realism 
E)  clarity 
A)  poorness 
B)  richness 
C)  technological advancement 
D)  realism 
E)  clarity

Question 7

_________ communication occurs when someone in an organization communicates with others at the same organizational level.

Accepted Answer

A)  Upward 
B)  Downward 
C)  Horizontal 
D)  Diagonal 
E)  Formal 
A)  Upward 
B)  Downward 
C)  Horizontal 
D)  Diagonal 
E)  Formal

Question 8

The word "soon"might mean "immediately" to one person and "in a few days or weeks" to another.This is an example of______________.

Accepted Answer

The answer of The word "soon"might mean "immediately" to one...

Question 9

Explain diagonal communication and use examples to illustrate how it can facilitate communication within a company.

Accepted Answer

Diagonal communication refers to the flo

Question 10

_________ ties refer to relationships with coworkers, bosses, and others we know because of the roles we hold.

Accepted Answer

A)  Social 
B)  Fraternal 
C)  Community 
D)  Informal 
E)  Formal 
A)  Social 
B)  Fraternal 
C)  Community 
D)  Informal 
E)  Formal

Question 11

_________ refers to theemphasis given to spoken words and phrases.

Accepted Answer

A)  Nonverbal intonation 
B)  Verbal intonation 
C)  Body language 
D)  Nonverbal communication 
E)  Verbal communication 
A)  Nonverbal intonation 
B)  Verbal intonation 
C)  Body language 
D)  Nonverbal communication 
E)  Verbal communication

Question 12

Expressing feelings and emotions can facilitate coordinated action when communicating.

Accepted Answer

A) True 
 B)False

Question 13

Matching
​Match each of the following descriptions with the communication term that best describes it.
-​encoding

Accepted Answer

A) ​Marty wants to text Jean, "I want to give you the job," but his thumbs shift to the left on the last word by accident, so instead he writes, "I want to give you the hiv." 
B) ​Marty uses a text message to let Jean know that he wants to give her the job. 
C) ​Marty wants to give Jean the job. 
D) ​Jean's phone is extremely dirty, so when she receives a text from Marty, she at first cannot read what it says. 
E) In response to Marty's text, Jean texts back, "When you said 'hiv' did you mean 'job?'"
F)​​Jean receives a text from Marty that says, "I want to give you the hiv." She assumes he meant "job," not "hiv," so she's delighted, because she wanted the job very much. 
A) ​Marty wants to text Jean, "I want to give you the job," but his thumbs shift to the left on the last word by accident, so instead he writes, "I want to give you the hiv." 
B) ​Marty uses a text message to let Jean know that he wants to give her the job. 
C) ​Marty wants to give Jean the job. 
D) ​Jean's phone is extremely dirty, so when she receives a text from Marty, she at first cannot read what it says. 
E) In response to Marty's text, Jean texts back, "When you said 'hiv' did you mean 'job?'"
F)​​Jean receives a text from Marty that says, "I want to give you the hiv." She assumes he meant "job," not "hiv," so she's delighted, because she wanted the job very much.

Question 14

What term refers to work completed by traveling employees who use technology to communicate with the office as necessary from places such as client offices, airports, cars, and hotels?

Accepted Answer

A)  mobile work 
B)  satellite offices 
C)  home-based telecommuting 
D)  neighborhood work centers 
E)  telework 
A)  mobile work 
B)  satellite offices 
C)  home-based telecommuting 
D)  neighborhood work centers 
E)  telework

Question 15

The eyes are an important component of nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is NOT a receiver-based barrier to communication?

Accepted Answer

A)  The receiver records the message for further review. 
B)  The receiver may discount an entire message on the basis of perception of the speaker's credibility. 
C)  The receiver may be experiencing overload. 
D)  The receiver's translation of the symbol differs from the initial source translation. 
E)  The receiver bases his attention level on his values. 
A)  The receiver records the message for further review. 
B)  The receiver may discount an entire message on the basis of perception of the speaker's credibility. 
C)  The receiver may be experiencing overload. 
D)  The receiver's translation of the symbol differs from the initial source translation. 
E)  The receiver bases his attention level on his values.

Question 17

_________ communication occurs when higher-level employees communicate to those at lower levels the organization.

Accepted Answer

A)  Upward 
B)  Downward 
C)  Horizontal 
D)  Diagonal 
E)  Formal 
A)  Upward 
B)  Downward 
C)  Horizontal 
D)  Diagonal 
E)  Formal

Question 18

The internet allows people to access only the information they want, a broadcast technique called

Accepted Answer

A)  data mining. 
B)  data processing. 
C)  information pull. 
D)  information push. 
E)  information overload. 
A)  data mining. 
B)  data processing. 
C)  information pull. 
D)  information push. 
E)  information overload.

Question 19

Which type of noise occurs when there is more than one way to interpret the sender's message?

Accepted Answer

A)  jargon 
B)  semantics 
C)  loss of transmission 
D)  ambiguity 
E)  none of these 
A)  jargon 
B)  semantics 
C)  loss of transmission 
D)  ambiguity 
E)  none of these

Question 20

Which of the followingoccurs whenthe amount of information available exceeds our ability to process it?

Accepted Answer

A)  misperception 
B)  selective perception 
C)  filtering 
D)  information overload 
E)  none of these 
A)  misperception 
B)  selective perception 
C)  filtering 
D)  information overload 
E)  none of these

All of the following are forms of nonverbal communication EXCEPT

Transmission is the process by which the message is translated from an idea or thought into transmittable symbols.

Which type of noise occurs when overly technical language prevents the receiver from understanding the message?

Explain and describe active listening and how it plays an important role in communication.

Verification that the message has been understood correctly occurs during the feedback portion of communication.

A communication medium's _________ reflects the extent to which the medium cancarry nonverbal cues, provide rapid feedback, convey personality traits, and support the use of natural language.

_________ communication occurs when someone in an organization communicates with others at the same organizational level.

The word "soon"might mean "immediately" to one person and "in a few days or weeks" to another.This is an example of______________.

Explain diagonal communication and use examples to illustrate how it can facilitate communication within a company.

_________ ties refer to relationships with coworkers, bosses, and others we know because of the roles we hold.

_________ refers to theemphasis given to spoken words and phrases.

Expressing feelings and emotions can facilitate coordinated action when communicating.

Matching Match each of the following descriptions with the communication term that best describes it. -encoding

What term refers to work completed by traveling employees who use technology to communicate with the office as necessary from places such as client offices, airports, cars, and hotels?

The eyes are an important component of nonverbal communication.

Which of the following is NOT a receiver-based barrier to communication?

_________ communication occurs when higher-level employees communicate to those at lower levels the organization.

The internet allows people to access only the information they want, a broadcast technique called

Which type of noise occurs when there is more than one way to interpret the sender's message?

Which of the followingoccurs whenthe amount of information available exceeds our ability to process it?

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

Exam 9: Communication

All of the following are forms of nonverbal communication EXCEPT

Transmission is the process by which the message is translated from an idea or thought into transmittable symbols.

Which type of noise occurs when overly technical language prevents the receiver from understanding the message?

Explain and describe active listening and how it plays an important role in communication.

Verification that the message has been understood correctly occurs during the feedback portion of communication.

A communication medium's _________ reflects the extent to which the medium cancarry nonverbal cues, provide rapid feedback, convey personality traits, and support the use of natural language.

_________ communication occurs when someone in an organization communicates with others at the same organizational level.

The word "soon"might mean "immediately" to one person and "in a few days or weeks" to another.This is an example of______________.

Explain diagonal communication and use examples to illustrate how it can facilitate communication within a company.

_________ ties refer to relationships with coworkers, bosses, and others we know because of the roles we hold.

_________ refers to theemphasis given to spoken words and phrases.

Expressing feelings and emotions can facilitate coordinated action when communicating.

Matching ​Match each of the following descriptions with the communication term that best describes it. -​encoding

What term refers to work completed by traveling employees who use technology to communicate with the office as necessary from places such as client offices, airports, cars, and hotels?

The eyes are an important component of nonverbal communication.

Which of the following is NOT a receiver-based barrier to communication?

_________ communication occurs when higher-level employees communicate to those at lower levels the organization.

The internet allows people to access only the information they want, a broadcast technique called

Which type of noise occurs when there is more than one way to interpret the sender's message?

Which of the followingoccurs whenthe amount of information available exceeds our ability to process it?

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

Matching Match each of the following descriptions with the communication term that best describes it. -encoding