Question 1

Once a receiver provides feedback to a sender, the sender and receiver have engaged in

Accepted Answer

A)  nonverbal communication. 
B)  verbal communication. 
C)  one-way communication. 
D)  two-way communication. 
E)  body language. 
A)  nonverbal communication. 
B)  verbal communication. 
C)  one-way communication. 
D)  two-way communication. 
E)  body language.

Question 2

Poor encoding and decoding can be a result of channel ____________, which is anything that interferes with the communication process.

Accepted Answer

The answer of Poor encoding and decoding can be a...

Question 3

An employee providing feedback to upper management is an example of ____________________ communication.

Accepted Answer

The answer of An employee providing feedback to upper management...

Question 4

In much of the world, the thumb up sign means "O.K." But in Nigeria, Afghanistan, Iran, and parts of Italy and Greece it is an obscene insult and carries the same meaning as the middle finger in the U.S.This is an example of which type of communication barrier?

Accepted Answer

A)  misperception 
B)  filtering 
C)  cultural 
D)  jargon 
E)  semantics 
A)  misperception 
B)  filtering 
C)  cultural 
D)  jargon 
E)  semantics

Question 5

​Match each of the following descriptions with the type of communication noise it most clearly illustrates.
-loss of transmission

Accepted Answer

A) Harry says to Sally, "They say girls like a guy with a sense of humor, but that's a lie.I'm hilarious, yet girls never want to date me." Sally, a logician, laughs and says, "It's not a lie; you're just confusing necessity with sufficiency." Harry doesn't understand what she means. 
B) Oscar writes his friend an email, but the internet crashes just as he's about to send it. 
C) Harriet texts Agnes, "Where are we meeting them for dinner?" Agnes texts back, "At the Takara." But there are two Takaras in town, so Harriet still doesn't know where to go. 
D) Tom told Lily he'd send her the report by end of day Thursday.To Lily, "by end of day" means by the end of the working day, but to Tom, it means "by 11:59 pm." When Tom is still working on the report at 7pm on Thursday, he thinks he's ahead of schedule, whereas Lily already thinks he failed to come through. 
A) Harry says to Sally, "They say girls like a guy with a sense of humor, but that's a lie.I'm hilarious, yet girls never want to date me." Sally, a logician, laughs and says, "It's not a lie; you're just confusing necessity with sufficiency." Harry doesn't understand what she means. 
B) Oscar writes his friend an email, but the internet crashes just as he's about to send it. 
C) Harriet texts Agnes, "Where are we meeting them for dinner?" Agnes texts back, "At the Takara." But there are two Takaras in town, so Harriet still doesn't know where to go. 
D) Tom told Lily he'd send her the report by end of day Thursday.To Lily, "by end of day" means by the end of the working day, but to Tom, it means "by 11:59 pm." When Tom is still working on the report at 7pm on Thursday, he thinks he's ahead of schedule, whereas Lily already thinks he failed to come through.

Question 6

In a _________ culture, if an employee asks a manager for a raise and the answer is no, the manager might say, "That could be difficult."

Accepted Answer

A)  collectivistic 
B)  individualistic 
C)  low-context 
D)  high-context 
E)  none of these 
A)  collectivistic 
B)  individualistic 
C)  low-context 
D)  high-context 
E)  none of these

Question 7

Decoding is the process through which the symbols that represent the message are sent to the receiver.

Accepted Answer

A) True 
 B)False

Question 8

​Match each of the following descriptions with the type of communication noise it most clearly illustrates.
-​jargon

Accepted Answer

A) Harry says to Sally, "They say girls like a guy with a sense of humor, but that's a lie.I'm hilarious, yet girls never want to date me." Sally, a logician, laughs and says, "It's not a lie; you're just confusing necessity with sufficiency." Harry doesn't understand what she means. 
B) Oscar writes his friend an email, but the internet crashes just as he's about to send it. 
C) Harriet texts Agnes, "Where are we meeting them for dinner?" Agnes texts back, "At the Takara." But there are two Takaras in town, so Harriet still doesn't know where to go. 
D) Tom told Lily he'd send her the report by end of day Thursday.To Lily, "by end of day" means by the end of the working day, but to Tom, it means "by 11:59 pm." When Tom is still working on the report at 7pm on Thursday, he thinks he's ahead of schedule, whereas Lily already thinks he failed to come through. 
A) Harry says to Sally, "They say girls like a guy with a sense of humor, but that's a lie.I'm hilarious, yet girls never want to date me." Sally, a logician, laughs and says, "It's not a lie; you're just confusing necessity with sufficiency." Harry doesn't understand what she means. 
B) Oscar writes his friend an email, but the internet crashes just as he's about to send it. 
C) Harriet texts Agnes, "Where are we meeting them for dinner?" Agnes texts back, "At the Takara." But there are two Takaras in town, so Harriet still doesn't know where to go. 
D) Tom told Lily he'd send her the report by end of day Thursday.To Lily, "by end of day" means by the end of the working day, but to Tom, it means "by 11:59 pm." When Tom is still working on the report at 7pm on Thursday, he thinks he's ahead of schedule, whereas Lily already thinks he failed to come through.

Question 9

​Match each of the following descriptions with the type of communication noise it most clearly illustrates.
-​ambiguity

Accepted Answer

A) Harry says to Sally, "They say girls like a guy with a sense of humor, but that's a lie.I'm hilarious, yet girls never want to date me." Sally, a logician, laughs and says, "It's not a lie; you're just confusing necessity with sufficiency." Harry doesn't understand what she means. 
B) Oscar writes his friend an email, but the internet crashes just as he's about to send it. 
C) Harriet texts Agnes, "Where are we meeting them for dinner?" Agnes texts back, "At the Takara." But there are two Takaras in town, so Harriet still doesn't know where to go. 
D) Tom told Lily he'd send her the report by end of day Thursday.To Lily, "by end of day" means by the end of the working day, but to Tom, it means "by 11:59 pm." When Tom is still working on the report at 7pm on Thursday, he thinks he's ahead of schedule, whereas Lily already thinks he failed to come through. 
A) Harry says to Sally, "They say girls like a guy with a sense of humor, but that's a lie.I'm hilarious, yet girls never want to date me." Sally, a logician, laughs and says, "It's not a lie; you're just confusing necessity with sufficiency." Harry doesn't understand what she means. 
B) Oscar writes his friend an email, but the internet crashes just as he's about to send it. 
C) Harriet texts Agnes, "Where are we meeting them for dinner?" Agnes texts back, "At the Takara." But there are two Takaras in town, so Harriet still doesn't know where to go. 
D) Tom told Lily he'd send her the report by end of day Thursday.To Lily, "by end of day" means by the end of the working day, but to Tom, it means "by 11:59 pm." When Tom is still working on the report at 7pm on Thursday, he thinks he's ahead of schedule, whereas Lily already thinks he failed to come through.

Question 10

Which of the followingoccurs when less than the full amount of information is received due to withholding, ignoring, or distorting information?

Accepted Answer

A)  misperception 
B)  selective perception 
C)  filtering 
D)  information overload 
E)  none of these 
A)  misperception 
B)  selective perception 
C)  filtering 
D)  information overload 
E)  none of these

Question 11

Explain what portals are and how a business might use a portal.Use examples.

Accepted Answer

Portals are web-based platforms that pro

Question 12

The medium used to send information is called the

Accepted Answer

A)  decoder. 
B)  encoder. 
C)  channel. 
D)  message. 
E)  feedback. 
A)  decoder. 
B)  encoder. 
C)  channel. 
D)  message. 
E)  feedback.

Question 13

Matching
​Match each of the following descriptions with the communication term that best describes it.
-​message

Accepted Answer

A) ​Marty wants to text Jean, "I want to give you the job," but his thumbs shift to the left on the last word by accident, so instead he writes, "I want to give you the hiv." 
B) ​Marty uses a text message to let Jean know that he wants to give her the job. 
C) ​Marty wants to give Jean the job. 
D) ​Jean's phone is extremely dirty, so when she receives a text from Marty, she at first cannot read what it says. 
E) In response to Marty's text, Jean texts back, "When you said 'hiv' did you mean 'job?'"
F)​​Jean receives a text from Marty that says, "I want to give you the hiv." She assumes he meant "job," not "hiv," so she's delighted, because she wanted the job very much. 
A) ​Marty wants to text Jean, "I want to give you the job," but his thumbs shift to the left on the last word by accident, so instead he writes, "I want to give you the hiv." 
B) ​Marty uses a text message to let Jean know that he wants to give her the job. 
C) ​Marty wants to give Jean the job. 
D) ​Jean's phone is extremely dirty, so when she receives a text from Marty, she at first cannot read what it says. 
E) In response to Marty's text, Jean texts back, "When you said 'hiv' did you mean 'job?'"
F)​​Jean receives a text from Marty that says, "I want to give you the hiv." She assumes he meant "job," not "hiv," so she's delighted, because she wanted the job very much.

Question 14

Which of the following is NOT a suggestion for being a good listener?

Accepted Answer

A)  Repeatedly make logical connections between what the speaker has said. 
B)  Offer speakers honest, clear, timely, respectful, and relevant acknowledgment of what the speaker has said. 
C)  Give speakers clear nonverbal evidence that you are listening attentively. 
D)  Give speakers clear verbal evidence that you are listening attentively. 
E)  Do not react tounusual or inconsistent communication cues from the speaker. 
A)  Repeatedly make logical connections between what the speaker has said. 
B)  Offer speakers honest, clear, timely, respectful, and relevant acknowledgment of what the speaker has said. 
C)  Give speakers clear nonverbal evidence that you are listening attentively. 
D)  Give speakers clear verbal evidence that you are listening attentively. 
E)  Do not react tounusual or inconsistent communication cues from the speaker.

Question 15

Which of the following is NOT a guideline for giving effective presentations?

Accepted Answer

A)  Spend some time establishing rapport with the audience. 
B)  End with a bang. 
C)  Rely on notes as little as possible. 
D)  Channel nervous energy into enthusiasm. 
E)  Pace back and forth while making eye contact with the audience. 
A)  Spend some time establishing rapport with the audience. 
B)  End with a bang. 
C)  Rely on notes as little as possible. 
D)  Channel nervous energy into enthusiasm. 
E)  Pace back and forth while making eye contact with the audience.

Question 16

Which type of task interdependence requiresconstant communication and mutual adjustment for task completion?

Accepted Answer

A)  verbal interdependence 
B)  nonverbal interdependence 
C)  reciprocal interdependence 
D)  sequential interdependence 
E)  pooled interdependence 
A)  verbal interdependence 
B)  nonverbal interdependence 
C)  reciprocal interdependence 
D)  sequential interdependence 
E)  pooled interdependence

Question 17

_______________ is the richest communication medium because it has the capacity for immediate feedback, carries multiple cues, and uses natural language.

Accepted Answer

A)  Instant messaging 
B)  Email 
C)  Telephone 
D)  Face-to-face 
E)  Walkie-Talkie 
A)  Instant messaging 
B)  Email 
C)  Telephone 
D)  Face-to-face 
E)  Walkie-Talkie

Question 18

Which of the following statements about feedback is FALSE?

Accepted Answer

A)  Feedback can be simple or complex. 
B)  Feedback can be written or oral, but not nonverbal. 
C)  Feedback verifies whether the message was received. 
D)  Feedback is initiated by the receiver. 
E)  Feedback verifies whether the message was understood. 
A)  Feedback can be simple or complex. 
B)  Feedback can be written or oral, but not nonverbal. 
C)  Feedback verifies whether the message was received. 
D)  Feedback is initiated by the receiver. 
E)  Feedback verifies whether the message was understood.

Question 19

In _________, the sender communicates a message without expecting or getting any feedback from the receiver.

Accepted Answer

A)  nonverbal communication 
B)  verbal communication 
C)  one-way communication 
D)  two-way communication 
E)  body language 
A)  nonverbal communication 
B)  verbal communication 
C)  one-way communication 
D)  two-way communication 
E)  body language

Question 20

____ is any disturbance in the communication process that interferes with or distorts communication.

Accepted Answer

A)  Feedback 
B)  Decoding 
C)  Noise 
D)  Transmission 
E)  None of these 
A)  Feedback 
B)  Decoding 
C)  Noise 
D)  Transmission 
E)  None of these

Once a receiver provides feedback to a sender, the sender and receiver have engaged in

Poor encoding and decoding can be a result of channel ____________, which is anything that interferes with the communication process.

An employee providing feedback to upper management is an example of ____________________ communication.

In much of the world, the thumb up sign means "O.K." But in Nigeria, Afghanistan, Iran, and parts of Italy and Greece it is an obscene insult and carries the same meaning as the middle finger in the U.S.This is an example of which type of communication barrier?

Match each of the following descriptions with the type of communication noise it most clearly illustrates. -loss of transmission

In a _________ culture, if an employee asks a manager for a raise and the answer is no, the manager might say, "That could be difficult."

Decoding is the process through which the symbols that represent the message are sent to the receiver.

Match each of the following descriptions with the type of communication noise it most clearly illustrates. -jargon

Match each of the following descriptions with the type of communication noise it most clearly illustrates. -ambiguity

Which of the followingoccurs when less than the full amount of information is received due to withholding, ignoring, or distorting information?

Explain what portals are and how a business might use a portal.Use examples.

The medium used to send information is called the

Matching Match each of the following descriptions with the communication term that best describes it. -message

Which of the following is NOT a suggestion for being a good listener?

Which of the following is NOT a guideline for giving effective presentations?

Which type of task interdependence requiresconstant communication and mutual adjustment for task completion?

_______________ is the richest communication medium because it has the capacity for immediate feedback, carries multiple cues, and uses natural language.

Which of the following statements about feedback is FALSE?

In _________, the sender communicates a message without expecting or getting any feedback from the receiver.

____ is any disturbance in the communication process that interferes with or distorts communication.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

Exam 9: Communication

Once a receiver provides feedback to a sender, the sender and receiver have engaged in

Poor encoding and decoding can be a result of channel ____________, which is anything that interferes with the communication process.

An employee providing feedback to upper management is an example of ____________________ communication.

In much of the world, the thumb up sign means "O.K." But in Nigeria, Afghanistan, Iran, and parts of Italy and Greece it is an obscene insult and carries the same meaning as the middle finger in the U.S.This is an example of which type of communication barrier?

​Match each of the following descriptions with the type of communication noise it most clearly illustrates. -loss of transmission

In a _________ culture, if an employee asks a manager for a raise and the answer is no, the manager might say, "That could be difficult."

Decoding is the process through which the symbols that represent the message are sent to the receiver.

​Match each of the following descriptions with the type of communication noise it most clearly illustrates. -​jargon

​Match each of the following descriptions with the type of communication noise it most clearly illustrates. -​ambiguity

Which of the followingoccurs when less than the full amount of information is received due to withholding, ignoring, or distorting information?

Explain what portals are and how a business might use a portal.Use examples.

The medium used to send information is called the

Matching ​Match each of the following descriptions with the communication term that best describes it. -​message

Which of the following is NOT a suggestion for being a good listener?

Which of the following is NOT a guideline for giving effective presentations?

Which type of task interdependence requiresconstant communication and mutual adjustment for task completion?

_______________ is the richest communication medium because it has the capacity for immediate feedback, carries multiple cues, and uses natural language.

Which of the following statements about feedback is FALSE?

In _________, the sender communicates a message without expecting or getting any feedback from the receiver.

____ is any disturbance in the communication process that interferes with or distorts communication.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

Match each of the following descriptions with the type of communication noise it most clearly illustrates. -loss of transmission

Match each of the following descriptions with the type of communication noise it most clearly illustrates. -jargon

Match each of the following descriptions with the type of communication noise it most clearly illustrates. -ambiguity

Matching Match each of the following descriptions with the communication term that best describes it. -message