Question 1

Communication that is _________ typicallyconsists of messages about how to do a job, performance goals, the firm's policies, and how the company is performing.

Accepted Answer

A)  quick 
B)  horizontal 
C)  slow 
D)  upward 
E)  downward 
A)  quick 
B)  horizontal 
C)  slow 
D)  upward 
E)  downward

Question 2

In a _________ culture, people rely on nonverbal or situational cues to convey meaning.

Accepted Answer

A)  collectivistic 
B)  individualistic 
C)  low-context 
D)  high-context 
E)  none of these 
A)  collectivistic 
B)  individualistic 
C)  low-context 
D)  high-context 
E)  none of these

Question 3

Employees who telecommute have ______________ than those who do not.

Accepted Answer

A)  less social interaction with coworkers 
B)  higher commuting expenses 
C)  more interruptions during work time 
D)  less personal freedom 
E)  a greater need for corporate offices 
A)  less social interaction with coworkers 
B)  higher commuting expenses 
C)  more interruptions during work time 
D)  less personal freedom 
E)  a greater need for corporate offices

Question 4

Providing instructions for a work assignment is an example of ____________________ communication.

Accepted Answer

The answer of Providing instructions for a work assignment is...

Question 5

Noise can occur only during the encoding and decoding steps of the communication process.

Accepted Answer

A) True 
 B)False

Question 6

____________________ is the process by which the receiver of the message interprets its meaning.

Accepted Answer

The answer of ____________________ is the process by which the...

Question 7

_________ communication occurs when employees communicate across departments and levels.

Accepted Answer

A)  Upward 
B)  Downward 
C)  Horizontal 
D)  Diagonal 
E)  Formal 
A)  Upward 
B)  Downward 
C)  Horizontal 
D)  Diagonal 
E)  Formal

Question 8

_________ communication occurs when lower-level employees communicate to those at higher levels the organization.

Accepted Answer

A)  Upward 
B)  Downward 
C)  Horizontal 
D)  Diagonal 
E)  Formal 
A)  Upward 
B)  Downward 
C)  Horizontal 
D)  Diagonal 
E)  Formal

Question 9

Formal communications CANNOT be which one of the following?

Accepted Answer

A)  upward 
B)  downward 
C)  horizontal 
D)  diagonal 
E)  any of these can be formal communications 
A)  upward 
B)  downward 
C)  horizontal 
D)  diagonal 
E)  any of these can be formal communications

Question 10

Which of the following communication media has the lowest richness?

Accepted Answer

A)  telephone 
B)  formal written correspondence 
C)  email 
D)  videoconferencing 
E)  instant messaging 
A)  telephone 
B)  formal written correspondence 
C)  email 
D)  videoconferencing 
E)  instant messaging

Question 11

Compare and contrast formal and informal communication.Use examples.

Accepted Answer

Formal and informal communication are tw

Question 12

​Managers should try to insulate themselves from office gossip.

Accepted Answer

A) True 
 B)False

Question 13

Ivan is trying to understand the concern of an angry customer, but several employees keep interrupting the conversion.These interruptions are an example of

Accepted Answer

A)  static. 
B)  feedback. 
C)  miscommunication. 
D)  noise. 
E)  channel deficiency. 
A)  static. 
B)  feedback. 
C)  miscommunication. 
D)  noise. 
E)  channel deficiency.

Question 14

Which type of task interdependence has the fewest communication requirements?

Accepted Answer

A)  verbal interdependence 
B)  nonverbal interdependence 
C)  reciprocal interdependence 
D)  sequential interdependence 
E)  pooled interdependence 
A)  verbal interdependence 
B)  nonverbal interdependence 
C)  reciprocal interdependence 
D)  sequential interdependence 
E)  pooled interdependence

Question 15

The most prevalent form of organizational communication is oral communication.

Accepted Answer

A) True 
 B)False

Question 16

____________________ is the social process in which two or more parties exchange information and share meaning.

Accepted Answer

The answer of ____________________ is the social process in which...

Question 17

Pam, a human resources manager, thinks that the company's slow network is hurting productivity.She reaches out Vladimir, a digital technology manager, to discuss the problem.Which type of communication is this an example of?

Accepted Answer

A)  upward 
B)  downward 
C)  horizontal 
D)  diagonal 
E)  informal 
A)  upward 
B)  downward 
C)  horizontal 
D)  diagonal 
E)  informal

Question 18

Describe, discuss, and give examples of the various elements of nonverbal communication.

Accepted Answer

Nonverbal communication is the transmiss

Question 19

A communication medium that allows the speaker to conveyphysical presence, voice inflection, nonverbal cues, and picturesis said to have a high

Accepted Answer

A)  adaptability. 
B)  personal focus. 
C)  language variety. 
D)  ability to transmit multiple cues. 
E)  interactivity. 
A)  adaptability. 
B)  personal focus. 
C)  language variety. 
D)  ability to transmit multiple cues. 
E)  interactivity.

Question 20

Relationships based on friendship and choice are called _________ ties.​

Accepted Answer

A)  organizational 
B)  fraternal 
C)  community 
D)  informal 
E)  formal 
A)  organizational 
B)  fraternal 
C)  community 
D)  informal 
E)  formal

Communication that is _________ typicallyconsists of messages about how to do a job, performance goals, the firm's policies, and how the company is performing.

In a _________ culture, people rely on nonverbal or situational cues to convey meaning.

Employees who telecommute have ______________ than those who do not.

Providing instructions for a work assignment is an example of ____________________ communication.

Noise can occur only during the encoding and decoding steps of the communication process.

____________________ is the process by which the receiver of the message interprets its meaning.

_________ communication occurs when employees communicate across departments and levels.

_________ communication occurs when lower-level employees communicate to those at higher levels the organization.

Formal communications CANNOT be which one of the following?

Which of the following communication media has the lowest richness?

Compare and contrast formal and informal communication.Use examples.

Managers should try to insulate themselves from office gossip.

Ivan is trying to understand the concern of an angry customer, but several employees keep interrupting the conversion.These interruptions are an example of

Which type of task interdependence has the fewest communication requirements?

The most prevalent form of organizational communication is oral communication.

____________________ is the social process in which two or more parties exchange information and share meaning.

Pam, a human resources manager, thinks that the company's slow network is hurting productivity.She reaches out Vladimir, a digital technology manager, to discuss the problem.Which type of communication is this an example of?

Describe, discuss, and give examples of the various elements of nonverbal communication.

A communication medium that allows the speaker to conveyphysical presence, voice inflection, nonverbal cues, and picturesis said to have a high

Relationships based on friendship and choice are called _________ ties.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

Exam 9: Communication

Communication that is _________ typicallyconsists of messages about how to do a job, performance goals, the firm's policies, and how the company is performing.

In a _________ culture, people rely on nonverbal or situational cues to convey meaning.

Employees who telecommute have ______________ than those who do not.

Providing instructions for a work assignment is an example of ____________________ communication.

Noise can occur only during the encoding and decoding steps of the communication process.

____________________ is the process by which the receiver of the message interprets its meaning.

_________ communication occurs when employees communicate across departments and levels.

_________ communication occurs when lower-level employees communicate to those at higher levels the organization.

Formal communications CANNOT be which one of the following?

Which of the following communication media has the lowest richness?

Compare and contrast formal and informal communication.Use examples.

​Managers should try to insulate themselves from office gossip.

Ivan is trying to understand the concern of an angry customer, but several employees keep interrupting the conversion.These interruptions are an example of

Which type of task interdependence has the fewest communication requirements?

The most prevalent form of organizational communication is oral communication.

____________________ is the social process in which two or more parties exchange information and share meaning.

Pam, a human resources manager, thinks that the company's slow network is hurting productivity.She reaches out Vladimir, a digital technology manager, to discuss the problem.Which type of communication is this an example of?

Describe, discuss, and give examples of the various elements of nonverbal communication.

A communication medium that allows the speaker to conveyphysical presence, voice inflection, nonverbal cues, and picturesis said to have a high

Relationships based on friendship and choice are called _________ ties.​

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

Managers should try to insulate themselves from office gossip.

Relationships based on friendship and choice are called _________ ties.