Question 1

Organizations pursuing a differentiation strategy often try to develop a competitive advantage based on product _____________.

Accepted Answer

A)  intervention 
B)  integration 
C)  invitation 
D)  innovation 
E)  integrity 
A)  intervention 
B)  integration 
C)  invitation 
D)  innovation 
E)  integrity

Question 2

The organizational system has four basic categories of input from its environment: technological, financial, material, and human.

Accepted Answer

A) True 
 B)False

Question 3

​ Decades of research have reinforced some of what many people intuitively believe about OB and identified common misunderstandings, Which of the following questions could NOT be answered as a result of this research into OB?

Accepted Answer

A)  What goal level will best motivate my employees? 
B)  How important is job satisfaction to job performance? 
C)  Should I seek a promotion with a competing firm? 
D)  Is stress always bad? 
A)  What goal level will best motivate my employees? 
B)  How important is job satisfaction to job performance? 
C)  Should I seek a promotion with a competing firm? 
D)  Is stress always bad?

Question 4

Matching
Match each work outcome with the corresponding organizational behavior concept.What is each behavior an example of?
-lack of organizational commitment

Accepted Answer

A) Susan declines to take a job with another company even though it offers a higher salary and better benfits. 
B) Lydia steals, on average, 1-2 office staplers per month. 
C) Peter is beloved by his coworkers and boss, but he is actively looking for a higher-paying job. 
D) Hernando voluntarily creates a video guide for his coworkers explaining how to use the company's spreadsheet software. 
E) ​Bob sells, on average, 4-5 dining sets per week. 
A) Susan declines to take a job with another company even though it offers a higher salary and better benfits. 
B) Lydia steals, on average, 1-2 office staplers per month. 
C) Peter is beloved by his coworkers and boss, but he is actively looking for a higher-paying job. 
D) Hernando voluntarily creates a video guide for his coworkers explaining how to use the company's spreadsheet software. 
E) ​Bob sells, on average, 4-5 dining sets per week.

Question 5

Some outcomes can be studied at the individual, group, and organization levels.Which of the following is generally assessed at both the individual and organizational levels?

Accepted Answer

A)  Absenteeism 
B)  Financial performance 
C)  Survival 
D)  Norms 
E)  Cohesiveness 
A)  Absenteeism 
B)  Financial performance 
C)  Survival 
D)  Norms 
E)  Cohesiveness

Question 6

Which of the following is one of the specific perspectives of organizational behavior?

Accepted Answer

A)  people as technology users 
B)  people as resources 
C)  people as consumers 
D)  people as task environments 
E)  people as financial expenditures 
A)  people as technology users 
B)  people as resources 
C)  people as consumers 
D)  people as task environments 
E)  people as financial expenditures

Question 7

Matching
Match each work outcome with the corresponding organizational behavior concept.What is each behavior an example of?
-performance

Accepted Answer

A) Susan declines to take a job with another company even though it offers a higher salary and better benfits. 
B) Lydia steals, on average, 1-2 office staplers per month. 
C) Peter is beloved by his coworkers and boss, but he is actively looking for a higher-paying job. 
D) Hernando voluntarily creates a video guide for his coworkers explaining how to use the company's spreadsheet software. 
E) ​Bob sells, on average, 4-5 dining sets per week. 
A) Susan declines to take a job with another company even though it offers a higher salary and better benfits. 
B) Lydia steals, on average, 1-2 office staplers per month. 
C) Peter is beloved by his coworkers and boss, but he is actively looking for a higher-paying job. 
D) Hernando voluntarily creates a video guide for his coworkers explaining how to use the company's spreadsheet software. 
E) ​Bob sells, on average, 4-5 dining sets per week.

Question 8

In organizations, most situations and outcomes are contingent; that is, the precise relationship between any two variables is likely to be dependent on other variables.

Accepted Answer

A) True 
 B)False

Question 9

All organizational successes and failures result directly from

Accepted Answer

A)  stakeholder management. 
B)  comprehensive selection and placement. 
C)  supplier relationships. 
D)  the behaviors of many people. 
E)  the dynamics of the reward system of the organization. 
A)  stakeholder management. 
B)  comprehensive selection and placement. 
C)  supplier relationships. 
D)  the behaviors of many people. 
E)  the dynamics of the reward system of the organization.

Question 10

Which of the following are examples of technical skills? Select as many as apply.

Accepted Answer

A)  ​identifying which employee survey responses are likely to predict subsequent turnover 
B)  ​figuring out why the number of quality applicants to a 5-star restaurant is decreasing 
C)  ​coming up with a new product idea that will help your organization dominate a competitive market 
D)  ​persuading an employee to take on additional work during a busy shift 
E)  ensuring that a piece of medical software is in compliance with HIPAA regulations 
A)  ​identifying which employee survey responses are likely to predict subsequent turnover 
B)  ​figuring out why the number of quality applicants to a 5-star restaurant is decreasing 
C)  ​coming up with a new product idea that will help your organization dominate a competitive market 
D)  ​persuading an employee to take on additional work during a busy shift 
E)  ensuring that a piece of medical software is in compliance with HIPAA regulations

Question 11

A systems perspective keeps managers focused on both internal and environmental processes.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following are examples of diagnostic skills? Select as many as apply.

Accepted Answer

A)  ​designing a new logo for a major advertising client 
B)  ​figuring out why the number of quality applicants to a 5-star restaurant is decreasing 
C)  ​deciding whether or not to undertake a risky acquisition 
D)  providing negative feedback to an employee in a way that will correct her behavior without discouraging her 
E)  writing software code for a new search engine 
A)  ​designing a new logo for a major advertising client 
B)  ​figuring out why the number of quality applicants to a 5-star restaurant is decreasing 
C)  ​deciding whether or not to undertake a risky acquisition 
D)  providing negative feedback to an employee in a way that will correct her behavior without discouraging her 
E)  writing software code for a new search engine

Question 13

A manager who schedules department meetings to effectively disseminate important information to employees has high

Accepted Answer

A)  interpersonal skills. 
B)  technical skills. 
C)  diagnostic skills. 
D)  conceptual skills. 
E)  leadership skills. 
A)  interpersonal skills. 
B)  technical skills. 
C)  diagnostic skills. 
D)  conceptual skills. 
E)  leadership skills.

Question 14

From a universal perspective, managers try to identify the possible ways to solve problems based on organizational conditions.

Accepted Answer

A) True 
 B)False

Question 15

Matching
Match each work outcome with the corresponding organizational behavior concept.What is each behavior an example of?
-organizational commitment

Accepted Answer

A) Susan declines to take a job with another company even though it offers a higher salary and better benfits. 
B) Lydia steals, on average, 1-2 office staplers per month. 
C) Peter is beloved by his coworkers and boss, but he is actively looking for a higher-paying job. 
D) Hernando voluntarily creates a video guide for his coworkers explaining how to use the company's spreadsheet software. 
E) ​Bob sells, on average, 4-5 dining sets per week. 
A) Susan declines to take a job with another company even though it offers a higher salary and better benfits. 
B) Lydia steals, on average, 1-2 office staplers per month. 
C) Peter is beloved by his coworkers and boss, but he is actively looking for a higher-paying job. 
D) Hernando voluntarily creates a video guide for his coworkers explaining how to use the company's spreadsheet software. 
E) ​Bob sells, on average, 4-5 dining sets per week.

Question 16

What strategy focuses on company expansion, either organically or through acquisitions?

Accepted Answer

A)  differentiation 
B)  cost leadership 
C)  specialization 
D)  growth 
E)  domination 
A)  differentiation 
B)  cost leadership 
C)  specialization 
D)  growth 
E)  domination

Question 17

By designing jobs and establishing patterns of authority, the manager is performing the ____________________ function.

Accepted Answer

The answer of By designing jobs and establishing patterns of...

Question 18

Turnover occurs when people

Accepted Answer

A)  are called to jury duty 
B)  feign illness 
C)  get fired 
D)  quit their jobs 
E)  get promoted 
A)  are called to jury duty 
B)  feign illness 
C)  get fired 
D)  quit their jobs 
E)  get promoted

Question 19

Which is NOT an important reason for understanding organizational behavior?

Accepted Answer

A)  Most people are born and educated in organizations. 
B)  Government organizations regulate many of our activities. 
C)  Most adults spend the better part of their lives working in organizations. 
D)  Organizational behavior offers specific perspectives on the human side of management. 
E)  Sole proprietorships are increasing common for entrepreneurial organizations. 
A)  Most people are born and educated in organizations. 
B)  Government organizations regulate many of our activities. 
C)  Most adults spend the better part of their lives working in organizations. 
D)  Organizational behavior offers specific perspectives on the human side of management. 
E)  Sole proprietorships are increasing common for entrepreneurial organizations.

Question 20

Organizational behavior is a designated business function just like marketing and accounting.

Accepted Answer

A) True 
 B)False

Organizations pursuing a differentiation strategy often try to develop a competitive advantage based on product _____________.

The organizational system has four basic categories of input from its environment: technological, financial, material, and human.

Decades of research have reinforced some of what many people intuitively believe about OB and identified common misunderstandings, Which of the following questions could NOT be answered as a result of this research into OB?

Matching Match each work outcome with the corresponding organizational behavior concept.What is each behavior an example of? -lack of organizational commitment

Some outcomes can be studied at the individual, group, and organization levels.Which of the following is generally assessed at both the individual and organizational levels?

Which of the following is one of the specific perspectives of organizational behavior?

Matching Match each work outcome with the corresponding organizational behavior concept.What is each behavior an example of? -performance

In organizations, most situations and outcomes are contingent; that is, the precise relationship between any two variables is likely to be dependent on other variables.

All organizational successes and failures result directly from

Which of the following are examples of technical skills? Select as many as apply.

A systems perspective keeps managers focused on both internal and environmental processes.

Which of the following are examples of diagnostic skills? Select as many as apply.

A manager who schedules department meetings to effectively disseminate important information to employees has high

From a universal perspective, managers try to identify the possible ways to solve problems based on organizational conditions.

Matching Match each work outcome with the corresponding organizational behavior concept.What is each behavior an example of? -organizational commitment

What strategy focuses on company expansion, either organically or through acquisitions?

By designing jobs and establishing patterns of authority, the manager is performing the ____________________ function.

Turnover occurs when people

Which is NOT an important reason for understanding organizational behavior?

Organizational behavior is a designated business function just like marketing and accounting.

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

Exam 1: An Overview of Organizational Behavior

Organizations pursuing a differentiation strategy often try to develop a competitive advantage based on product _____________.

The organizational system has four basic categories of input from its environment: technological, financial, material, and human.

​ Decades of research have reinforced some of what many people intuitively believe about OB and identified common misunderstandings, Which of the following questions could NOT be answered as a result of this research into OB?

Matching Match each work outcome with the corresponding organizational behavior concept.What is each behavior an example of? -lack of organizational commitment

Some outcomes can be studied at the individual, group, and organization levels.Which of the following is generally assessed at both the individual and organizational levels?

Which of the following is one of the specific perspectives of organizational behavior?

Matching Match each work outcome with the corresponding organizational behavior concept.What is each behavior an example of? -performance

In organizations, most situations and outcomes are contingent; that is, the precise relationship between any two variables is likely to be dependent on other variables.

All organizational successes and failures result directly from

Which of the following are examples of technical skills? Select as many as apply.

A systems perspective keeps managers focused on both internal and environmental processes.

Which of the following are examples of diagnostic skills? Select as many as apply.

A manager who schedules department meetings to effectively disseminate important information to employees has high

From a universal perspective, managers try to identify the possible ways to solve problems based on organizational conditions.

Matching Match each work outcome with the corresponding organizational behavior concept.What is each behavior an example of? -organizational commitment

What strategy focuses on company expansion, either organically or through acquisitions?

By designing jobs and establishing patterns of authority, the manager is performing the ____________________ function.

Turnover occurs when people

Which is NOT an important reason for understanding organizational behavior?

Organizational behavior is a designated business function just like marketing and accounting.

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

Decades of research have reinforced some of what many people intuitively believe about OB and identified common misunderstandings, Which of the following questions could NOT be answered as a result of this research into OB?