Question 1

Over time, organizational behavior has gradually shifted from a situational perspective to a universal perspective.

Accepted Answer

A) True 
 B)False

Question 2

The _________ method relies on systematic studies that identify and replicate a result using a variety of methods, samples, and settings.

Accepted Answer

A)  philosophical 
B)  statistical 
C)  mathematical 
D)  scientific 
E)  ​humanist 
A)  philosophical 
B)  statistical 
C)  mathematical 
D)  scientific 
E)  ​humanist

Question 3

Managers use their interpersonal skills to understand cause-and-effect relationships.

Accepted Answer

A) True 
 B)False

Question 4

Most service-quality experts say that _______ is the most critical element in building a customer-oriented company.

Accepted Answer

A)  talent 
B)  management 
C)  ethics 
D)  compensation 
E)  communication 
A)  talent 
B)  management 
C)  ethics 
D)  compensation 
E)  communication

Question 5

According to Michael Porter, to have a competitive advantage, a company must ultimately be able to give customers _______________.

Accepted Answer

A)  the best possible product 
B)  the best possible service 
C)  the best possible price 
D)  superior value for their money 
E)  everything they want 
A)  the best possible product 
B)  the best possible service 
C)  the best possible price 
D)  superior value for their money 
E)  everything they want

Question 6

Match each term with its definition.
-There exists "one best way" that could be used in any organization,under any conditions, to achieve positive outcomes

Accepted Answer

A) System 
B) Universal perspective 
C) Situational perspective 
D) Interactionalism 
E) Scientific management 
A) System 
B) Universal perspective 
C) Situational perspective 
D) Interactionalism 
E) Scientific management

Question 7

Which of the following are examples of conceptual skills? Select as many as apply.

Accepted Answer

A)  figuring out which of two mutually exclusive market opportunities to pursue 
B)  deciding whether to undertake a risky acquisition 
C)  ​coming up with a new product idea that will help your organization dominate a competitive market 
D)  ​persuading an employee to take on additional work during a busy shift 
E)  determining which of three CEO candidates has the vision that is most compatible with the needs of the company 
A)  figuring out which of two mutually exclusive market opportunities to pursue 
B)  deciding whether to undertake a risky acquisition 
C)  ​coming up with a new product idea that will help your organization dominate a competitive market 
D)  ​persuading an employee to take on additional work during a busy shift 
E)  determining which of three CEO candidates has the vision that is most compatible with the needs of the company

Question 8

Match each term with its definition.
-An interrelated set of elements that function as a whole

Accepted Answer

A) System 
B) Universal perspective 
C) Situational perspective 
D) Interactionalism 
E) Scientific management 
A) System 
B) Universal perspective 
C) Situational perspective 
D) Interactionalism 
E) Scientific management

Question 9

The controlling function includes monitoring organizational behavior and taking corrective action when needed.

Accepted Answer

A) True 
 B)False

Question 10

A system is an interrelated set of elements that function as a whole.

Accepted Answer

A) True 
 B)False

Question 11

A person's ____________________ is an indicator of his or her efficiency and is measured in terms of the products or services created per unit of output.

Accepted Answer

A)  productivity 
B)  absenteeism 
C)  turnover 
D)  profitability 
E)  cost-effectiveness 
A)  productivity 
B)  absenteeism 
C)  turnover 
D)  profitability 
E)  cost-effectiveness

Question 12

A researcher is studying the relationship between age and diversity awareness and finds a negative correlation.What does that mean?

Accepted Answer

A)  As age increases, diversity awareness increases. 
B)  As age decreases, diversity awareness decreases. 
C)  As age increases, diversity awareness decreases. 
D)  A person's age doesn't affect her level of diversity awareness. 
E)  The study was inconclusive. 
A)  As age increases, diversity awareness increases. 
B)  As age decreases, diversity awareness decreases. 
C)  As age increases, diversity awareness decreases. 
D)  A person's age doesn't affect her level of diversity awareness. 
E)  The study was inconclusive.

Question 13

Walmart is famous for exemplifying the cost leadership strategy.Which of the following is Walmart likely to do?Select as many as apply.

Accepted Answer

A)  keep prices as low as possible 
B)  keep expenses as low as possible 
C)  rely heavily on low-wage employees 
D)  automate as few jobs as possible. 
E)  automate as many jobs as possible 
A)  keep prices as low as possible 
B)  keep expenses as low as possible 
C)  rely heavily on low-wage employees 
D)  automate as few jobs as possible. 
E)  automate as many jobs as possible

Question 14

Discuss the four basic managerial functions and how they related to organizational behavior.

Accepted Answer

answer not

Question 15

____ attempts to explain how people select, interpret, and change various situations.

Accepted Answer

A)  Interactionalism 
B)  Contextualism 
C)  Universalism 
D)  Individualism 
E)  Systems theory 
A)  Interactionalism 
B)  Contextualism 
C)  Universalism 
D)  Individualism 
E)  Systems theory

Question 16

Explain why it is important for managers to have a good understanding of organizational behavior.

Accepted Answer

answer not

Question 17

Interactionalism attempts to explain how people select, interpret, and change various situations.

Accepted Answer

A) True 
 B)False

Question 18

Organizational behavior is not defined as a business ____________________.

Accepted Answer

The answer of Organizational behavior is not defined as a...

Question 19

Matching
Match each work outcome with the corresponding organizational behavior concept.What is each behavior an example of?
-dysfunctional behavior

Accepted Answer

A) Susan declines to take a job with another company even though it offers a higher salary and better benfits. 
B) Lydia steals, on average, 1-2 office staplers per month. 
C) Peter is beloved by his coworkers and boss, but he is actively looking for a higher-paying job. 
D) Hernando voluntarily creates a video guide for his coworkers explaining how to use the company's spreadsheet software. 
E) ​Bob sells, on average, 4-5 dining sets per week. 
A) Susan declines to take a job with another company even though it offers a higher salary and better benfits. 
B) Lydia steals, on average, 1-2 office staplers per month. 
C) Peter is beloved by his coworkers and boss, but he is actively looking for a higher-paying job. 
D) Hernando voluntarily creates a video guide for his coworkers explaining how to use the company's spreadsheet software. 
E) ​Bob sells, on average, 4-5 dining sets per week.

Question 20

Businesses pursuing a ______________ strategy focus on a narrow market segment or niche.

Accepted Answer

A)  cost leadership 
B)  differentiation 
C)  specialization 
D)  growth 
E)  psychological 
A)  cost leadership 
B)  differentiation 
C)  specialization 
D)  growth 
E)  psychological

Over time, organizational behavior has gradually shifted from a situational perspective to a universal perspective.

The _________ method relies on systematic studies that identify and replicate a result using a variety of methods, samples, and settings.

Managers use their interpersonal skills to understand cause-and-effect relationships.

Most service-quality experts say that _______ is the most critical element in building a customer-oriented company.

According to Michael Porter, to have a competitive advantage, a company must ultimately be able to give customers _______________.

Match each term with its definition. -There exists "one best way" that could be used in any organization,under any conditions, to achieve positive outcomes

Which of the following are examples of conceptual skills? Select as many as apply.

Match each term with its definition. -An interrelated set of elements that function as a whole

The controlling function includes monitoring organizational behavior and taking corrective action when needed.

A system is an interrelated set of elements that function as a whole.

A person's ____________________ is an indicator of his or her efficiency and is measured in terms of the products or services created per unit of output.

A researcher is studying the relationship between age and diversity awareness and finds a negative correlation.What does that mean?

Walmart is famous for exemplifying the cost leadership strategy.Which of the following is Walmart likely to do?Select as many as apply.

Discuss the four basic managerial functions and how they related to organizational behavior.

____ attempts to explain how people select, interpret, and change various situations.

Explain why it is important for managers to have a good understanding of organizational behavior.

Interactionalism attempts to explain how people select, interpret, and change various situations.

Organizational behavior is not defined as a business ____________________.

Matching Match each work outcome with the corresponding organizational behavior concept.What is each behavior an example of? -dysfunctional behavior

Businesses pursuing a ______________ strategy focus on a narrow market segment or niche.

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

Exam 1: An Overview of Organizational Behavior

Over time, organizational behavior has gradually shifted from a situational perspective to a universal perspective.

The _________ method relies on systematic studies that identify and replicate a result using a variety of methods, samples, and settings.

Managers use their interpersonal skills to understand cause-and-effect relationships.

Most service-quality experts say that _______ is the most critical element in building a customer-oriented company.

According to Michael Porter, to have a competitive advantage, a company must ultimately be able to give customers _______________.

Match each term with its definition. -There exists "one best way" that could be used in any organization,under any conditions, to achieve positive outcomes

Which of the following are examples of conceptual skills? Select as many as apply.

Match each term with its definition. -An interrelated set of elements that function as a whole

The controlling function includes monitoring organizational behavior and taking corrective action when needed.

A system is an interrelated set of elements that function as a whole.

A person's ____________________ is an indicator of his or her efficiency and is measured in terms of the products or services created per unit of output.

A researcher is studying the relationship between age and diversity awareness and finds a negative correlation.What does that mean?

Walmart is famous for exemplifying the cost leadership strategy.Which of the following is Walmart likely to do?Select as many as apply.

Discuss the four basic managerial functions and how they related to organizational behavior.

____ attempts to explain how people select, interpret, and change various situations.

Explain why it is important for managers to have a good understanding of organizational behavior.

Interactionalism attempts to explain how people select, interpret, and change various situations.

Organizational behavior is not defined as a business ____________________.

Matching Match each work outcome with the corresponding organizational behavior concept.What is each behavior an example of? -dysfunctional behavior

Businesses pursuing a ______________ strategy focus on a narrow market segment or niche.

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters