Question 1

A process is said to be in statistical control when ,______  , and _______ _ of its distribution does not change over time.

Accepted Answer

location,

Question 2

Historically, the average proportion of defective bars has been 0.015. Samples will be of 100 bars each. Construct a p- chart using z = 3. What is the value of UCL?

Accepted Answer

A)  less than or equal to 0.050 
B)  greater than 0.050 but less than or equal to 0.060 
C)  greater than 0.060 but less than or equal to 0.070 
D)  greater than 0.070 
A)  less than or equal to 0.050 
B)  greater than 0.050 but less than or equal to 0.060 
C)  greater than 0.060 but less than or equal to 0.070 
D)  greater than 0.070

Question 3

Historically, the average time to service a customer complaint has been 3 days and the standard deviation has been 0.50 day. Management would like to specify the control limits for an $\bar { X- }$chart with a sample size of 10 and 3 sigma limits. The LCL for the chart would be

Accepted Answer

A)  less than 2.40. 
B)  greater than 2.40 but less than or equal to 2.45. 
C)  greater than 2.45 but less than or equal to 2.50. 
D)  greater than 2.50. 
A)  less than 2.40. 
B)  greater than 2.40 but less than or equal to 2.45. 
C)  greater than 2.45 but less than or equal to 2.50. 
D)  greater than 2.50.

Question 4

At which of the following levels will the cost of detecting product defects be the highest?

Accepted Answer

A)  customer 
B)  process 
C)  raw material 
D)  final testing 
A)  customer 
B)  process 
C)  raw material 
D)  final testing

Question 5

A process is said to be in statistical control when the location, spread, or shape of its distribution changes over time.

Accepted Answer

A) True 
 B)False

Question 6

Which one of the following statements is TRUE?

Accepted Answer

A)  Appraisal costs increase as quality consistency decreases. 
B)  Appraisal costs increase as quality level increases. 
C)  Appraisal costs decrease as quality level decreases. 
D)  Appraisal costs increase as quality consistency increases. 
A)  Appraisal costs increase as quality consistency decreases. 
B)  Appraisal costs increase as quality level increases. 
C)  Appraisal costs decrease as quality level decreases. 
D)  Appraisal costs increase as quality consistency increases.

Question 7

______ costs are incurred in assessing the level of quality attained by the operating system.

Accepted Answer

The answer of ______ costs are incurred in assessing the...

Question 8

Consumers consider various aspects when defining quality in terms of high- performance design. Consideration of the lifespan of a product before it begins to deteriorate or no longer functions at an acceptable level refers to which one of these aspects?

Accepted Answer

A)  durability 
B)  basic performance 
C)  reliability 
D)  support 
A)  durability 
B)  basic performance 
C)  reliability 
D)  support

Question 9

Benchmarking involves four basic steps, which are

Accepted Answer

A)  plan, do, check, and act. 
B)  find, do, change, and calibrate. 
C)  search, check, systematize, and act. 
D)  planning, analysis, integration, and action. 
A)  plan, do, check, and act. 
B)  find, do, change, and calibrate. 
C)  search, check, systematize, and act. 
D)  planning, analysis, integration, and action.

Question 10

One of the principles that total quality management (TQM) stresses is employee involvement.

Accepted Answer

A) True 
 B)False

Question 11

How does SPC help companies implement continuous improvement programs?

Accepted Answer

The feedback from out- of- control signa

Question 12

A(n) ______ is a form used to record the frequency of occurrence of certain product or service characteristics related to quality.

Accepted Answer

The answer of A(n) ______ is a form used to...

Question 13

In SPC, the distribution of sample means

Accepted Answer

A)  can be approximated by the normal distribution. 
B)  will have greater variability than the process distribution. 
C)  cannot be used for control charts because the variability is understated. 
D)  will always have a mean greater than the process distribution because of the sample size. 
A)  can be approximated by the normal distribution. 
B)  will have greater variability than the process distribution. 
C)  cannot be used for control charts because the variability is understated. 
D)  will always have a mean greater than the process distribution because of the sample size.

Question 14

Purely random, unidentifiable sources of variation that are unavoidable with an existing process make it impossible to apply statistical process control techniques.

Accepted Answer

A) True 
 B)False

Question 15

Which one of the following statements about total quality management is TRUE?

Accepted Answer

A)  Finding the best "percent defective" level is a trade- off between process costs and the losses caused by poor quality. 
B)  Although poor quality increases overall costs, studies have failed to find any correlation between quality and market share. 
C)  Quality prevention is concerned with detection of quality errors, whereas quality control is concerned with both the detection and prevention of quality problems. 
D)  The consumer's perception of quality does not depend on psychological impressions. 
A)  Finding the best "percent defective" level is a trade- off between process costs and the losses caused by poor quality. 
B)  Although poor quality increases overall costs, studies have failed to find any correlation between quality and market share. 
C)  Quality prevention is concerned with detection of quality errors, whereas quality control is concerned with both the detection and prevention of quality problems. 
D)  The consumer's perception of quality does not depend on psychological impressions.

Question 16

A manufacturer of silk inspects each bolt of material at the end of the manufacturing process. When the process is in control, it averages 11 defects per bolt. If a 3- sigma control limit is desired, what is the lower control limit?

Accepted Answer

A)  less than or equal to 0 
B)  greater than 0 but less than or equal to 1 
C)  greater than 1 but less than or equal to 2 
D)  greater than 2 
A)  less than or equal to 0 
B)  greater than 0 but less than or equal to 1 
C)  greater than 1 but less than or equal to 2 
D)  greater than 2

Question 17

Describe the three standards of ISO that are being adopted by may leading firms.

Accepted Answer

The first, ISO 14000, focused on environ

Question 18

Which one of the following is a consequence of external failures?

Accepted Answer

A)  more rework 
B)  longer lead times 
C)  more litigation costs 
D)  lower product costs 
A)  more rework 
B)  longer lead times 
C)  more litigation costs 
D)  lower product costs

Question 19

Which of the following statements is TRUE?

Accepted Answer

A)  A process can be out of statistical control but still exhibit process capability. 
B)  Process capability refers to the ability to meet a product's design specifications. 
C)  Process capability can be determined for manufactured products only, not services. 
D)  A process in statistical control necessarily exhibits process capability. 
A)  A process can be out of statistical control but still exhibit process capability. 
B)  Process capability refers to the ability to meet a product's design specifications. 
C)  Process capability can be determined for manufactured products only, not services. 
D)  A process in statistical control necessarily exhibits process capability.

Question 20

Appraisal costs are associated with preventing defects before they happen.

Accepted Answer

A) True 
 B)False

A process is said to be in statistical control when , , and _ _ of its distribution does not change over time.

Historically, the average proportion of defective bars has been 0.015. Samples will be of 100 bars each. Construct a p- chart using z = 3. What is the value of UCL?

Historically, the average time to service a customer complaint has been 3 days and the standard deviation has been 0.50 day. Management would like to specify the control limits for an $\bar { X- }$ chart with a sample size of 10 and 3 sigma limits. The LCL for the chart would be

At which of the following levels will the cost of detecting product defects be the highest?

A process is said to be in statistical control when the location, spread, or shape of its distribution changes over time.

Which one of the following statements is TRUE?

______ costs are incurred in assessing the level of quality attained by the operating system.

Consumers consider various aspects when defining quality in terms of high- performance design. Consideration of the lifespan of a product before it begins to deteriorate or no longer functions at an acceptable level refers to which one of these aspects?

Benchmarking involves four basic steps, which are

One of the principles that total quality management (TQM) stresses is employee involvement.

How does SPC help companies implement continuous improvement programs?

A(n) ______ is a form used to record the frequency of occurrence of certain product or service characteristics related to quality.

In SPC, the distribution of sample means

Purely random, unidentifiable sources of variation that are unavoidable with an existing process make it impossible to apply statistical process control techniques.

Which one of the following statements about total quality management is TRUE?

A manufacturer of silk inspects each bolt of material at the end of the manufacturing process. When the process is in control, it averages 11 defects per bolt. If a 3- sigma control limit is desired, what is the lower control limit?

Describe the three standards of ISO that are being adopted by may leading firms.

Which one of the following is a consequence of external failures?

Which of the following statements is TRUE?

Appraisal costs are associated with preventing defects before they happen.

Creating Customer Value

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Process Configuration

Capacity

Waiting Lines

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters

Exam 7: Inventory Management

A process is said to be in statistical control when ,______ , and _______ _ of its distribution does not change over time.

Historically, the average proportion of defective bars has been 0.015. Samples will be of 100 bars each. Construct a p- chart using z = 3. What is the value of UCL?

Historically, the average time to service a customer complaint has been 3 days and the standard deviation has been 0.50 day. Management would like to specify the control limits for an X−ˉ\bar { X- }X−ˉ​ chart with a sample size of 10 and 3 sigma limits. The LCL for the chart would be

At which of the following levels will the cost of detecting product defects be the highest?

A process is said to be in statistical control when the location, spread, or shape of its distribution changes over time.

Which one of the following statements is TRUE?

______ costs are incurred in assessing the level of quality attained by the operating system.

Consumers consider various aspects when defining quality in terms of high- performance design. Consideration of the lifespan of a product before it begins to deteriorate or no longer functions at an acceptable level refers to which one of these aspects?

Benchmarking involves four basic steps, which are

One of the principles that total quality management (TQM) stresses is employee involvement.

How does SPC help companies implement continuous improvement programs?

A(n) ______ is a form used to record the frequency of occurrence of certain product or service characteristics related to quality.

In SPC, the distribution of sample means

Purely random, unidentifiable sources of variation that are unavoidable with an existing process make it impossible to apply statistical process control techniques.

Which one of the following statements about total quality management is TRUE?

A manufacturer of silk inspects each bolt of material at the end of the manufacturing process. When the process is in control, it averages 11 defects per bolt. If a 3- sigma control limit is desired, what is the lower control limit?

Describe the three standards of ISO that are being adopted by may leading firms.

Which one of the following is a consequence of external failures?

Which of the following statements is TRUE?

Appraisal costs are associated with preventing defects before they happen.

Creating Customer Value

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Process Configuration

Capacity

Waiting Lines

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters

A process is said to be in statistical control when , , and _ _ of its distribution does not change over time.

Historically, the average time to service a customer complaint has been 3 days and the standard deviation has been 0.50 day. Management would like to specify the control limits for an $\bar { X- }$ chart with a sample size of 10 and 3 sigma limits. The LCL for the chart would be