Exam 7: Inventory Management

Table $7.1$ Factors for Calculating Three- Sigma Limits for the $\overline { \bar { X } }$ - chart and $R$ - chart -A milling operation has historically produced an average thickness of 0.005 inch with an average range of 0.0015 inch. Currently, the first three items from each batch of 20 are inspected. Use Table 1.. What is the value of the $UC L \overline{_\mathrm{X}} ?$

Quality function deployment is a means of translating customer requirements into the appropriate technical requirements at each stage of product or service development and during production.

Improving quality seems to be a strategic weapon in gaining market share. However, improving quality entails allocation of resources and effort. Which one of the following costs increases to improve quality?

____refers to how well the product or service performs its intended purpose.

A machine that produces more lighter than heavier boxes has a process distribution that is

The advantage of variable measurements is that they can be quickly counted compared to attribute measurements.

Which one of the following is part of prevention costs?

is an approach to teamwork that moves responsibility for decision farther down the organizational chart ______ to the level of the employee actually doing the job.

Table $7.4$ The manager of Kewpie has recently implemented an attribute- based process control method. The accompanying table shows the results of five different samples of dolls from the five weeks of production after the process control method was implemented. -Assume that the newly implemented control chart has a central line of p = 0.10, with the standard deviation computed from this original value. Assume also that z = 2 is used for defining the control limits and sample sizes of 100 dolls. What can be said about the doll- making process based on the first five weeks of experience from Table 7.4?

What are the key factors for controlling supplier quality?

Inspection stations

Judging service quality on the basis of how a service provider is dressed and how courteous and friendly they are is considered

______ teams are composed of a small group of employees that work together to produce a major portion, or sometimes all, of a project or service.

One function of control charts for variables is to monitor the mean of the process distribution.

Table 7.3 Sample Number Number Defective 1 1 2 4 3 2 4 4 5 0 -Samples of 100 checks each were taken at a bank from an encoding machine (which records the amount of a check) over a five- day period. Details are summarized in the Table 7.3. If the bank were to use the average proportion defective from these five samples as the central line for a process control chart, what would be the central line?

A product has five major components with individual reliabilities of 0.95, 0.98, 0.97, 0.98, and 0.99. What is the reliability of the product?

Explain the role that quality circles serve as a means for improving quality and competitiveness.

______ means that customers expect the product or services they buy to meet or exceed certain advertised levels of performance.

Which one of the following statements concerning TQM is FALSE?

The foundation to Deming's philosophy to quality management is statistical process control (SPC).