Question 1

Quality function deployment (QFD) is a key to improving quality through TQM because

Accepted Answer

A)  it is a method to optimally locate inspection stations in a manufacturing plant. 
B)  it advocates functional silos for greater efficiency. 
C)  it is a means of translating customer requirements into the appropriate technical requirements of a product or service. 
D)  it strategically positions the quality function in an organization chart. 
A)  it is a method to optimally locate inspection stations in a manufacturing plant. 
B)  it advocates functional silos for greater efficiency. 
C)  it is a means of translating customer requirements into the appropriate technical requirements of a product or service. 
D)  it strategically positions the quality function in an organization chart. C

Question 2

Whose teachings regarding quality management emphasized the role of project teams to achieve periodic "breakthrough" improvements that provide dramatic gains to address chronic quality problems?

Accepted Answer

A)  Joseph M. Juran 
B)  W. Edwards Deming 
C)  F.W. Taylor 
D)  Philip Crosby 
A)  Joseph M. Juran 
B)  W. Edwards Deming 
C)  F.W. Taylor 
D)  Philip Crosby A

Question 3

Assignable causes of variation include any variable- causing factors that can be identified and eliminated.

Accepted Answer

A) True 
 B)False  True

Question 4

Table $7.1$
Factors for Calculating Three- Sigma Limits for the $\overline { \bar { X } }$ - chart and $R$ - chart

-A milling operation has historically produced an average thickness of 0.005 inch with an average range of 0.015 inch. Currently, the first three items from each batch of 20 are inspected. Use Table 7.1 What is the value of the $$L C L \bar { X } ?$$

Accepted Answer

A)  less than or equal to 0.00100 
B)  greater than 0.00100 but less than or equal to 0.00299 
C)  greater than 0.00299 but less than or equal to 0.00499 
D)  greater than 0.00499 
A)  less than or equal to 0.00100 
B)  greater than 0.00100 but less than or equal to 0.00299 
C)  greater than 0.00299 but less than or equal to 0.00499 
D)  greater than 0.00499

Question 5

The philosophy behind problem- solving teams is that the people who are directly responsible for making the product or providing the service will be best able to consider ways to solve a problem.

Accepted Answer

A) True 
 B)False

Question 6

Which one of the following statements about quality is generally FALSE?

Accepted Answer

A)  Consumer perceptions of quality may be influenced by different factors at different stages in the buying process. 
B)  An example of a "support" quality of service is the number of errors in a bank statement. 
C)  Internal to a manufacturing organization, quality usually means conformance to specifications. 
D)  Production workers, rather than management, must shoulder all of the responsibility for good quality. 
A)  Consumer perceptions of quality may be influenced by different factors at different stages in the buying process. 
B)  An example of a "support" quality of service is the number of errors in a bank statement. 
C)  Internal to a manufacturing organization, quality usually means conformance to specifications. 
D)  Production workers, rather than management, must shoulder all of the responsibility for good quality.

Question 7

A process is said to be in statistical control only when the

Accepted Answer

A)  process produces output within the specifications. 
B)  variance of the output does not change over time. 
C)  mean of the output does not change over time. 
D)  dimensions of its distribution don't change over time. 
A)  process produces output within the specifications. 
B)  variance of the output does not change over time. 
C)  mean of the output does not change over time. 
D)  dimensions of its distribution don't change over time.

Question 8

Which one of the following statements is TRUE?

Accepted Answer

A)  With due diligence, variation in a process can be completely eliminated. 
B)  No two products are exactly alike because the processes that produce them contain many sources of variation, even if the process is a machine. 
C)  Common causes of variation are those factors that can be identified as commonly occurring at a particular process. 
D)  SPC and TQM are two competing techniques for quality control. 
A)  With due diligence, variation in a process can be completely eliminated. 
B)  No two products are exactly alike because the processes that produce them contain many sources of variation, even if the process is a machine. 
C)  Common causes of variation are those factors that can be identified as commonly occurring at a particular process. 
D)  SPC and TQM are two competing techniques for quality control.

Question 9

Fitness for use refers to how well the product or service performs its intended purpose.

Accepted Answer

A) True 
 B)False

Question 10

Which one of the following techniques will help management trace customer complaints directly to the operations involved?

Accepted Answer

A)  specification management 
B)  cause- and- effect diagram 
C)  quality circles 
D)  quality engineering 
A)  specification management 
B)  cause- and- effect diagram 
C)  quality circles 
D)  quality engineering

Question 11

One way to achieve employee involvement is through the use of teams.

Accepted Answer

A) True 
 B)False

Question 12

One chart commonly used for quality measures based on product or service attributes is the X- bar chart.

Accepted Answer

A) True 
 B)False

Question 13

External failure costs arise when a defect is discovered after the customer has received the product or service.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements about total quality management is FALSE?

Accepted Answer

A)  Workers have the authority to stop a production line if they see quality problems. 
B)  Total quality management involves all employees in an organization. 
C)  The quality control department, not workers, has primary responsibility for quality reliability. 
D)  Quality reliability has a higher priority than does the level of output. 
A)  Workers have the authority to stop a production line if they see quality problems. 
B)  Total quality management involves all employees in an organization. 
C)  The quality control department, not workers, has primary responsibility for quality reliability. 
D)  Quality reliability has a higher priority than does the level of output.

Question 15

How can "quality be free"?

Accepted Answer

The costs of improving quality

Question 16

Quality engineering is an approach that involves combining engineering and statistical methods to reduce costs and improve quality by optimizing product design and manufacturing processes.

Accepted Answer

A) True 
 B)False

Question 17

The "hub" or centre of the TQM Wheel is customer satisfaction.

Accepted Answer

A) True 
 B)False

Question 18

The upper and lower specifications for a service are 10 min. and 8 min., respectively. The process standard deviation is 0.25 min. and the process average is 9 min. What conclusion can be drawn?

Accepted Answer

A)  The process is capable. 
B)  The process is not capable because the process average is out of control. 
C)  The process is not capable because the process variability is too great. 
D)  The specifications should be changed to 9.75 and 8.25, respectively. 
A)  The process is capable. 
B)  The process is not capable because the process average is out of control. 
C)  The process is not capable because the process variability is too great. 
D)  The specifications should be changed to 9.75 and 8.25, respectively.

Question 19

______ is the application of statistical techniques to determine whether the output of a process conforms to the product or service design.

Accepted Answer

Statistica

Question 20

$$\begin{array}{l}
\text { Table } 7.3\
\begin{array} { | c | l | } 
\hline \text { Sample Number } & \text { Number Defective } \
\hline 1 & 1 \
2 & 4 \
3 & 2 \
4 & 4 \
5 & 0 \
\hline
\end{array}
\end{array}$$
-Use the information from Table 7.3. What is the upper control limit (UCL) if the bank were to use z = 2 and a sample size of 100?

Accepted Answer

A)  less than or equal to 0.02 
B)  greater than 0.02 but less than or equal to 0.04 
C)  greater than 0.04 but less than or equal to 0.06 
D)  greater than 0.06 
A)  less than or equal to 0.02 
B)  greater than 0.02 but less than or equal to 0.04 
C)  greater than 0.04 but less than or equal to 0.06 
D)  greater than 0.06

Quality function deployment (QFD) is a key to improving quality through TQM because

Whose teachings regarding quality management emphasized the role of project teams to achieve periodic "breakthrough" improvements that provide dramatic gains to address chronic quality problems?

Assignable causes of variation include any variable- causing factors that can be identified and eliminated.

The philosophy behind problem- solving teams is that the people who are directly responsible for making the product or providing the service will be best able to consider ways to solve a problem.

Which one of the following statements about quality is generally FALSE?

A process is said to be in statistical control only when the

Which one of the following statements is TRUE?

Fitness for use refers to how well the product or service performs its intended purpose.

Which one of the following techniques will help management trace customer complaints directly to the operations involved?

One way to achieve employee involvement is through the use of teams.

One chart commonly used for quality measures based on product or service attributes is the X- bar chart.

External failure costs arise when a defect is discovered after the customer has received the product or service.

Which of the following statements about total quality management is FALSE?

How can "quality be free"?

Quality engineering is an approach that involves combining engineering and statistical methods to reduce costs and improve quality by optimizing product design and manufacturing processes.

The "hub" or centre of the TQM Wheel is customer satisfaction.

The upper and lower specifications for a service are 10 min. and 8 min., respectively. The process standard deviation is 0.25 min. and the process average is 9 min. What conclusion can be drawn?

______ is the application of statistical techniques to determine whether the output of a process conforms to the product or service design.

Table 7.3 Sample Number Number Defective 1 1 2 4 3 2 4 4 5 0 -Use the information from Table 7.3. What is the upper control limit (UCL) if the bank were to use z = 2 and a sample size of 100?

Creating Customer Value

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Process Configuration

Capacity

Waiting Lines

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters

Exam 7: Inventory Management

Quality function deployment (QFD) is a key to improving quality through TQM because

Whose teachings regarding quality management emphasized the role of project teams to achieve periodic "breakthrough" improvements that provide dramatic gains to address chronic quality problems?

Assignable causes of variation include any variable- causing factors that can be identified and eliminated.

The philosophy behind problem- solving teams is that the people who are directly responsible for making the product or providing the service will be best able to consider ways to solve a problem.

Which one of the following statements about quality is generally FALSE?

A process is said to be in statistical control only when the

Which one of the following statements is TRUE?

Fitness for use refers to how well the product or service performs its intended purpose.

Which one of the following techniques will help management trace customer complaints directly to the operations involved?

One way to achieve employee involvement is through the use of teams.

One chart commonly used for quality measures based on product or service attributes is the X- bar chart.

External failure costs arise when a defect is discovered after the customer has received the product or service.

Which of the following statements about total quality management is FALSE?

How can "quality be free"?

Quality engineering is an approach that involves combining engineering and statistical methods to reduce costs and improve quality by optimizing product design and manufacturing processes.

The "hub" or centre of the TQM Wheel is customer satisfaction.

The upper and lower specifications for a service are 10 min. and 8 min., respectively. The process standard deviation is 0.25 min. and the process average is 9 min. What conclusion can be drawn?

______ is the application of statistical techniques to determine whether the output of a process conforms to the product or service design.

Table 7.3 Sample Number Number Defective 1 1 2 4 3 2 4 4 5 0 -Use the information from Table 7.3. What is the upper control limit (UCL) if the bank were to use z = 2 and a sample size of 100?

Creating Customer Value

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Process Configuration

Capacity

Waiting Lines

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters