Question 1

Continuous improvement is a philosophy that

Accepted Answer

A)  ensures there are plenty of quality inspectors to find areas for improvement. 
B)  utilizes problem- solving techniques within work teams. 
C)  waits until a big problem occurs, then systematically solves it. 
D)  encourages the use of statistical process control specialists to reduce the need for employees to learn complicated statistical methods. 
A)  ensures there are plenty of quality inspectors to find areas for improvement. 
B)  utilizes problem- solving techniques within work teams. 
C)  waits until a big problem occurs, then systematically solves it. 
D)  encourages the use of statistical process control specialists to reduce the need for employees to learn complicated statistical methods.

Question 2

Whose philosophy of quality management focused on advocating continuous improvement of production processes to achieve conformance to specifications and reducing variability?

Accepted Answer

A)  W. Edwards Deming 
B)  Philip Crosby 
C)  Joseph M. Juran 
D)  F.W. Taylor 
A)  W. Edwards Deming 
B)  Philip Crosby 
C)  Joseph M. Juran 
D)  F.W. Taylor

Question 3

The cause- and- effect diagram is a method that

Accepted Answer

A)  was developed by W. Edwards Deming. 
B)  reduces the frequency of product design. 
C)  relates a product defect to its potential contributing factors. 
D)  helps management develop quality circles. 
A)  was developed by W. Edwards Deming. 
B)  reduces the frequency of product design. 
C)  relates a product defect to its potential contributing factors. 
D)  helps management develop quality circles.

Question 4

One of the principles that total quality management (TQM) stresses is process reengineering.

Accepted Answer

A) True 
 B)False

Question 5

A service requires three steps. At each step there is the chance that something will go wrong. The reliabilities of each step are 0.70, 0.90, and 0.98. What is the reliability of the total service?

Accepted Answer

A)  less than or equal to 0.55 
B)  greater than 0.55 but less than or equal to 0.60 
C)  greater than 0.60 but less than or equal to 0.65 
D)  greater than 0.65 
A)  less than or equal to 0.55 
B)  greater than 0.55 but less than or equal to 0.60 
C)  greater than 0.60 but less than or equal to 0.65 
D)  greater than 0.65

Question 6

Six sigma is a comprehensive and flexible system for achieving, sustaining, and maximizing business success by minimizing defects and variability in processes.

Accepted Answer

A) True 
 B)False

Question 7

Which one of the following statements relating to quality is TRUE?

Accepted Answer

A)  A distribution of sample means has more variance than the process distribution itself. 
B)  Sampling is a better approach (than 100 percent inspection) when the cost of accepting a defective item is very high. 
C)  Sampling procedures based on measurement by variables should be used when quality specifications are complex. 
D)  The distribution of sample means can be approximated by the normal distribution. 
A)  A distribution of sample means has more variance than the process distribution itself. 
B)  Sampling is a better approach (than 100 percent inspection) when the cost of accepting a defective item is very high. 
C)  Sampling procedures based on measurement by variables should be used when quality specifications are complex. 
D)  The distribution of sample means can be approximated by the normal distribution.

Question 8

Provide a synopsis of Deming's views of quality management.

Accepted Answer

Deming's views of quality management: Th

Question 9

Internal failure costs result from defects that are discovered after the production of a service or product.

Accepted Answer

A) True 
 B)False

Question 10

Problem- solving teams are also called quality circles.

Accepted Answer

A) True 
 B)False

Question 11

An example of an internal failure cost would be warranty cost.

Accepted Answer

A) True 
 B)False

Question 12

A company is interested in monitoring the number of complaints per 100 customers. An appropriate control chart would be

Accepted Answer

A)  $\bar { X- }$chart. 
B)  p- chart. 
C)  c- chart. 
D)  R- chart. 
A)  $\bar { X- }$chart. 
B)  p- chart. 
C)  c- chart. 
D)  R- chart.

Question 13

Deming's philosophy was that quality was the responsibility of the worker.

Accepted Answer

A) True 
 B)False

Question 14

______ is a means of translating customer requirements into the appropriate technical requirements for each stage of product or service development and production.

Accepted Answer

Quality fu

Question 15

______ includes basic performance, supplemental features, reliability, durability, support, and psychological impressions.

Accepted Answer

High- perf

Question 16

A control chart is a time- ordered diagram that is used to determine whether observed variations are abnormal.

Accepted Answer

A) True 
 B)False

Question 17

A(n) is a time______  ordered diagram that is used to determine whether observed variations are normal.

Accepted Answer

The answer of A(n) is a time______  ordered diagram...

Question 18

______ costs arise when a defect is discovered after the customer has received the product or service.

Accepted Answer

The answer of ______ costs arise when a defect is...

Question 19

Process capability can be addressed when

Accepted Answer

A)  a process is in statistical control but assignable causes are present. 
B)  assignable causes are present. 
C)  a process is in statistical control. 
D)  the nominal value equals the tolerance regardless of assignable causes. 
A)  a process is in statistical control but assignable causes are present. 
B)  assignable causes are present. 
C)  a process is in statistical control. 
D)  the nominal value equals the tolerance regardless of assignable causes.

Question 20

Which one of the following statements about TQM is FALSE?

Accepted Answer

A)  One of the main challenges in developing the proper culture for TQM is to define the term customer for each employee. 
B)  In TQM, quality consistency has a higher priority than the level of output. 
C)  In TQM, everyone in the organization must share the view that quality is an end in itself. 
D)  Quality is the responsibility of the quality control department. 
A)  One of the main challenges in developing the proper culture for TQM is to define the term customer for each employee. 
B)  In TQM, quality consistency has a higher priority than the level of output. 
C)  In TQM, everyone in the organization must share the view that quality is an end in itself. 
D)  Quality is the responsibility of the quality control department.

Continuous improvement is a philosophy that

Whose philosophy of quality management focused on advocating continuous improvement of production processes to achieve conformance to specifications and reducing variability?

The cause- and- effect diagram is a method that

One of the principles that total quality management (TQM) stresses is process reengineering.

A service requires three steps. At each step there is the chance that something will go wrong. The reliabilities of each step are 0.70, 0.90, and 0.98. What is the reliability of the total service?

Six sigma is a comprehensive and flexible system for achieving, sustaining, and maximizing business success by minimizing defects and variability in processes.

Which one of the following statements relating to quality is TRUE?

Provide a synopsis of Deming's views of quality management.

Internal failure costs result from defects that are discovered after the production of a service or product.

Problem- solving teams are also called quality circles.

An example of an internal failure cost would be warranty cost.

A company is interested in monitoring the number of complaints per 100 customers. An appropriate control chart would be

Deming's philosophy was that quality was the responsibility of the worker.

______ is a means of translating customer requirements into the appropriate technical requirements for each stage of product or service development and production.

______ includes basic performance, supplemental features, reliability, durability, support, and psychological impressions.

A control chart is a time- ordered diagram that is used to determine whether observed variations are abnormal.

A(n) is a time______ ordered diagram that is used to determine whether observed variations are normal.

______ costs arise when a defect is discovered after the customer has received the product or service.

Process capability can be addressed when

Which one of the following statements about TQM is FALSE?

Creating Customer Value

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Process Configuration

Capacity

Waiting Lines

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters

Exam 7: Inventory Management

Continuous improvement is a philosophy that

Whose philosophy of quality management focused on advocating continuous improvement of production processes to achieve conformance to specifications and reducing variability?

The cause- and- effect diagram is a method that

One of the principles that total quality management (TQM) stresses is process reengineering.

A service requires three steps. At each step there is the chance that something will go wrong. The reliabilities of each step are 0.70, 0.90, and 0.98. What is the reliability of the total service?

Six sigma is a comprehensive and flexible system for achieving, sustaining, and maximizing business success by minimizing defects and variability in processes.

Which one of the following statements relating to quality is TRUE?

Provide a synopsis of Deming's views of quality management.

Internal failure costs result from defects that are discovered after the production of a service or product.

Problem- solving teams are also called quality circles.

An example of an internal failure cost would be warranty cost.

A company is interested in monitoring the number of complaints per 100 customers. An appropriate control chart would be

Deming's philosophy was that quality was the responsibility of the worker.

______ is a means of translating customer requirements into the appropriate technical requirements for each stage of product or service development and production.

______ includes basic performance, supplemental features, reliability, durability, support, and psychological impressions.

A control chart is a time- ordered diagram that is used to determine whether observed variations are abnormal.

A(n) is a time______ ordered diagram that is used to determine whether observed variations are normal.

______ costs arise when a defect is discovered after the customer has received the product or service.

Process capability can be addressed when

Which one of the following statements about TQM is FALSE?

Creating Customer Value

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Process Configuration

Capacity

Waiting Lines

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters