Question 1

Which one of the following statements is TRUE?

Accepted Answer

A)  Common cause of variation are those factors that can be identified as commonly occurring at a particular process. 
B)  Assignable causes of variation are purely random factors that can be assigned to a particular process. 
C)  SPC and TQM are one and the same thing. 
D)  Nothing can be done to completely eliminate variation in process output. 
A)  Common cause of variation are those factors that can be identified as commonly occurring at a particular process. 
B)  Assignable causes of variation are purely random factors that can be assigned to a particular process. 
C)  SPC and TQM are one and the same thing. 
D)  Nothing can be done to completely eliminate variation in process output.

Question 2

______ are small groups of supervisors and employees who meet to identify, analyze, and solve production and quality problems.

Accepted Answer

Problem- s

Question 3

Common causes of variation are the purely random, unidentifiable sources of variation that are unavoidable with the current process.

Accepted Answer

A) True 
 B)False

Question 4

One of the quality "gurus" defined quality using the term fitness for use to reflect the importance of understanding quality from the perspective of the customer. Who was this?

Accepted Answer

A)  Philip Crosby 
B)  Walter Shewart 
C)  W. Edwards Deming 
D)  Joseph M. Juran 
A)  Philip Crosby 
B)  Walter Shewart 
C)  W. Edwards Deming 
D)  Joseph M. Juran

Question 5

A hotel tracks the number of complaints per month. When the process is in control, there is an average of 35 complaints per month. Assume that a 2- sigma control limit is used. What is the upper control limit?

Accepted Answer

A)  less than or equal to 35 
B)  more than 35 but less than or equal to 45 
C)  more than 45 but less than or equal to 55 
D)  more than 55 
A)  less than or equal to 35 
B)  more than 35 but less than or equal to 45 
C)  more than 45 but less than or equal to 55 
D)  more than 55

Question 6

Which one of the following statements about benchmarking is TRUE?

Accepted Answer

A)  Benchmarking is the same as the plan- do- check- act cycle in continuous improvement. 
B)  Because of the power of benchmarking, specific plans of action are not necessary. 
C)  Benchmarking is only useful when a company compares itself against other companies. 
D)  Benchmarking focuses on setting quantitative goals for continuous improvement. 
A)  Benchmarking is the same as the plan- do- check- act cycle in continuous improvement. 
B)  Because of the power of benchmarking, specific plans of action are not necessary. 
C)  Benchmarking is only useful when a company compares itself against other companies. 
D)  Benchmarking focuses on setting quantitative goals for continuous improvement.

Question 7

Process capability measures the ability of the process to meet the ______ for a product or service.

Accepted Answer

design spe

Question 8

The aspect of high- performance design that concerns the likelihood of a product working properly or service being performed during a specified period is termed ______ .

Accepted Answer

The answer of The aspect of high- performance design that...

Question 9

Customers define quality in many ways.

Accepted Answer

A) True 
 B)False

Question 10

Which one of the following statements is TRUE?

Accepted Answer

A)  The buyer can increase the amount of defect- free raw materials by working with the supplier. 
B)  The buyer should always use the supplier that offers the lowest prices. 
C)  The buyer should act independently of the engineering and quality control departments. 
D)  The buyer should emphasize the need to inspect quality into the product when evaluating the quality of a supplier's products. 
A)  The buyer can increase the amount of defect- free raw materials by working with the supplier. 
B)  The buyer should always use the supplier that offers the lowest prices. 
C)  The buyer should act independently of the engineering and quality control departments. 
D)  The buyer should emphasize the need to inspect quality into the product when evaluating the quality of a supplier's products.

Question 11

Which one of the following statements about TQM is FALSE?

Accepted Answer

A)  One of the main challenges in developing the proper culture for TQM is to define the term customer for each employee. 
B)  In TQM, teamwork is important because a worker's internal customer will catch defects as they are passed along. 
C)  In TQM, quality consistency has a higher priority than the level of output. 
D)  Quality is a responsibility to be shared by the entire organization, especially the workers who make a product or service. 
A)  One of the main challenges in developing the proper culture for TQM is to define the term customer for each employee. 
B)  In TQM, teamwork is important because a worker's internal customer will catch defects as they are passed along. 
C)  In TQM, quality consistency has a higher priority than the level of output. 
D)  Quality is a responsibility to be shared by the entire organization, especially the workers who make a product or service.

Question 12

Psychological impressions are considered one aspect of quality because customers can get upset with

Accepted Answer

A)  discourteous employees. 
B)  misleading advertising. 
C)  poor craftsmanship. 
D)  slow responses to warranty claims. 
A)  discourteous employees. 
B)  misleading advertising. 
C)  poor craftsmanship. 
D)  slow responses to warranty claims.

Question 13

Customers typically define quality as conformance to specifications.

Accepted Answer

A) True 
 B)False

Question 14

Which one of the following statements about total quality management (TQM) is TRUE?

Accepted Answer

A)  Total quality management means inspectors are responsible for finding out who makes the defects. 
B)  In total quality management, workers have the authority to stop a production line if they see quality problems. 
C)  Total quality management reduces the external failure costs but not the internal failure costs. 
D)  Total quality management reduces the internal failure costs but not the external failure costs. 
A)  Total quality management means inspectors are responsible for finding out who makes the defects. 
B)  In total quality management, workers have the authority to stop a production line if they see quality problems. 
C)  Total quality management reduces the external failure costs but not the internal failure costs. 
D)  Total quality management reduces the internal failure costs but not the external failure costs.

Question 15

______ is a means of translating customer requirements into the appropriate technical requirements for each stage of product or service development.

Accepted Answer

Quality fu

Question 16

Which of the following statements relating to total quality management is TRUE?

Accepted Answer

A)  High product quality in manufacturing can have significant market implications for a firm. 
B)  To produce 100 good units in a process with a 20 percent defective rate, the company must produce a total of 120 units. 
C)  The only effect of internal failure is loss of material. 
D)  Poor quality generally does not increase the inventory level or lead times. 
A)  High product quality in manufacturing can have significant market implications for a firm. 
B)  To produce 100 good units in a process with a 20 percent defective rate, the company must produce a total of 120 units. 
C)  The only effect of internal failure is loss of material. 
D)  Poor quality generally does not increase the inventory level or lead times.

Question 17

Mean time between failures, failure rate per month, and average percentage of late arrivals are examples of which aspect of high- performance design?

Accepted Answer

A)  basic performance 
B)  reliability 
C)  durability 
D)  support 
A)  basic performance 
B)  reliability 
C)  durability 
D)  support

Question 18

A(n) ______ is a bar chart on which the factors are plotted in decreasing order of frequency along the horizontal axis.

Accepted Answer

The answer of A(n) ______ is a bar chart on...

Question 19

The costs associated with warranty claims would be categorized as an internal failure cost of quality.

Accepted Answer

A) True 
 B)False

Question 20

A product has three components with individual reliabilities of 0.85, 0.92, and 0.95. What is the reliability of the product?

Accepted Answer

A)  less than or equal to 0.75 
B)  greater than 0.75 but less than or equal to 0.80 
C)  greater than 0.80 but less than or equal to 0.85 
D)  greater than 0.85 
A)  less than or equal to 0.75 
B)  greater than 0.75 but less than or equal to 0.80 
C)  greater than 0.80 but less than or equal to 0.85 
D)  greater than 0.85

Which one of the following statements is TRUE?

______ are small groups of supervisors and employees who meet to identify, analyze, and solve production and quality problems.

Common causes of variation are the purely random, unidentifiable sources of variation that are unavoidable with the current process.

One of the quality "gurus" defined quality using the term fitness for use to reflect the importance of understanding quality from the perspective of the customer. Who was this?

A hotel tracks the number of complaints per month. When the process is in control, there is an average of 35 complaints per month. Assume that a 2- sigma control limit is used. What is the upper control limit?

Which one of the following statements about benchmarking is TRUE?

Process capability measures the ability of the process to meet the ______ for a product or service.

The aspect of high- performance design that concerns the likelihood of a product working properly or service being performed during a specified period is termed ______ .

Customers define quality in many ways.

Which one of the following statements is TRUE?

Which one of the following statements about TQM is FALSE?

Psychological impressions are considered one aspect of quality because customers can get upset with

Customers typically define quality as conformance to specifications.

Which one of the following statements about total quality management (TQM) is TRUE?

______ is a means of translating customer requirements into the appropriate technical requirements for each stage of product or service development.

Which of the following statements relating to total quality management is TRUE?

Mean time between failures, failure rate per month, and average percentage of late arrivals are examples of which aspect of high- performance design?

A(n) ______ is a bar chart on which the factors are plotted in decreasing order of frequency along the horizontal axis.

The costs associated with warranty claims would be categorized as an internal failure cost of quality.

A product has three components with individual reliabilities of 0.85, 0.92, and 0.95. What is the reliability of the product?

Creating Customer Value

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Process Configuration

Capacity

Waiting Lines

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters

Exam 7: Inventory Management

Which one of the following statements is TRUE?

______ are small groups of supervisors and employees who meet to identify, analyze, and solve production and quality problems.

Common causes of variation are the purely random, unidentifiable sources of variation that are unavoidable with the current process.

One of the quality "gurus" defined quality using the term fitness for use to reflect the importance of understanding quality from the perspective of the customer. Who was this?

A hotel tracks the number of complaints per month. When the process is in control, there is an average of 35 complaints per month. Assume that a 2- sigma control limit is used. What is the upper control limit?

Which one of the following statements about benchmarking is TRUE?

Process capability measures the ability of the process to meet the ______ for a product or service.

The aspect of high- performance design that concerns the likelihood of a product working properly or service being performed during a specified period is termed ______ .

Customers define quality in many ways.

Which one of the following statements is TRUE?

Which one of the following statements about TQM is FALSE?

Psychological impressions are considered one aspect of quality because customers can get upset with

Customers typically define quality as conformance to specifications.

Which one of the following statements about total quality management (TQM) is TRUE?

______ is a means of translating customer requirements into the appropriate technical requirements for each stage of product or service development.

Which of the following statements relating to total quality management is TRUE?

Mean time between failures, failure rate per month, and average percentage of late arrivals are examples of which aspect of high- performance design?

A(n) ______ is a bar chart on which the factors are plotted in decreasing order of frequency along the horizontal axis.

The costs associated with warranty claims would be categorized as an internal failure cost of quality.

A product has three components with individual reliabilities of 0.85, 0.92, and 0.95. What is the reliability of the product?

Creating Customer Value

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Process Configuration

Capacity

Waiting Lines

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters