Question 1

Statistical process control (SPC) is the application of statistical techniques to determine whether a quantity of material should be accepted or rejected.

Accepted Answer

A) True 
 B)False

Question 2

In applying quality control charts, eight consecutive values that fall on the same side of the central line indicates a process that is in statistical control.

Accepted Answer

A) True 
 B)False

Question 3

______ argued that 85% of quality problems can be attributed to managers or the systems they put in place.

Accepted Answer

The answer of ______ argued that 85% of quality problems...

Question 4

The upper and lower specification limits for a component are 0.150 cm. and 0.120 cm., respectively. The process standard deviation is 0.003 cm. and the process average is 0.138 cm. What conclusion can be drawn?

Accepted Answer

A)  The specifications should be changed to 0.141 and 0.135, respectively. 
B)  The process average is out of statistical control. 
C)  The process is not capable. 
D)  The process is capable. 
A)  The specifications should be changed to 0.141 and 0.135, respectively. 
B)  The process average is out of statistical control. 
C)  The process is not capable. 
D)  The process is capable.

Question 5

Self- managed teams essentially change the way work is organized because employees have control over their jobs.

Accepted Answer

A) True 
 B)False

Question 6

______ of variation include any variation- causing factors that can be identified and eliminated.

Accepted Answer

The answer of ______ of variation include any variation- causing...

Question 7

Functional benchmarking is based on comparisons with a direct industry competitor.

Accepted Answer

A) True 
 B)False

Question 8

Most experts estimate the cost of poor quality in the range of 20 to 30 percent of gross sales for defective or unsatisfactory products.

Accepted Answer

A) True 
 B)False

Question 9

Which one of the following statements is TRUE?

Accepted Answer

A)  High conformance to quality in manufacturing has no effect on profit margins. 
B)  The quality of service is generally easier to measure than is the quality of manufactured products. 
C)  Fitness for use is how well a product or service serves its intended market at a price customers are willing to pay. 
D)  Rework tends to increase lead time and inventory levels maintained in a manufacturing company. 
A)  High conformance to quality in manufacturing has no effect on profit margins. 
B)  The quality of service is generally easier to measure than is the quality of manufactured products. 
C)  Fitness for use is how well a product or service serves its intended market at a price customers are willing to pay. 
D)  Rework tends to increase lead time and inventory levels maintained in a manufacturing company.

Question 10

Which one of the following is a direct effect of high scrap levels?

Accepted Answer

A)  shorter lead times 
B)  lower inventory levels 
C)  reduced need for capacity 
D)  loss of material 
A)  shorter lead times 
B)  lower inventory levels 
C)  reduced need for capacity 
D)  loss of material

Question 11

When customers are upset with their bank because of an incorrect financial statement, the quality provided by the bank is poor from the aspect of

Accepted Answer

A)  value. 
B)  style. 
C)  psychological impressions. 
D)  support. 
A)  value. 
B)  style. 
C)  psychological impressions. 
D)  support.

Question 12

Table $7.1$
Factors for Calculating Three- Sigma Limits for the $\overline { \bar { X } }$ - chart and $R$-chart

-Historically, the average diameter of the holes drilled has been 0.25 cm and the average range has been 0.1 cm. Determine the central line and upper and lower control limits for an $\bar { X -}$ and an   R- chart, assuming samples of size 8 will be taken. Use Table 7.1.For the $\bar { X -}$ chart, what is the value of the $\text { LCL } \bar { X } ?$

Accepted Answer

A)  less than or equal to 0.10 
B)  greater than 0.10 but less than or equal to 0.19 
C)  greater than 0.19 but less than or equal to 0.29 
D)  greater than 0.29 
A)  less than or equal to 0.10 
B)  greater than 0.10 but less than or equal to 0.19 
C)  greater than 0.19 but less than or equal to 0.29 
D)  greater than 0.29

Question 13

The additional time incurred if an item is rerouted to some previous operation(s) to correct a defect would be categorized as an internal failure cost of quality.

Accepted Answer

A) True 
 B)False

Question 14

Special- purpose teams take worker participation to its highest level.

Accepted Answer

A) True 
 B)False

Question 15

Benchmarking is a continuous, systematic procedure that measures a firm's products, services, and processes against those of industry leaders.

Accepted Answer

A) True 
 B)False

Question 16

A manufacturer of silk inspects each bolt of material at the end of the manufacturing process. When the process is in control, it averages 11 defects per bolt. If a 2- sigma control limit is used, what should be done if a bolt is found with 3 defects?

Accepted Answer

A)  Management should investigate and exploit the common causes of variation present. 
B)  Do nothing; the process is in control. 
C)  Do nothing, even though the process is out of control. 
D)  Management should investigate and exploit the assignable causes of variation present. 
A)  Management should investigate and exploit the common causes of variation present. 
B)  Do nothing; the process is in control. 
C)  Do nothing, even though the process is out of control. 
D)  Management should investigate and exploit the assignable causes of variation present.

Question 17

The most thorough approach to inspection is to inspect each product or service at each stage of the process for quality; this is called ______ .

Accepted Answer

The answer of The most thorough approach to inspection is...

Question 18

Which one of the following is considered to be an appraisal cost?

Accepted Answer

A)  cost of quality audits 
B)  cost of rework 
C)  cost of process design 
D)  cost of supplier programs 
A)  cost of quality audits 
B)  cost of rework 
C)  cost of process design 
D)  cost of supplier programs

Question 19

Cpk is always equal to, or greater than Cp.

Accepted Answer

A) True 
 B)False

Question 20

The UCL and LCL for an $\bar { X } -$chart are 25 and 15 respectively. The central line is 20, and the process variability is considered to be in statistical control. The results of the next six sample means are 18, 23, 17, 21, 24, and 16. What should you do?

Accepted Answer

A)  Explore the assignable causes because there is a trend. 
B)  Nothing; the process is in control. 
C)  Explore the assignable causes because there is a run. 
D)  Explore the assignable causes because the second and fifth samples are above the mean. 
A)  Explore the assignable causes because there is a trend. 
B)  Nothing; the process is in control. 
C)  Explore the assignable causes because there is a run. 
D)  Explore the assignable causes because the second and fifth samples are above the mean.

Statistical process control (SPC) is the application of statistical techniques to determine whether a quantity of material should be accepted or rejected.

In applying quality control charts, eight consecutive values that fall on the same side of the central line indicates a process that is in statistical control.

______ argued that 85% of quality problems can be attributed to managers or the systems they put in place.

The upper and lower specification limits for a component are 0.150 cm. and 0.120 cm., respectively. The process standard deviation is 0.003 cm. and the process average is 0.138 cm. What conclusion can be drawn?

Self- managed teams essentially change the way work is organized because employees have control over their jobs.

______ of variation include any variation- causing factors that can be identified and eliminated.

Functional benchmarking is based on comparisons with a direct industry competitor.

Most experts estimate the cost of poor quality in the range of 20 to 30 percent of gross sales for defective or unsatisfactory products.

Which one of the following statements is TRUE?

Which one of the following is a direct effect of high scrap levels?

When customers are upset with their bank because of an incorrect financial statement, the quality provided by the bank is poor from the aspect of

The additional time incurred if an item is rerouted to some previous operation(s) to correct a defect would be categorized as an internal failure cost of quality.

Special- purpose teams take worker participation to its highest level.

Benchmarking is a continuous, systematic procedure that measures a firm's products, services, and processes against those of industry leaders.

A manufacturer of silk inspects each bolt of material at the end of the manufacturing process. When the process is in control, it averages 11 defects per bolt. If a 2- sigma control limit is used, what should be done if a bolt is found with 3 defects?

The most thorough approach to inspection is to inspect each product or service at each stage of the process for quality; this is called ______ .

Which one of the following is considered to be an appraisal cost?

Cpk is always equal to, or greater than Cp.

The UCL and LCL for an $\bar { X } -$ chart are 25 and 15 respectively. The central line is 20, and the process variability is considered to be in statistical control. The results of the next six sample means are 18, 23, 17, 21, 24, and 16. What should you do?

Creating Customer Value

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Process Configuration

Capacity

Waiting Lines

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters

Exam 7: Inventory Management

Statistical process control (SPC) is the application of statistical techniques to determine whether a quantity of material should be accepted or rejected.

In applying quality control charts, eight consecutive values that fall on the same side of the central line indicates a process that is in statistical control.

______ argued that 85% of quality problems can be attributed to managers or the systems they put in place.

The upper and lower specification limits for a component are 0.150 cm. and 0.120 cm., respectively. The process standard deviation is 0.003 cm. and the process average is 0.138 cm. What conclusion can be drawn?

Self- managed teams essentially change the way work is organized because employees have control over their jobs.

______ of variation include any variation- causing factors that can be identified and eliminated.

Functional benchmarking is based on comparisons with a direct industry competitor.

Most experts estimate the cost of poor quality in the range of 20 to 30 percent of gross sales for defective or unsatisfactory products.

Which one of the following statements is TRUE?

Which one of the following is a direct effect of high scrap levels?

When customers are upset with their bank because of an incorrect financial statement, the quality provided by the bank is poor from the aspect of

The additional time incurred if an item is rerouted to some previous operation(s) to correct a defect would be categorized as an internal failure cost of quality.

Special- purpose teams take worker participation to its highest level.

Benchmarking is a continuous, systematic procedure that measures a firm's products, services, and processes against those of industry leaders.

A manufacturer of silk inspects each bolt of material at the end of the manufacturing process. When the process is in control, it averages 11 defects per bolt. If a 2- sigma control limit is used, what should be done if a bolt is found with 3 defects?

The most thorough approach to inspection is to inspect each product or service at each stage of the process for quality; this is called ______ .

Which one of the following is considered to be an appraisal cost?

Cpk is always equal to, or greater than Cp.

The UCL and LCL for an Xˉ−\bar { X } -Xˉ− chart are 25 and 15 respectively. The central line is 20, and the process variability is considered to be in statistical control. The results of the next six sample means are 18, 23, 17, 21, 24, and 16. What should you do?

Creating Customer Value

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Process Configuration

Capacity

Waiting Lines

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters

The UCL and LCL for an $\bar { X } -$ chart are 25 and 15 respectively. The central line is 20, and the process variability is considered to be in statistical control. The results of the next six sample means are 18, 23, 17, 21, 24, and 16. What should you do?