Question 1

Information technology is rarely used with reengineering.

Accepted Answer

A) True 
 B)False  False

Question 2

Service providers with a line process follow a standardized- services strategy.

Accepted Answer

A) True 
 B)False  True

Question 3

In services, productivity improves as processes involve shorter service encounters and lower levels of customer interaction.

Accepted Answer

A) True 
 B)False  True

Question 4

List and briefly define four elements of process reengineering.

Accepted Answer

The six elements of process re

Question 5

Develop a process chart for a manual car wash.

Accepted Answer

Answers will vary. A typical a

Question 6

______ trace the flow through a process graphically.

Accepted Answer

The answer of ______ trace the flow through a process...

Question 7

The five categories of activities (operation, transportation, inspection, delay, and storage) are used in which of the following methods of process analysis?

Accepted Answer

A)  process chart 
B)  capital budgeting 
C)  flow diagram 
D)  multiple activity chart 
A)  process chart 
B)  capital budgeting 
C)  flow diagram 
D)  multiple activity chart

Question 8

Capital intensity is the ease with which employees and equipment can handle a wide variety of products, output levels, duties, and functions.

Accepted Answer

A) True 
 B)False

Question 9

______ means that the firm acquires more channels of distribution, such as distribution centers and retail stores.

Accepted Answer

The answer of ______ means that the firm acquires more...

Question 10

Volume is one factor that impacts the selection of the process type.

Accepted Answer

A) True 
 B)False

Question 11

Five dimensions must be considered in making decisions on process. Which one of the following correctly identifies all five major process decisions?

Accepted Answer

A)  capital intensity, resource flexibility, vertical integration, customer involvement, and process choice 
B)  capital intensity, resource flexibility, facility location, vertical integration, and process choice 
C)  product or service life cycle, capital intensity, vertical integration, process choice, and customer involvement 
D)  capital intensity, process choice, inventory placement, resource flexibility, and customer involvement 
A)  capital intensity, resource flexibility, vertical integration, customer involvement, and process choice 
B)  capital intensity, resource flexibility, facility location, vertical integration, and process choice 
C)  product or service life cycle, capital intensity, vertical integration, process choice, and customer involvement 
D)  capital intensity, process choice, inventory placement, resource flexibility, and customer involvement

Question 12

Briefly describe how process configuration and sustainability can influence environmental performance.

Accepted Answer

Process configuration can influence eith

Question 13

Which of the following statements about customer involvement is best?

Accepted Answer

A)  A firm that produces standardized products often seeks customer specifications. 
B)  In service industries, customer contact is of minor importance. 
C)  For services that directly involve the customer, the customer often dictates time and location of the service. 
D)  When customer involvement is high a process is more likely to use a standardized- services process rather than a customized- services process. 
A)  A firm that produces standardized products often seeks customer specifications. 
B)  In service industries, customer contact is of minor importance. 
C)  For services that directly involve the customer, the customer often dictates time and location of the service. 
D)  When customer involvement is high a process is more likely to use a standardized- services process rather than a customized- services process.

Question 14

Construction of a new shopping mall would be an example of a project process.

Accepted Answer

A) True 
 B)False

Question 15

______ refers to the fundamental rethinking and radical redesign of processes to achieve dramatic performance improvements.

Accepted Answer

The answer of ______ refers to the fundamental rethinking and...

Question 16

For professional services the work tends to be standardized and routine.

Accepted Answer

A) True 
 B)False

Question 17

Resource flexibility helps to absorb the feast- or- famine workloads in individual operations that are caused by low- volume, jumbled routings, and fluid scheduling.

Accepted Answer

A) True 
 B)False

Question 18

Describe how process structure is linked with inventory policies.

Accepted Answer

Using make- to- stock, assembl

Question 19

A cell is a group of two or more dissimilar workstations located close to each other that process a limited number of parts or models that have similar process requirements.

Accepted Answer

A) True 
 B)False

Question 20

A job process would be preferred when

Accepted Answer

A)  workforce and equipment are specialized. 
B)  customization is high and volume is low. 
C)  customization is low and volume is high. 
D)  products are made to stock type. 
A)  workforce and equipment are specialized. 
B)  customization is high and volume is low. 
C)  customization is low and volume is high. 
D)  products are made to stock type.

Information technology is rarely used with reengineering.

Service providers with a line process follow a standardized- services strategy.

In services, productivity improves as processes involve shorter service encounters and lower levels of customer interaction.

List and briefly define four elements of process reengineering.

Develop a process chart for a manual car wash.

______ trace the flow through a process graphically.

The five categories of activities (operation, transportation, inspection, delay, and storage) are used in which of the following methods of process analysis?

Capital intensity is the ease with which employees and equipment can handle a wide variety of products, output levels, duties, and functions.

______ means that the firm acquires more channels of distribution, such as distribution centers and retail stores.

Volume is one factor that impacts the selection of the process type.

Five dimensions must be considered in making decisions on process. Which one of the following correctly identifies all five major process decisions?

Briefly describe how process configuration and sustainability can influence environmental performance.

Which of the following statements about customer involvement is best?

Construction of a new shopping mall would be an example of a project process.

______ refers to the fundamental rethinking and radical redesign of processes to achieve dramatic performance improvements.

For professional services the work tends to be standardized and routine.

Resource flexibility helps to absorb the feast- or- famine workloads in individual operations that are caused by low- volume, jumbled routings, and fluid scheduling.

Describe how process structure is linked with inventory policies.

A cell is a group of two or more dissimilar workstations located close to each other that process a limited number of parts or models that have similar process requirements.

A job process would be preferred when

Creating Customer Value

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Capacity

Waiting Lines

Inventory Management

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters

Exam 4: Process Configuration

Information technology is rarely used with reengineering.

Service providers with a line process follow a standardized- services strategy.

In services, productivity improves as processes involve shorter service encounters and lower levels of customer interaction.

List and briefly define four elements of process reengineering.

Develop a process chart for a manual car wash.

______ trace the flow through a process graphically.

The five categories of activities (operation, transportation, inspection, delay, and storage) are used in which of the following methods of process analysis?

Capital intensity is the ease with which employees and equipment can handle a wide variety of products, output levels, duties, and functions.

______ means that the firm acquires more channels of distribution, such as distribution centers and retail stores.

Volume is one factor that impacts the selection of the process type.

Five dimensions must be considered in making decisions on process. Which one of the following correctly identifies all five major process decisions?

Briefly describe how process configuration and sustainability can influence environmental performance.

Which of the following statements about customer involvement is best?

Construction of a new shopping mall would be an example of a project process.

______ refers to the fundamental rethinking and radical redesign of processes to achieve dramatic performance improvements.

For professional services the work tends to be standardized and routine.

Resource flexibility helps to absorb the feast- or- famine workloads in individual operations that are caused by low- volume, jumbled routings, and fluid scheduling.

Describe how process structure is linked with inventory policies.

A cell is a group of two or more dissimilar workstations located close to each other that process a limited number of parts or models that have similar process requirements.

A job process would be preferred when

Creating Customer Value

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Capacity

Waiting Lines

Inventory Management

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters