Exam 4: Process Configuration

Which one of the following statements about relationships between the five major process decisions is best?

The degree of customization is one factor that impacts the selection of process type.

Service factories place greater emphasis on cost efficiency than professional services.

Which one of the following statements concerning process management is TRUE?

Which one of the following is NOT normally an advantage of outsourcing?

Job processes support higher production volumes than line processes.

Which one of the following options is NOT a characteristic of project process?

Project processes generally have higher volumes than batch processes.

Process choice is the mix of equipment and human skills in a process.

Project processes involve a higher degree of customization than line processes.

______ is the selection of the inputs, operations, work flows, and methods that transform inputs into outputs.

______ is the ease with which employees and equipment can handle a wide variety of products, output levels, duties, and functions.

Flow diagrams are effective for documenting and evaluating processes.

More vertical integration means more outsourcing.

______ is the systematic study of the activities and flows of each process to improve its performance.

List and briefly define three approaches for combining customer involvement and process structure.

______ represents movement upstream toward the source of raw materials and parts.

Capital intensity is the mix of equipment and human skills in the process.

Job rotation involves the vertical expansion of job duties.

Explain the three major principles that must be considered in making decisions concerning processes.