Exam 4: Process Configuration

How can flow diagrams and process charts be used to study and improve operations? Include descriptions of these two tools, the types of questions that can be addressed with them, and the extent to which teams can be used. Be as complete as time permits.

Process re- engineering involves incremental improvements to the design of processes.

Which one of the following statements concerning flow diagrams is NOT true?

Which one of the following statements on the concept of focused factories is best?

Which statement on reengineering and process improvement is best?

Processes are found in all functions of an organization.

Reengineering is the fundamental rethinking and radical redesign of processes to improve performance dramatically.

______ are different operations within a facility with individualized competitive priorities, processes, and workforces under the same roof.

Discuss what is meant by customer involvement in processes and the five factors that determine the level of customer interaction a specific process will have.

List and briefly define five basic process types.

Which one of the following statements about process management is TRUE?

Economies of scope reflect the ability to produce multiple products more cheaply in combination than separately.

As it relates to process management, the concept of a flexible work force is defined as

Identify at least five situations that require organizations to s regarding current operational processes. Provide examples of businesses that are likely to be impacted by the situations you identify.

______ is the mix of equipment and human skills in a process.

Resource flexibility determines whether resources are organized around products or processes.

In a line process variety is possible by careful control of the addition of standard options to the main product or service.

The manner and extent to which customer involvement becomes part of the process is determined by

The more processes in the supply chain that the organization performs itself, the less vertically integrated it is.

Which of the following statements is LEAST likely to be associated with a high volume production?