Question 1

A(n)______  process has high customer involvement, with the process being directly visible to the internal or external customer.

Accepted Answer

The answer of A(n)______  process has high customer involvement,...

Question 2

Customer involvement reflects the ways in which customers become part of the process and the extent of their participation.

Accepted Answer

A) True 
 B)False

Question 3

So called "back office" processes are more likely to be associated with professional service processes with high levels of customer interaction than service factories.

Accepted Answer

A) True 
 B)False

Question 4

A job shop process has a relatively high level of customization.

Accepted Answer

A) True 
 B)False

Question 5

A _______  is a group of two or more dissimilar workstations located close to each other that process a limited number of parts or models with similar process requirements.

Accepted Answer

The answer of A _______  is a group of...

Question 6

A policy for producing a wide variety of goods or services from relatively few subassemblies and components after customer orders are received is called______ .

Accepted Answer

The answer of A policy for producing a wide variety...

Question 7

Which one of the following processes is more likely to have the greatest capital intensity?

Accepted Answer

A)  a process with more of its products or services in the early stage of their life cycles 
B)  a process using customization as its competitive priority 
C)  a process with a flexible flows 
D)  a process with high production volumes 
A)  a process with more of its products or services in the early stage of their life cycles 
B)  a process using customization as its competitive priority 
C)  a process with a flexible flows 
D)  a process with high production volumes

Question 8

Explain the distinction between processes structured as project processes and batch processes. Provide examples of both types of processes to support your explanation.

Accepted Answer

A project process is characterized by a

Question 9

Project processes are typically used to create one- of- a- kind products or services.

Accepted Answer

A) True 
 B)False

Question 10

A firm's supply chain is sometimes called the value chain.

Accepted Answer

A) True 
 B)False

Question 11

The emphasis of reengineering is on the functional departments.

Accepted Answer

A) True 
 B)False

Question 12

A business that competes on customization frequently allows customers to develop their own product specifications.

Accepted Answer

A) True 
 B)False

Question 13

Resources used in a project typically are released for further use after a project is completed.

Accepted Answer

A) True 
 B)False

Question 14

In a vertical corporation, competitors enter into short- term partnerships to respond to market opportunities.

Accepted Answer

A) True 
 B)False

Question 15

Generally, doing the work in- house means better quality.

Accepted Answer

A) True 
 B)False

Question 16

Petroleum refineries typically use continuous processes.

Accepted Answer

A) True 
 B)False

Question 17

______ reflects the ways in which customers become part of the process and the extent of their participation.

Accepted Answer

Customer i

Question 18

Which of the following statements is MOST likely to be associated with a low volume production?

Accepted Answer

A)  high capital- intensity and automation 
B)  high resource flexibility 
C)  less customer involvement 
D)  line or continuous process 
A)  high capital- intensity and automation 
B)  high resource flexibility 
C)  less customer involvement 
D)  line or continuous process

Question 19

A project process has the highest level of customization of the five process types.

Accepted Answer

A) True 
 B)False

Question 20

Which one of the following statements about process management is best?

Accepted Answer

A)  Economies of scope mean that a process should be devoted to a single product or service to achieve high volumes. 
B)  The traditional relationship between capital intensity and resource flexibility is that if one is high, so is the other. 
C)  Creating a more capital- intensive process tends to reduce the fixed cost and raise the variable unit cost. 
D)  When customization must be high, equipment should be general purpose and employees need to perform a broader range of duties. 
A)  Economies of scope mean that a process should be devoted to a single product or service to achieve high volumes. 
B)  The traditional relationship between capital intensity and resource flexibility is that if one is high, so is the other. 
C)  Creating a more capital- intensive process tends to reduce the fixed cost and raise the variable unit cost. 
D)  When customization must be high, equipment should be general purpose and employees need to perform a broader range of duties.

A(n)______ process has high customer involvement, with the process being directly visible to the internal or external customer.

Customer involvement reflects the ways in which customers become part of the process and the extent of their participation.

So called "back office" processes are more likely to be associated with professional service processes with high levels of customer interaction than service factories.

A job shop process has a relatively high level of customization.

A _______ is a group of two or more dissimilar workstations located close to each other that process a limited number of parts or models with similar process requirements.

A policy for producing a wide variety of goods or services from relatively few subassemblies and components after customer orders are received is called______ .

Which one of the following processes is more likely to have the greatest capital intensity?

Explain the distinction between processes structured as project processes and batch processes. Provide examples of both types of processes to support your explanation.

Project processes are typically used to create one- of- a- kind products or services.

A firm's supply chain is sometimes called the value chain.

The emphasis of reengineering is on the functional departments.

A business that competes on customization frequently allows customers to develop their own product specifications.

Resources used in a project typically are released for further use after a project is completed.

In a vertical corporation, competitors enter into short- term partnerships to respond to market opportunities.

Generally, doing the work in- house means better quality.

Petroleum refineries typically use continuous processes.

______ reflects the ways in which customers become part of the process and the extent of their participation.

Which of the following statements is MOST likely to be associated with a low volume production?

A project process has the highest level of customization of the five process types.

Which one of the following statements about process management is best?

Creating Customer Value

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Capacity

Waiting Lines

Inventory Management

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters

Exam 4: Process Configuration

A(n)______ process has high customer involvement, with the process being directly visible to the internal or external customer.

Customer involvement reflects the ways in which customers become part of the process and the extent of their participation.

So called "back office" processes are more likely to be associated with professional service processes with high levels of customer interaction than service factories.

A job shop process has a relatively high level of customization.

A _______ is a group of two or more dissimilar workstations located close to each other that process a limited number of parts or models with similar process requirements.

A policy for producing a wide variety of goods or services from relatively few subassemblies and components after customer orders are received is called______ .

Which one of the following processes is more likely to have the greatest capital intensity?

Explain the distinction between processes structured as project processes and batch processes. Provide examples of both types of processes to support your explanation.

Project processes are typically used to create one- of- a- kind products or services.

A firm's supply chain is sometimes called the value chain.

The emphasis of reengineering is on the functional departments.

A business that competes on customization frequently allows customers to develop their own product specifications.

Resources used in a project typically are released for further use after a project is completed.

In a vertical corporation, competitors enter into short- term partnerships to respond to market opportunities.

Generally, doing the work in- house means better quality.

Petroleum refineries typically use continuous processes.

______ reflects the ways in which customers become part of the process and the extent of their participation.

Which of the following statements is MOST likely to be associated with a low volume production?

A project process has the highest level of customization of the five process types.

Which one of the following statements about process management is best?

Creating Customer Value

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Capacity

Waiting Lines

Inventory Management

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters