Question 1

Continuous processes have a high level of customization.

Accepted Answer

A) True 
 B)False

Question 2

Process charts trace the flow of information, customers, employees, equipment, or materials through a process.

Accepted Answer

A) True 
 B)False

Question 3

Which one of the statements is TRUE about process re- engineering?

Accepted Answer

A)  it has to do with re- wiring. 
B)  it is about garbage collection. 
C)  it is about reinvention. 
D)  it is about processes. 
A)  it has to do with re- wiring. 
B)  it is about garbage collection. 
C)  it is about reinvention. 
D)  it is about processes.

Question 4

A job with a high degree of specialization generally means great efficiency.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is an example of FORWARD integration?

Accepted Answer

A)  a group of farmers decision to form a cooperative to build and operate a roadside market to sell fresh produce. 
B)  the decision by the owner of a sawmill to buy a large woodlot adjacent to the mill. 
C)  an auto manufacturer deciding to purchase interior door panels from suppliers rather than manufacturer them internally. 
D)  a food processing company's decision to enter into long term supply contracts with farmers. 
A)  a group of farmers decision to form a cooperative to build and operate a roadside market to sell fresh produce. 
B)  the decision by the owner of a sawmill to buy a large woodlot adjacent to the mill. 
C)  an auto manufacturer deciding to purchase interior door panels from suppliers rather than manufacturer them internally. 
D)  a food processing company's decision to enter into long term supply contracts with farmers.

Question 6

Process improvement is the systematic study of the activities and flows of each process to improve its performance.

Accepted Answer

A) True 
 B)False

Question 7

Which one of the following statements on the concept of gaining focus is best?

Accepted Answer

A)  Focused factories are large factories producing all the products that the company offers. 
B)  Focused factories maximize the amount of customization. 
C)  Plants within plants are different operations within a facility that can have individualized competitive priorities and processes. 
D)  Small sizes of many focused factories make it difficult to compete on the basis of shorter lead times. 
A)  Focused factories are large factories producing all the products that the company offers. 
B)  Focused factories maximize the amount of customization. 
C)  Plants within plants are different operations within a facility that can have individualized competitive priorities and processes. 
D)  Small sizes of many focused factories make it difficult to compete on the basis of shorter lead times.

Question 8

Explain the distinction between processes structured as line processes and continuous flow processes. Provide examples of both types of processes to support your explanation.

Accepted Answer

A line process involves linear movement

Question 9

Vertical integration is the degree to which a firm's own production system or service facility handles the entire supply chain.

Accepted Answer

A) True 
 B)False

Question 10

Economies of ______ reflect the ability to produce multiple products more cheaply in combination than separately.

Accepted Answer

The answer of Economies of ______ reflect the ability to...

Question 11

Which of the following is structured to illustrate which groups or functional areas have responsibility for specific sub- processes using lanes?

Accepted Answer

A)  capital budgeting 
B)  flow diagram 
C)  swim lane flowchart 
D)  process chart 
A)  capital budgeting 
B)  flow diagram 
C)  swim lane flowchart 
D)  process chart

Question 12

A front- office process has high customer involvement, with the process being directly visible to the internal or external customer.

Accepted Answer

A) True 
 B)False

Question 13

Compare the typical arrangement of high volume processes to low volume processes in terms of the process decisions of process structure, customer involvement, resource flexibility, and capital intensity.

Accepted Answer

High volume operations typically involve

Question 14

Which one of the following statements about swim lane flowchart is TRUE?

Accepted Answer

A)  it shows the flow diagrams of business. 
B)  it depicts the order placement and acceptance process at a firm. 
C)  it exposes the bottlenecks of design process. 
D)  it illustrates procedures for rejecting bad products. 
A)  it shows the flow diagrams of business. 
B)  it depicts the order placement and acceptance process at a firm. 
C)  it exposes the bottlenecks of design process. 
D)  it illustrates procedures for rejecting bad products.

Question 15

One method of gaining focus is to

Accepted Answer

A)  remodel stores to create the effect of many small boutiques under one roof. 
B)  hire more specialists and supervisors to control the operations. 
C)  build large enough factories to produce all products and services the company offers. 
D)  reorganize existing facilities to the plant- within- plant approach. 
A)  remodel stores to create the effect of many small boutiques under one roof. 
B)  hire more specialists and supervisors to control the operations. 
C)  build large enough factories to produce all products and services the company offers. 
D)  reorganize existing facilities to the plant- within- plant approach.

Question 16

A(n)______  process tends to be used when many of the five factors of customer involvement are at a moderate level, or perhaps high on some, and low on others.

Accepted Answer

The answer of A(n)______  process tends to be used...

Question 17

A continuous process is characterized by a high degree of job customization.

Accepted Answer

A) True 
 B)False

Question 18

Which statement about economies of scope is NOT true?

Accepted Answer

A)  Economies of scope are often attained through programmable automation. 
B)  Economies of scope bring together two competitive priorities-- customization and low price. 
C)  Economies of scope reflect low capital intensity and high resource flexibility. 
D)  Economies of scope reflect the ability to produce multiple products more cheaply in combination than separately. 
A)  Economies of scope are often attained through programmable automation. 
B)  Economies of scope bring together two competitive priorities-- customization and low price. 
C)  Economies of scope reflect low capital intensity and high resource flexibility. 
D)  Economies of scope reflect the ability to produce multiple products more cheaply in combination than separately.

Question 19

List and briefly define five major process decisions.

Accepted Answer

The five major process decisions are pro

Question 20

When a service is delivered to the customer, client, or patient by appointment, decisions involving the location become part of process design.

Accepted Answer

A) True 
 B)False

Continuous processes have a high level of customization.

Process charts trace the flow of information, customers, employees, equipment, or materials through a process.

Which one of the statements is TRUE about process re- engineering?

A job with a high degree of specialization generally means great efficiency.

Which of the following is an example of FORWARD integration?

Process improvement is the systematic study of the activities and flows of each process to improve its performance.

Which one of the following statements on the concept of gaining focus is best?

Explain the distinction between processes structured as line processes and continuous flow processes. Provide examples of both types of processes to support your explanation.

Vertical integration is the degree to which a firm's own production system or service facility handles the entire supply chain.

Economies of ______ reflect the ability to produce multiple products more cheaply in combination than separately.

Which of the following is structured to illustrate which groups or functional areas have responsibility for specific sub- processes using lanes?

A front- office process has high customer involvement, with the process being directly visible to the internal or external customer.

Compare the typical arrangement of high volume processes to low volume processes in terms of the process decisions of process structure, customer involvement, resource flexibility, and capital intensity.

Which one of the following statements about swim lane flowchart is TRUE?

One method of gaining focus is to

A(n)______ process tends to be used when many of the five factors of customer involvement are at a moderate level, or perhaps high on some, and low on others.

A continuous process is characterized by a high degree of job customization.

Which statement about economies of scope is NOT true?

List and briefly define five major process decisions.

When a service is delivered to the customer, client, or patient by appointment, decisions involving the location become part of process design.

Creating Customer Value

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Capacity

Waiting Lines

Inventory Management

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters

Exam 4: Process Configuration

Continuous processes have a high level of customization.

Process charts trace the flow of information, customers, employees, equipment, or materials through a process.

Which one of the statements is TRUE about process re- engineering?

A job with a high degree of specialization generally means great efficiency.

Which of the following is an example of FORWARD integration?

Process improvement is the systematic study of the activities and flows of each process to improve its performance.

Which one of the following statements on the concept of gaining focus is best?

Explain the distinction between processes structured as line processes and continuous flow processes. Provide examples of both types of processes to support your explanation.

Vertical integration is the degree to which a firm's own production system or service facility handles the entire supply chain.

Economies of ______ reflect the ability to produce multiple products more cheaply in combination than separately.

Which of the following is structured to illustrate which groups or functional areas have responsibility for specific sub- processes using lanes?

A front- office process has high customer involvement, with the process being directly visible to the internal or external customer.

Compare the typical arrangement of high volume processes to low volume processes in terms of the process decisions of process structure, customer involvement, resource flexibility, and capital intensity.

Which one of the following statements about swim lane flowchart is TRUE?

One method of gaining focus is to

A(n)______ process tends to be used when many of the five factors of customer involvement are at a moderate level, or perhaps high on some, and low on others.

A continuous process is characterized by a high degree of job customization.

Which statement about economies of scope is NOT true?

List and briefly define five major process decisions.

When a service is delivered to the customer, client, or patient by appointment, decisions involving the location become part of process design.

Creating Customer Value

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Capacity

Waiting Lines

Inventory Management

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters