Question 1

Explain the distinction between variable and attribute measures of quality.

Accepted Answer

Variables refer to product or service ch

Question 2

______ is a continuous, systematic procedure that measures a firm's products, services, and processes against those of industry leaders.

Accepted Answer

The answer of ______ is a continuous, systematic procedure that...

Question 3

The implementation of a total quality management program will most likely result in a(n)

Accepted Answer

A)  increase in communication between workers. 
B)  decrease in employee involvement. 
C)  increase in work- in- process inventory. 
D)  increase in product lead times. 
A)  increase in communication between workers. 
B)  decrease in employee involvement. 
C)  increase in work- in- process inventory. 
D)  increase in product lead times.

Question 4

The manufacturing of compact disks requires four steps. The reliabilities of the steps are 0.80, 0.85, 0.95, and 0.90 respectively. What is the reliability of the process to produce a good compact disk?

Accepted Answer

A)  less than or equal to 0.45 
B)  greater than 0.45 but less than or equal to 0.50 
C)  greater than 0.50 but less than or equal to 0.55 
D)  greater than 0.55 
A)  less than or equal to 0.45 
B)  greater than 0.45 but less than or equal to 0.50 
C)  greater than 0.50 but less than or equal to 0.55 
D)  greater than 0.55

Question 5

A(n) ______ is a diagram that relates a key quality problem to its potential causes.

Accepted Answer

cause- and

Question 6

One of the principles that total quality management (TQM) stresses is customer satisfaction.

Accepted Answer

A) True 
 B)False

Question 7

$$\text { Factors for Calculating Three- Sigma Limits for the } \overline { \bar { X } } \text { - chart and } R \text { - chart }$$

-Historically, the average diameter of the holes drilled has been 0.25 cm and the average range has been 0.1 cm. Determine the central line and upper and lower control limits for an $\bar { X } -$ and an  R- chart, assuming samples of size 8 will be taken. Use Table 7.1. For the R- chart, what is the value of the LCLR?

Accepted Answer

A)  less than or equal to 0.010 
B)  greater than 0.010 but less than or equal to 0.020 
C)  greater than 0.020 but less than or equal to 0.030 
D)  greater than 0.030 
A)  less than or equal to 0.010 
B)  greater than 0.010 but less than or equal to 0.020 
C)  greater than 0.020 but less than or equal to 0.030 
D)  greater than 0.030

Question 8

Which one of the following is NOT a characteristic of a process distribution?

Accepted Answer

A)  size 
B)  spread 
C)  shape 
D)  mean 
A)  size 
B)  spread 
C)  shape 
D)  mean

Question 9

"Conformance to specifications" implies that

Accepted Answer

A)  quality performance is measured by the product's value. 
B)  there is no need to scrap or rework any product because it always meets specifications. 
C)  quality standards are specified for products or services. 
D)  quality level will be high. 
A)  quality performance is measured by the product's value. 
B)  there is no need to scrap or rework any product because it always meets specifications. 
C)  quality standards are specified for products or services. 
D)  quality level will be high.

Question 10

Which alternative will increase the probability of detecting a shift in the process average?

Accepted Answer

A)  taking larger samples more frequently 
B)  taking smaller samples more frequently 
C)  taking smaller samples 
D)  increasing the control limit spread 
A)  taking larger samples more frequently 
B)  taking smaller samples more frequently 
C)  taking smaller samples 
D)  increasing the control limit spread

Question 11

______ philosophy was that quality is the responsibility of management.

Accepted Answer

The answer of ______ philosophy was that quality is the...

Question 12

Which of the following can be used to eliminate "common" causes of variation?

Accepted Answer

A)  they cannot be eliminated 
B)  traditional statistical techniques 
C)  statistical process control 
D)  acceptance sampling 
A)  they cannot be eliminated 
B)  traditional statistical techniques 
C)  statistical process control 
D)  acceptance sampling

Question 13

Table 7.1
$$\begin{array}{l}
\text { Factors for Calculating Three- Sigma Limits for the } \bar { X } \text { - chart and } R \text { - chart }\
\begin{array} { | c | l | l | l | } 
\hline \begin{array} { l } 
\text { Size of } \
\text { Sample } \
( n )
\end{array} & \begin{array} { l } 
\text { Factor for UCL } \
\text { and LCL for } \
\text { X-Charts } \
\left( A _ { 2 } \right)
\end{array} & \begin{array} { l } 
\text { Factor for } \
\text { LCL for } \
\text { R-Charts } \
\left( D _ { 2 } \right)
\end{array} & \begin{array} { l } 
\text { Factor for } \
\text { UCL for } \
R \text { - Charts } \
( D ) )
\end{array} \
\hline 2 & 1.880 & 0 & 3.267 \
3 & 1.023 & 0 & 2.575 \
4 & 0.729 & 0 & 2.282 \
5 & 0.577 & 0 & 2.115 \
6 & 0.483 & 0 & 2.004 \
7 & 0.419 & 0.076 & 1.924 \
8 & 0.373 & 0.136 & 1.864 \
9 & 0.397 & 0.184 & 1.816 \
10 & 0.308 & 0.233 & 1.777 \
\hline
\end{array}
\end{array}$$
-Historically, the average diameter of the holes drilled has been 0.25 cm and the average range has been 0.1 cm. Determine the central line and upper and lower control limits for an X- and an   R- chart, assuming samples of size 8 will be taken. Use Table 7.1.For the - chart, what is the value of $U C L \bar { _X } ?$

Accepted Answer

A)  less than or equal to 0.100 
B)  greater than 0.100 but less than or equal to 0.200 
C)  greater than 0.200 but less than or equal to 0.300 
D)  greater than 0.300 
A)  less than or equal to 0.100 
B)  greater than 0.100 but less than or equal to 0.200 
C)  greater than 0.200 but less than or equal to 0.300 
D)  greater than 0.300

Question 14

In the plan- do- check- act cycle, the do refers to the team analyzing the data collected.

Accepted Answer

A) True 
 B)False

Question 15

Continuous improvement is based on the Japanese concept called Kaizen.

Accepted Answer

A) True 
 B)False

Question 16

ISO 9001:2008 standards

Accepted Answer

A)  require participating companies to keep track of their raw materials use and their generation, treatment and disposal of hazardous wastes. 
B)  are a systematic procedure for measuring the performance of a firm's products, services and processes relative to industry leaders. 
C)  are statistical process control methods used to identify assignable causes of variation. 
D)  are latest update of ISO 9000 standards governing documentation of a quality program and do not require a specific quality specification for a service or final product . 
A)  require participating companies to keep track of their raw materials use and their generation, treatment and disposal of hazardous wastes. 
B)  are a systematic procedure for measuring the performance of a firm's products, services and processes relative to industry leaders. 
C)  are statistical process control methods used to identify assignable causes of variation. 
D)  are latest update of ISO 9000 standards governing documentation of a quality program and do not require a specific quality specification for a service or final product .

Question 17

In applying quality control charts, a sample statistic that falls outside the UCL and LCL indicates the process is exhibiting common causes of variation.

Accepted Answer

A) True 
 B)False

Question 18

______ believed that continuous improvement, hands- on management, and training are fundamental to achieving excellence in quality.

Accepted Answer

The answer of ______ believed that continuous improvement, hands- on...

Question 19

______ published a book titled Quality is Free which stressed the principle that the trade- off between tolerating versus preventing poor quality should always favour prevention and improvement.

Accepted Answer

The answer of ______ published a book titled Quality is...

Question 20

A manager of a fiberglass molding operation suspects that the number of defects is related to the number of total units produced of a particular product. A tool most useful in this analysis would be a

Accepted Answer

A)  cause- and- effect diagram. 
B)  Pareto chart. 
C)  scatter diagram. 
D)  checklist. 
A)  cause- and- effect diagram. 
B)  Pareto chart. 
C)  scatter diagram. 
D)  checklist.

Explain the distinction between variable and attribute measures of quality.

______ is a continuous, systematic procedure that measures a firm's products, services, and processes against those of industry leaders.

The implementation of a total quality management program will most likely result in a(n)

The manufacturing of compact disks requires four steps. The reliabilities of the steps are 0.80, 0.85, 0.95, and 0.90 respectively. What is the reliability of the process to produce a good compact disk?

A(n) ______ is a diagram that relates a key quality problem to its potential causes.

One of the principles that total quality management (TQM) stresses is customer satisfaction.

Which one of the following is NOT a characteristic of a process distribution?

"Conformance to specifications" implies that

Which alternative will increase the probability of detecting a shift in the process average?

______ philosophy was that quality is the responsibility of management.

Which of the following can be used to eliminate "common" causes of variation?

In the plan- do- check- act cycle, the do refers to the team analyzing the data collected.

Continuous improvement is based on the Japanese concept called Kaizen.

ISO 9001:2008 standards

In applying quality control charts, a sample statistic that falls outside the UCL and LCL indicates the process is exhibiting common causes of variation.

______ believed that continuous improvement, hands- on management, and training are fundamental to achieving excellence in quality.

______ published a book titled Quality is Free which stressed the principle that the trade- off between tolerating versus preventing poor quality should always favour prevention and improvement.

A manager of a fiberglass molding operation suspects that the number of defects is related to the number of total units produced of a particular product. A tool most useful in this analysis would be a

Creating Customer Value

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Process Configuration

Capacity

Waiting Lines

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters

Exam 7: Inventory Management

Explain the distinction between variable and attribute measures of quality.

______ is a continuous, systematic procedure that measures a firm's products, services, and processes against those of industry leaders.

The implementation of a total quality management program will most likely result in a(n)

The manufacturing of compact disks requires four steps. The reliabilities of the steps are 0.80, 0.85, 0.95, and 0.90 respectively. What is the reliability of the process to produce a good compact disk?

A(n) ______ is a diagram that relates a key quality problem to its potential causes.

One of the principles that total quality management (TQM) stresses is customer satisfaction.

Which one of the following is NOT a characteristic of a process distribution?

"Conformance to specifications" implies that

Which alternative will increase the probability of detecting a shift in the process average?

______ philosophy was that quality is the responsibility of management.

Which of the following can be used to eliminate "common" causes of variation?

In the plan- do- check- act cycle, the do refers to the team analyzing the data collected.

Continuous improvement is based on the Japanese concept called Kaizen.

ISO 9001:2008 standards

In applying quality control charts, a sample statistic that falls outside the UCL and LCL indicates the process is exhibiting common causes of variation.

______ believed that continuous improvement, hands- on management, and training are fundamental to achieving excellence in quality.

______ published a book titled Quality is Free which stressed the principle that the trade- off between tolerating versus preventing poor quality should always favour prevention and improvement.

A manager of a fiberglass molding operation suspects that the number of defects is related to the number of total units produced of a particular product. A tool most useful in this analysis would be a

Creating Customer Value

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Process Configuration

Capacity

Waiting Lines

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters