Question 1

Describe the distinction between common and assignable causes of variation in statistical process control.

Accepted Answer

Common causes of variation are the purel

Question 2

Customers assess quality solely on the basis of how goods and services conform to design specifications and associated operating characteristics.

Accepted Answer

A) True 
 B)False

Question 3

Table 7.1
Factors foe Calculating Thee- Segma L.tmits for the $\bar { X }$-chart and $R$-chart

-Historically, the average diameter of the holes drilled has been 0.25 cm and the average range has been 0.1 cm. Determine the central line and upper and lower control limits for an $\bar { X }$     and an  R- chart, assuming samples of size 8 will be taken. Use Table 7.1. For the R- chart, what is the value of the UCLR ?

Accepted Answer

A)  less than or equal to 0.1000 
B)  greater than 0.1000 but less than or equal to 0.1510 
C)  greater than 0.1510 but less than or equal to 0.2020 
D)  greater than 0.2020 
A)  less than or equal to 0.1000 
B)  greater than 0.1000 but less than or equal to 0.1510 
C)  greater than 0.1510 but less than or equal to 0.2020 
D)  greater than 0.2020

Question 4

Four major costs categories are associated with total quality management. Which one of the following is NOT one of those cost categories?

Accepted Answer

A)  external failure cost 
B)  internal failure cost 
C)  correction cost 
D)  prevention cost 
A)  external failure cost 
B)  internal failure cost 
C)  correction cost 
D)  prevention cost

Question 5

A(n) ______ specifies the sample size, the time between successive samples, and decision rules that determine when action should be taken.

Accepted Answer

The answer of A(n) ______ specifies the sample size, the...

Question 6

A measure of the dispersion of observations in a process distribution is called a(n)

Accepted Answer

A)  range. 
B)  specification. 
C)  average. 
D)  shape. 
A)  range. 
B)  specification. 
C)  average. 
D)  shape.

Question 7

Which one of the following statements is most consistent with the concept of total quality management?

Accepted Answer

A)  Emphasize quality prevention rather than just quality control. 
B)  Set goals for quality performance at the corporate management level only. 
C)  Management should concentrate on process design, not product design, issues. 
D)  The marketing function and operations function should avoid interdepartmental communication so that each can become as efficient as possible. 
A)  Emphasize quality prevention rather than just quality control. 
B)  Set goals for quality performance at the corporate management level only. 
C)  Management should concentrate on process design, not product design, issues. 
D)  The marketing function and operations function should avoid interdepartmental communication so that each can become as efficient as possible.

Question 8

______ costs are associated with preventing defects before they happen.

Accepted Answer

The answer of ______ costs are associated with preventing defects...

Question 9

The idea of continuous improvement is that activities not contributing value are wasteful and should be recycled or eliminated. An example of such an activity is

Accepted Answer

A)  routing requests for loan approvals to several departments. 
B)  checking out a customer at a grocery store. 
C)  drilling a hole for a metal fastener. 
D)  machining a part. 
A)  routing requests for loan approvals to several departments. 
B)  checking out a customer at a grocery store. 
C)  drilling a hole for a metal fastener. 
D)  machining a part.

Question 10

Table $7.4$
The manager of Kewpie has recently implemented an attribute- based process control method. The accompanying table shows the results of five different samples of dolls from the five weeks of production after the process control method was implemented.

-Use the information in Table 7.4. The manager of Kewpie has decided to redesign the process control method (both central line and control limits) based on just the data from weeks 1- 5. What is the new UCL? (Assume z = 2)

Accepted Answer

A)  less than or equal to 0.15 
B)  greater than 0.15 but less than or equal to 0.19 
C)  greater than 0.19 but less than or equal to 0.23 
D)  greater than 0.23 
A)  less than or equal to 0.15 
B)  greater than 0.15 but less than or equal to 0.19 
C)  greater than 0.19 but less than or equal to 0.23 
D)  greater than 0.23

Question 11

Explain the distinction between reliability and durability as aspects of product quality.

Accepted Answer

Reliability refers to the likelihood of

Question 12

Stable product and service designs help to reduce internal quality problems.

Accepted Answer

A) True 
 B)False

Question 13

Identify and briefly describe the six different aspects of high- performance design.

Accepted Answer

1. Basic performance: Customers generall

Question 14

Historically, the average proportion of defective bars has been 0.015. Samples will be of 100 bars each. Construct a p- chart using z = 3. What is the value of LCL?

Accepted Answer

A)  less than or equal to 0.01 
B)  greater than 0.01 but less than or equal to 0.02 
C)  greater than 0.02 but less than or equal to 0.03 
D)  greater than 0.03 
A)  less than or equal to 0.01 
B)  greater than 0.01 but less than or equal to 0.02 
C)  greater than 0.02 but less than or equal to 0.03 
D)  greater than 0.03

Question 15

When should complete inspection be used?

Accepted Answer

A)  when inspection tasks are monotonous 
B)  when quality is a competitive priority 
C)  when the cost of product failure is high relative to the inspection costs 
D)  when inspection tests are destructive 
A)  when inspection tasks are monotonous 
B)  when quality is a competitive priority 
C)  when the cost of product failure is high relative to the inspection costs 
D)  when inspection tests are destructive

Question 16

An operator of a filling machine plotted the weights of each bag she filled for three weeks. At the same time, a quality inspector randomly took groups of five bags of the same output and plotted the average weights of the samples. The inspector's sampling distribution will

Accepted Answer

A)  show if the output has been produced to the operator's specifications. 
B)  have greater variability than the operator's distribution. 
C)  have a mean five times greater than the operator's distribution. 
D)  have less variability than the operator's distribution. 
A)  show if the output has been produced to the operator's specifications. 
B)  have greater variability than the operator's distribution. 
C)  have a mean five times greater than the operator's distribution. 
D)  have less variability than the operator's distribution.

Question 17

______ of variation are the purely random, unidentifiable sources of variation that are unavoidable with the current process.

Accepted Answer

The answer of ______ of variation are the purely random,...

Question 18

Deming argued that the vast majority of quality problems can be attributed to managers or the systems they put in place, not with the employees that must do their work according to these systems.

Accepted Answer

A) True 
 B)False

Question 19

Which one of the following statements is a key feature of total quality management (TQM)?

Accepted Answer

A)  Quality is primarily the responsibility of top management. 
B)  Quality is primarily the responsibility of all employees in the organization. 
C)  Quality is primarily the responsibility of the production department. 
D)  Quality is primarily the responsibility of the quality control department. 
A)  Quality is primarily the responsibility of top management. 
B)  Quality is primarily the responsibility of all employees in the organization. 
C)  Quality is primarily the responsibility of the production department. 
D)  Quality is primarily the responsibility of the quality control department.

Question 20

"Quality at the source" implies

Accepted Answer

A)  lower yield losses. 
B)  more final- test inspectors. 
C)  higher rework costs. 
D)  less- expensive raw materials. 
A)  lower yield losses. 
B)  more final- test inspectors. 
C)  higher rework costs. 
D)  less- expensive raw materials.

Describe the distinction between common and assignable causes of variation in statistical process control.

Customers assess quality solely on the basis of how goods and services conform to design specifications and associated operating characteristics.

Four major costs categories are associated with total quality management. Which one of the following is NOT one of those cost categories?

A(n) ______ specifies the sample size, the time between successive samples, and decision rules that determine when action should be taken.

A measure of the dispersion of observations in a process distribution is called a(n)

Which one of the following statements is most consistent with the concept of total quality management?

______ costs are associated with preventing defects before they happen.

The idea of continuous improvement is that activities not contributing value are wasteful and should be recycled or eliminated. An example of such an activity is

Explain the distinction between reliability and durability as aspects of product quality.

Stable product and service designs help to reduce internal quality problems.

Identify and briefly describe the six different aspects of high- performance design.

Historically, the average proportion of defective bars has been 0.015. Samples will be of 100 bars each. Construct a p- chart using z = 3. What is the value of LCL?

When should complete inspection be used?

An operator of a filling machine plotted the weights of each bag she filled for three weeks. At the same time, a quality inspector randomly took groups of five bags of the same output and plotted the average weights of the samples. The inspector's sampling distribution will

______ of variation are the purely random, unidentifiable sources of variation that are unavoidable with the current process.

Deming argued that the vast majority of quality problems can be attributed to managers or the systems they put in place, not with the employees that must do their work according to these systems.

Which one of the following statements is a key feature of total quality management (TQM)?

"Quality at the source" implies

Creating Customer Value

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Process Configuration

Capacity

Waiting Lines

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters

Exam 7: Inventory Management

Describe the distinction between common and assignable causes of variation in statistical process control.

Customers assess quality solely on the basis of how goods and services conform to design specifications and associated operating characteristics.

Four major costs categories are associated with total quality management. Which one of the following is NOT one of those cost categories?

A(n) ______ specifies the sample size, the time between successive samples, and decision rules that determine when action should be taken.

A measure of the dispersion of observations in a process distribution is called a(n)

Which one of the following statements is most consistent with the concept of total quality management?

______ costs are associated with preventing defects before they happen.

The idea of continuous improvement is that activities not contributing value are wasteful and should be recycled or eliminated. An example of such an activity is

Explain the distinction between reliability and durability as aspects of product quality.

Stable product and service designs help to reduce internal quality problems.

Identify and briefly describe the six different aspects of high- performance design.

Historically, the average proportion of defective bars has been 0.015. Samples will be of 100 bars each. Construct a p- chart using z = 3. What is the value of LCL?

When should complete inspection be used?

An operator of a filling machine plotted the weights of each bag she filled for three weeks. At the same time, a quality inspector randomly took groups of five bags of the same output and plotted the average weights of the samples. The inspector's sampling distribution will

______ of variation are the purely random, unidentifiable sources of variation that are unavoidable with the current process.

Deming argued that the vast majority of quality problems can be attributed to managers or the systems they put in place, not with the employees that must do their work according to these systems.

Which one of the following statements is a key feature of total quality management (TQM)?

"Quality at the source" implies

Creating Customer Value

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Process Configuration

Capacity

Waiting Lines

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters