Question 1

The complimentary closing is ____.

Accepted Answer

A)  optional 
B)  placed one line below the last line of the body 
C)  positioned at the writer's discretion 
D)  placed two lines below the last line of the body 
E)  placed one line below the attention line 
A)  optional 
B)  placed one line below the last line of the body 
C)  positioned at the writer's discretion 
D)  placed two lines below the last line of the body 
E)  placed one line below the attention line

Question 2

Jayne and Maria, two medical assistants at a large clinic, generally have lunch together. Today Maria tells Jayne about the hilarious e-mail message she received from her cousin at work this morning. What would be Jayne's best response?

Accepted Answer

A)  "Oh, send it on to me! I love funny stories." 
B)  "Do you know that the office has the right to monitor your e-mail messages?" 
C)  "You are going to be in so much trouble when I tell the supervisor you received a personal e-mail." 
D)  "Where does your cousin work?" 
E)  "Is your cousin allowed to use his work computer for personal e-mail?" 
A)  "Oh, send it on to me! I love funny stories." 
B)  "Do you know that the office has the right to monitor your e-mail messages?" 
C)  "You are going to be in so much trouble when I tell the supervisor you received a personal e-mail." 
D)  "Where does your cousin work?" 
E)  "Is your cousin allowed to use his work computer for personal e-mail?"

Question 3

Which of the following letter styles is generally considered too informal for a medical office?

Accepted Answer

A)  Simplified letter style 
B)  Professional letter style 
C)  Full-block letter style 
D)  Modified-block letter style with indented paragraphs 
E)  Modified-block letter style 
A)  Simplified letter style 
B)  Professional letter style 
C)  Full-block letter style 
D)  Modified-block letter style with indented paragraphs 
E)  Modified-block letter style

Question 4

A characteristic of open punctuation is ___.

Accepted Answer

A)  a colon after the salutation 
B)  no punctuation after the copy notation 
C)  a comma after the complimentary closing 
D)  a period after the enclosure notation 
E)  a colon after Attention in the attention line 
A)  a colon after the salutation 
B)  no punctuation after the copy notation 
C)  a comma after the complimentary closing 
D)  a period after the enclosure notation 
E)  a colon after Attention in the attention line

Exam 10: Written and Electronic Communication

The complimentary closing is ____.

Jayne and Maria, two medical assistants at a large clinic, generally have lunch together. Today Maria tells Jayne about the hilarious e-mail message she received from her cousin at work this morning. What would be Jayne's best response?

Which of the following letter styles is generally considered too informal for a medical office?

A characteristic of open punctuation is ___.

Introduction to Medical Assisting

Healthcare and the Healthcare Team

Professionalism and Success

Interpersonal Communication

Legal and Ethical Issues

Infection Control Fundamentals

Safety and Patient Reception

Office Equipment and Supplies

Examination and Treatment Areas

Medical Records and Documentation

Electronic Health Records

Managing Medical Records

Telephone Techniques

Patient Education

Schedule Management

Insurance Billing

Diagnostic Coding

Procedure Coding

Patient Collections and Financial Management

Organization of the Body

The Integumentary System

The Skeletal System

The Muscular System

The Cardiovascular System

The Blood

The Lymphatic and Immune Systems

The Respiratory System

The Nervous System

The Urinary System

The Reproductive Systems

The Digestive System

The Endocrine System

Special Senses

Infection Control Practices

Patient Interview and History

Vital Signs and Measurements

Assisting With a General Physical Exam

Assisting in Reproductive and Urinary Specialties

Assisting in Pediatrics

Assisting in Geriatrics

Assisting in Other Medical Specialties

Assisting in Eye and Ear Care

Assisting in Minor Surgery

Orientation to the Lab

Microbiology and Disease

Processing and Testing Urine and Stool Samples

Collecting, Processing, and Testing Blood Specimens

Electrocardiography and Pulmonary Function Testing

Diagnostic Imaging

Principles of Pharmacology

Math and Dosage Calculations

Medication Administration

Physical Therapy and Rehabilitation

Nutrition and Health

Practice Management

Emergency Preparedness

Preparing for the World of Work

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